Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
To assert my knowledge and skills to ensure a professional, yet personable work environment with strong detail to customer service. I will strive to be an attribute to the company with the determination of advancement.
I have extensive knowledge of numerous dental programs such as, Eaglesoft, Easydental, I.A plus, Open dental, Denticon, Dental Exchange and QSI dental just to name a few. I am dependable, proficient, resourceful with an exceptional attention to detail.
Detail-oriented Revenue Cycle Specialist with a systematic nature and good grasp of billing processes. Successful planner and problem-solver. Ready to apply over 10 years experience and take on a challenging role. Hardworking and reliable team member with strong ability in patient scheduling and Insurance verification. Offering appointment confirmations, claims submissions and posting payments. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Advertising
Verification of Insurance Benefits
Customer service
Data entry
Filing
Insurance
Office
Problem solving
Scheduling
Claims review
Insurance collaboration
Dental billing
Paperwork management
Account reconciliation
Excellent negotiation skills
Delinquent account management
Insurance billing
Invoice generation
Organization
Administrative support
First Aid/CPR
Process improvement
Communications
Problem resolution
Experience
Revenue Cycle Specialist, 12/2018 to 03/2020 Virta Health Corp – New York, NY,
Verified insurance, data entry along with scheduling, and confirming appointments.
I mediated communication between mutilple offices and labs as well as insurance companies and patients.
Explanation of benefits and problem solving were also my responsibility.
Reached out to responsible companies and individuals to collect on outstanding debts.
Identified and corrected payment problems involving patients or third-party payers.
Contacted insurance providers to check patient coverage.
Set up and monitored payment plans and processed payments.
Maintained records for each case, including phone numbers, contacts and any actions taken.
Examined accounting systems and records to determine appropriateness of methods and controls.
Maintained up-to-date contact information for each case under review.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Insurance Verification Specialist, 05/2012 to 08/2014 Res-Care, Inc. – Gadsden, AL,
Organize the doctors schedule with orthodontic banding, adjustments, and debandings.
I handled payments, monthly projections and recalls while traveling amongst 4 offices.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Answered multiple phone lines for 7 offices to answer customer questions.
Recognized by management for providing exceptional customer service.
Handled all delegated tasks, including appointment confirmations and insurance verifications.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Patient Care Coordinator, 09/2008 to 05/2012 Rochester General Health System – Lakeville, NY,
Set up a state of the art office including creating a filing system and advertising for the grand opening.
Liaised effectively with patients, doctors and staff members, assessing dental charts and promoting high level of communication and interaction.
Established strong work network by building professional relationships with physicians and fellow employees.
Facilitated daily interaction between patients and dental staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
Improved patient outcomes through value-added services.
Administered treatment information to patients, explaining complicated dental procedures in easy-to-understand terms.
Scheduled evaluations and procedures for patients.
Documented information in patient charts and communicated status updates to doctors and dental care team.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Promoted patient comfort by quickly responding to calls and handling diverse needs.
Education and Training
Diploma: Business Administration/Management, Expected in 1996 Willowridge High School - , GPA: GPA: 3.8
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