revenue cycle manager director of operations resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Seeking a leadership position in an administrative environment that will allow me to utilize and further develop acquired experience and skills while contributing to the advancement of the organization. The ideal position would make full use of my diverse skills and talents as well as offer opportunities for advancement. This in turn would reward and strengthen personal achievement. Organized and motivated employee eager to apply time management and organizational skills in various environments. Facilitating company growth. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

  • Customer Service Management
  • Cost Reduction
  • Operations Oversight
  • Training Management
  • Software Systems:
  • MS Word
  • CPRS
  • CTM
  • VCM
  • Microsoft 365
  • PowerPoint
  • TRM
  • EPIC
  • OPIE
  • Nymbl
  • MS Excel
  • Medical Manager
  • Practice Expert
  • Brightree
  • QGenda
  • Macros
  • Futura
  • Vista
  • Keynote Pages
  • Microsoft Teams
  • Skype Outlook
  • Tableau
  • QuickBooks
  • EMR ICD-10
  • Performance Evaluation and Monitoring
  • Finance and Accounting Oversight
  • Process Improvements
  • Team Leadership
  • Staff Scheduling
  • Assignment Delegation
  • Human Resources Oversight
  • Hiring and Onboarding
  • Administrative Management
  • Revenue Forecasting
  • Business Leadership
  • Budget Control
  • Supplier Monitoring
  • Calendar Management
  • Purchasing Leadership
  • Cost Control
  • Strategic Planning
Revenue Cycle Manager /Director of Operations, 11/2021 to 09/2022
Veterans Health AdministrationWalla Walla, WA,
  • Analyzed and reported on billing cycle data to inform management.
  • Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
  • Oversaw complete lifecycle of revenue operations.
  • Monitored revenue and compared to targets to address variances and resolved actual-to-budget variances.
  • Participated in revenue cycle processes, working to maximize profitability and increase revenue.
  • Provided revenue cycle process support to all clinical personnel, including resolving procedure challenges.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Managed relationships with tax authorities, bankers and auditors.
  • Developed or analyzed information to assess current or future financial status of firms.
  • Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
  • Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
  • Recommended new financial and accounting software packages. replacing various non-integrated offerings.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
  • Communicated with stockholders or other investors to provide information or raise capital.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Coordinated preparation of external audit materials and external financial reporting.
Advanced Medical Support Assistant , 10/2020 to 11/2021
The Mentor NetworkHouston, TX,
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented notes during patient visits.
  • Retrieved patient files for doctors.
  • Updated outdated patient information to maintain current records.
  • Educated patients about medications, procedures and physician's instructions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Organized charts, documents and supplies to maintain team productivity.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Responded to patient callbacks and phone-in prescription refill requests.
Administrative Office Manager, 01/2015 to 05/2020
Gamestop Corp.Ardmore, OK,
  • Administered and updated Futura, Nymbl, and ADP database to manage payroll, employee benefits and staff time.
  • Reduced paper usage by 100% and boosted tracking accuracy by devising file management system.
  • Orchestrated and hosted events to celebrate holidays, conduct meetings and promote cross-departmental socializing to boost morale, cooperation and performance.
  • Organized and kept detailed files and archives for Medical information.
  • Arranged Orthotist and Prosthetist Schedules for patients appointments.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Engineered virtual workplace by implementing acloud-based file management system and web browser-based accounting software system.
  • Orchestrated initiatives with Marketing manager to increase retention rates by introducing renewal program.
  • Developed electronic file system to minimize spending on paper and toner supplies.
  • Coordinated and carried out office interior updates by moving furniture, file cabinets and temporarily relocating employees.
  • Facilitated integration of Nymbl and delivered continual user support.
  • Established office space design and collaborated with contractors to execute construction.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Implemented essential property management software allowing for records management and tracking.
  • Authored employee handbook, technology policies and emergency recovery protocols.
  • Consulted with Operation Director to gather bids and complete employee benefits renewal.
  • Supported sales and marketing initiatives by scheduling client events.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Created and enforced company rules and procedures while preparing for growth.
  • Monitored office inventory to maintain supply levels.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Collaborated with executives to organize and oversee office renovations.
  • Collaborated with team leaders to determine and oversee operating budget.
  • Coordinated with business leaders to create standard operating procedures for network access and database maintenance.
  • Organized business-wide internal meetings, board meetings, conference calls and weekly staff meetings.
  • Deployed Microsoft document management system to boost efficiency and enhance security.

Previously work September 2015- August 2017

Senior Operations Manager, 08/2017 to 12/2019
Desert Medical Equipment / Aero MobilityCity, STATE,
  • Represented organization to governmental agencies, funding agencies and general public.
  • Supervised, assisted and coached other operations managers.
  • Motivated team members and devised strategies to improve workflow.
  • Maintained regular engagement with key client contacts while influencing key stakeholders.
  • Designed and analyzed internal reporting systems and procedures for company.
  • Designed and implemented hiring and training practices for personnel.
  • Drafted budgets, kept financial reports and presented results to supervisors.
  • Established short- and long-term company goals, policies and procedures, monitoring progress and results.
  • Provided strategic recommendations to supervisors regarding new or modified company practices.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Medical Billing Manager, 10/2013 to 09/2015
Company NameCity, State,
  • Enforced operational compliance with state and federal laws and Medicare standards.
  • Led team of 15 staff handling more than $300,000. in monthly billing charges.
  • Developed performance improvement plans based on deep reviews of current work.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Managed billing calendar and scheduled claims for payments.
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Developed improved standard operating procedures to increase billing accuracy and cash flow.
  • Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
  • Set up and maintained Futura electronic billing system.
  • Conducted insurance verification and pre-authorization, coded ICD-10 procedures and managed patient charts.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Created financial management mechanisms to minimize financial risk to business.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Medical Office Manager, 04/2006 to 01/2014
Company NameCity, State,
  • Managed staff scheduling and set patient scheduling policy.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Supervised cleaning staff and coordinated equipment maintenance activities.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Coordinated logistics for internal and external staff meetings and conferences.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Education and Training
High School Diploma: , Expected in 06/1992
Pueblo High Magnet School - Tucson, AZ


Project Management Certification - 2022

Management and Strategy Certification – 2020

Lean Six Sigma White Belt Certification – 2020

O&P Education Certification – 2018 2020

Orthopedic Bracing & Fitting Certification – 2018 2020

Medical Billing/Terminology Certification – 1999 Completed

Professional Development

Regional Occupational Program

Medical Billing and Terminology Course

Medi-Cal EDS Training

Medicare Training

Billing / Reimbursement Continuing Education Course

LOM–Management Systems

Training Modules (24)

  • Certified

Project Management Certification MSI 2022

Management and Strategy Certification – 2020

Lean Six Sigma White Belt Certification MSI – 2020

O&P Education Certification BOC – 2018&2020

Orthopedic Bracing & Fitting Certification O&P – 2018&2020

Medical Billing/Terminology Certification ROI – 1999

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Resume Overview

School Attended

  • Pueblo High Magnet School

Job Titles Held:

  • Revenue Cycle Manager /Director of Operations
  • Advanced Medical Support Assistant
  • Administrative Office Manager
  • Senior Operations Manager
  • Medical Billing Manager
  • Medical Office Manager


  • High School Diploma

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