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Revenue Specialist III Resume Example

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REVENUE SPECIALIST III
Professional Summary
To obtain a position in development, implementation and improvement of programs/project/initiatives, with primary focus on recipients' communications, correspondence and customer service
Core Qualifications
  • Word Perfect and Microsoft Excel MS Word, Outlook, Compus, License Ease, Praes, P-Card and MFMP
Experience
October 2008
to
Current
Department of Revenue Tallahassee, Florida Revenue Specialist III
  • Resolves intricate taxpayer inquiries regarding tax liabilities, assessments, questionable or difficult tax returns, documents and registration applications where additional research & comprehensive analysis is necessary to make determination & update taxpayer accounts.
  • These communications will include specialized accounts and all miscellaneous taxes.
  • Process payments received for outstanding tax liabilities owed to the State of Florida.
  • Manage a diverse workload assigned by the SAP/mainframe systems to resolve account maintenance issues, correct tax returns and payments processed incorrectly.
  • Ensure tax reports and payments are re-allocated to proper accounts and/or quarters.
  • Analyzes and evaluates workload to determine potential liability, or re-determination of liability.
  • This workload will include specialized accounts and all miscellaneous taxes.
  • Conducts in-depth research, editing and analysis of tax information and third party source information filed with the Department of Revenue on existing business partner/taxpayer accounts using multiple databases, including but not limited to SAP, UI, UTS and SUNTAX.
  • Provide training and technical assistance and/or quality assurance as needed, including the preparation of any material required.
  • This encapsulates any additional research, contact with taxpayers or other professional groups (including their representatives) to ensure accurate registration, financial data and account maintenance information.
  • Attend, testify and/or provide documentation for Administrative hearings regarding tax protests.
  • Answer phones in a call center setting.
  • Process consumer certificate of exemption applications.
March 2008
to
October 2008
Department of Health Tallahassee, Florida Regulatory Specialist II
  • Accurately processes cases to meet specific time frames and deadlines.
  • Updates case status and activity codes in Compus.
  • Assists attorneys by monitoring Priority One cases and cases that are over 180 days.
  • Maintains files in a neat and organized fashion pursuant to the office protocols.
  • Drafts legal documents as needed and check for accuracy before submitting to the supervisor for review.
  • Prepare board agendas as needed.
  • Files Administrative Complaints with the agency clerk's office within ten days after probable cause has been found.
  • Accurately types memos, letters, administrative complaints, closing orders, emergency suspension and restriction orders, proposed recommended orders, DOAH motions and pleadings and various other documents.
  • Arrange travel, prepare itinerary and prepare travel vouchers within twenty-four hours of attorney return and ensure correct information is listed pursuant to state guidelines.
  • Maintain an updated calendar on assigned attorneys and provide a weekly update of attorneys' schedule to their supervisor upon request.
May 2005
to
February 2008
AHCA Tallahassee, FL Administrative Assistant
  • Accurately maintains calendar and filing system.
  • Accurately prepare correspondence, reports, briefs, including cite checking and other documents as requested by attorneys in a timely fashion.
  • Schedule travel and prepare authorizations and reimbursement vouchers.
  • Coordinate and schedule meetings as requested by attorneys.
  • Handle general work responsibilities including identification of supply needs, prompt and accurate handling of incoming and outgoing mail, schedule depositions, meetings, court reporter appearance and conferences.
  • Assist attorneys with the preparation of trial by gathering, copying and marking exhibits.
  • Prepare attorney trial notebook and coordinating timely appearances of witnesses.
  • Maintain record storage, including timely archiving of office materials.
  • Perform additional task as assigned.
  • Record, transcribe and type disseminating materials.
  • Assist attorneys with the development and proper maintenance of files.
  • Proofread general correspondence and publications for accuracy and contents as it relates to each attorneys' case files.
  • Review and prepare agenda materials.
Education
07/2014
Tallahassee Community College Tallahassee, FL Associates Degree
AA degree: Criminal Justice Criminal Justice
Skills
Administrative, agency, attorney, budget, maintains calendar, call center, cash handling, closing, conferences, copying, Criminal Justice, excellent customer service, databases, documentation, editing, fashion, filing, financial, legal documents, letters, notes, Director, mainframe systems, materials, meetings, Microsoft Excel, mail, office, MS Outlook, neat, policies, processes, proof reading, protocols, publications, purchase requisitions, quality assurance, Maintains files, reporter, research, SAP, supervisor, tax, taxes, tax returns, technical assistance, Answer phones, Arrange travel, Schedule travel, type, word processing, Word Perfect
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Resume Overview

Companies Worked For:

  • Department of Revenue
  • Department of Health
  • AHCA

School Attended

  • Tallahassee Community College

Job Titles Held:

  • Revenue Specialist III
  • Regulatory Specialist II
  • Administrative Assistant

Degrees

  • Associates Degree
    AA degree : Criminal Justice

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