Technician with over 25 years of experience in the Automotive field. Excellent reputation for resolving problems, improving customer satisfaction and safety.
Automotive repair professional adept at inspecting, troubleshooting and fixing a wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and take on new challenges.
In September 2019 I was recognized and given a certificate by Allstate Roadside for Outstanding Customer Service provided by a survey from one of my Roadside Calls. I was spotlighted in Allstate's Monthly Newsletter as well.
In July 2016 Cadillac received an email from a customer expressing their appreciation for my professionalism and customer service.
In May 2015 I was recognized by Jim Bunnell U.S. Vice President Cadillac Sales & Services for excellent customer service.
Consistent Online Training: Global Connect
Hands on Training 2002-Current: CPCC-Charlotte NC
Automotive Courses and Hands on Training 2013:
Automotive Courses and Hands on Training 2010:
Automotive Courses and Hands on Training 2008:
Companies Worked For:
Job Titles Held: