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Roadside Technician Resume Example

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ROADSIDE TECHNICIAN
Professional Summary

Technician with over 25 years of experience in the Automotive field. Excellent reputation for resolving problems, improving customer satisfaction and safety.

Automotive repair professional adept at inspecting, troubleshooting and fixing a wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and take on new challenges.

Skills
  • Ticket writing
  • System repairs
  • Scheduled services
  • Replacing parts
  • Calibrating systems
  • Inspecting vehicles
  • Brake systems understanding
  • Electrical failure expertise
  • Managing parts
  • Service scheduling
  • Remote testing
  • Ticket taking
  • Investigation documentation
  • Operations monitoring
Work History
Roadside Technician, 12/2002 to Current
Cadillac Of South Charlotte – Pineville, NC
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Worked on GM Cars and Cadillac vehicles to repair engines, transmissions and electrical systems.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Worked with old and new customers to understand requirements and provide exceptional Roadside Customer Service.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Evaluated and Identified mechanical problems to resolve issues.
  • Increased customer satisfaction after Roadside to ensure customer safety and satisfaction.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Repaired brake, exhaust, electrical and other systems to optimal specifications.
  • Communicated issues to leaders and helped develop solutions.
  • Explained estimates and determined repair timelines to enhance customer satisfaction.
  • Operated with high integrity, built trust, and earned sustained credibility with co-workers and customers.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
Auto Technician, 12/1991 to 12/2002
Sonny Hancock – Gastonia, NC
  • Tested vehicle components and systems to identify issues.
  • Repaired brake, exhaust, electrical and other systems to optimal specifications.
  • Worked on GM vehicles to repair engines, transmissions and electrical systems.
  • Explained estimates and determined repair timelines to enhance customer satisfaction.
  • Communicated issues to leaders and helped develop solutions.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Provided outstanding customer service.
  • Mixed porridge of catch basins and poured and sawed off concrete and asphalt.
  • Maintained positive relationships with all customers.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
  • Accurately read, understood, and carried out written instructions.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Read work orders to prepare for machine setup.
  • Packed one line efficiently and accurately in accordance with guidelines and schematics.
  • Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.
  • Used hand tools to change worn cutting tools.
  • Followed standards and procedures to maintain safe work environment.
  • Performed daily department Layered Process Audits to ensure proactive control over automobile manufacturing process.
  • Informed supervisors when machines required major scheduled service or immediate repair.
  • Followed company procedures to maintain work environment in neat and orderly condition.
  • Oversaw inventory, equipment maintenance and bay cleaning.
  • Used schematic diagrams to plan work.
  • Unpacked and assembled all new merchandise using variety of power tools.
  • Accurately completed service reports and warranty forms.
  • Installed, aligned, and balanced new equipment.
Education
Some College (No Degree): Automotive MechanicsGaston College - Dallas, NC
High School Diploma: 05/1991
Bessemer City High School - Bessemer City, NC
Accomplishments

In September 2019 I was recognized and given a certificate by Allstate Roadside for Outstanding Customer Service provided by a survey from one of my Roadside Calls. I was spotlighted in Allstate's Monthly Newsletter as well.

In July 2016 Cadillac received an email from a customer expressing their appreciation for my professionalism and customer service.

In May 2015 I was recognized by Jim Bunnell U.S. Vice President Cadillac Sales & Services for excellent customer service.

Additional Training

Consistent Online Training: Global Connect

Hands on Training 2002-Current: CPCC-Charlotte NC

Automotive Courses and Hands on Training 2013:

Florida

Automotive Courses and Hands on Training 2010:

Georgia

Automotive Courses and Hands on Training 2008:

Michigan

Skills
  • Ticket writing
  • System repairs
  • Scheduled services
  • Replacing parts
  • Calibrating systems
  • Inspecting vehicles
  • Brake systems understanding
  • Electrical failure expertise
  • Managing parts
  • Service scheduling
  • Remote testing
  • Ticket taking
  • Investigation documentation
  • Operations monitoring
Work History
Roadside Technician, 12/2002 to Current
Cadillac Of South Charlotte – Pineville, NC
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Worked on GM Cars and Cadillac vehicles to repair engines, transmissions and electrical systems.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Worked with old and new customers to understand requirements and provide exceptional Roadside Customer Service.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Evaluated and Identified mechanical problems to resolve issues.
  • Increased customer satisfaction after Roadside to ensure customer safety and satisfaction.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Repaired brake, exhaust, electrical and other systems to optimal specifications.
  • Communicated issues to leaders and helped develop solutions.
  • Explained estimates and determined repair timelines to enhance customer satisfaction.
  • Operated with high integrity, built trust, and earned sustained credibility with co-workers and customers.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
Auto Technician, 12/1991 to 12/2002
Sonny Hancock – Gastonia, NC
  • Tested vehicle components and systems to identify issues.
  • Repaired brake, exhaust, electrical and other systems to optimal specifications.
  • Worked on GM vehicles to repair engines, transmissions and electrical systems.
  • Explained estimates and determined repair timelines to enhance customer satisfaction.
  • Communicated issues to leaders and helped develop solutions.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Provided outstanding customer service.
  • Mixed porridge of catch basins and poured and sawed off concrete and asphalt.
  • Maintained positive relationships with all customers.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
  • Accurately read, understood, and carried out written instructions.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Read work orders to prepare for machine setup.
  • Packed one line efficiently and accurately in accordance with guidelines and schematics.
  • Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.
  • Used hand tools to change worn cutting tools.
  • Followed standards and procedures to maintain safe work environment.
  • Performed daily department Layered Process Audits to ensure proactive control over automobile manufacturing process.
  • Informed supervisors when machines required major scheduled service or immediate repair.
  • Followed company procedures to maintain work environment in neat and orderly condition.
  • Oversaw inventory, equipment maintenance and bay cleaning.
  • Used schematic diagrams to plan work.
  • Unpacked and assembled all new merchandise using variety of power tools.
  • Accurately completed service reports and warranty forms.
  • Installed, aligned, and balanced new equipment.
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Resume Overview

Companies Worked For:

  • Cadillac Of South Charlotte
  • Sonny Hancock

School Attended

  • Gaston College
  • Bessemer City High School

Job Titles Held:

  • Roadside Technician
  • Auto Technician

Degrees

  • Some College (No Degree) : Automotive Mechanics
    High School Diploma : 05/1991

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