Experienced Maintenance Supervisor with over 17.5 years of proven experience in the apartment maintenance industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
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Completed daily service orders – Completed vacant apartments before the scheduled move-in dates – Maintained cleanliness of property and buildings – Managed my daily workloads by planning and scheduling assignments and projects – Completed daily plumbing, electrical, carpentry, appliance repair and HVAC work the property – Investigated and resolved customer complaints to foster satisfaction – Procured information from various vendors to ensure cost-effective purchasing – Performed quarterly preventative maintenance practices on all apartments – Worked within the legal scope of local and state codes – Repaired or replaced defective equipment parts, using hand and power tools and reassembled equipment – Maintained accurate and detailed records of all parts used for services orders and vacant apartments – Collaborated daily with the G/M be it personally, cell-phone or text message to resolve maintenance issues, improve operations and provide exceptional customer service
Diagnosed and troubleshot problems, fixing and restoring machines to peak performance – Demonstrated increased knowledge of company products and equipment – Explained findings to customers and outlined repair or service options – Analyzed and identified equipment root causes and initiated correction actions – Billed customers for repair work and collected money – Trained customer, employees and managers on machine use and maintenance – Inspected equipment to diagnose operational issues – Reviewed technical documentation to perform accurate repairs on diverse equipment – Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth – Worked with Sears customers to understand failure requirements and provide exceptional Appliance In Home Services – Collaborated daily with my Tech-Manager daily be it personally, cell phone, text or e-mail.
Completed daily service orders – Completed vacant apartments before the scheduled move-in dates – Maintained cleanliness of property and buildings – Managed my daily workloads by planning and scheduling assignments and projects – Completed daily plumbing, electrical, carpentry, drywall, masonry, painting, flooring install/repair, pond maintenance, appliance repair and HVAC work the property – Investigated and resolved customer complaints to foster satisfaction – Procured information from various vendors to ensure cost-effective purchasing – Met with vendors or suppliers to discuss products used in repair work – I performed quarterly preventative maintenance practices on all apartments and infrastructures – Repaired or replaced defective equipment parts, using hand and power tools and reassembled equipment – Maintained accurate and detailed records of all parts used for services orders and vacant apartments – Ordered parts, supplies, and equipment from catalogs and suppliers, or obtained them from the storeroom – Performed on the job safety practices such as labeling chemicals, maintaining Safety Data Sheets and ordering any PPE equipment and supplies – Collaborated with Property Manager or Maintenance Supervisor be it personally, cell-phone or text message to resolve maintenance problems, improve operations and provide exceptional customer service.
Supervised three employees to which I coached them on their daily duties and delegated tasks to them – Trained and managed maintenance personnel and subcontractors – Conducted or arranged for worker training in safety, repair, maintenance techniques, operational procedures or equipment use – Recommended and initiated personnel actions, such as hires, promotions, transfers, discharges or disciplinary actions – Completed daily service orders – Completed vacant apartments before the scheduled move-in dates – Maintained cleanliness of property and buildings – Managed the maintenance department daily workloads by planning and scheduling assignments and projects – Completed daily plumbing, electrical, carpentry, drywall, masonry, painting, swimming pool, spa, fountain, pool heater, carpet cleaning, apartment cleaning, flooring install/repair, dropped ceiling, appliance repair, HVAC, exercise and weightlifting equipment work the property – Investigated and resolved customer complaints to foster satisfaction – Procured information from various vendors to ensure cost-effective purchasing – Met with vendors or suppliers to discuss products used in repair work –Implemented and performed quarterly preventative maintenance practices on all apartments and infrastructures – Communicated with local Fire Marshall, back flow inspectors, state elevator inspectors, and any other jurisdictions governing the community – Worked within the legal scope of local and state codes – Repaired or replaced defective equipment parts, using hand and power tools and reassembled equipment – Maintained accurate and detailed records of all parts used for services orders and vacant apartments – Ordered parts, supplies, and equipment from catalogs and suppliers, or obtained them from the storeroom – Implemented and performed on the job safety practices such as labeling chemicals, maintaining Safety Data Sheets and ordering any PPE equipment and supplies – Organized and implemented the yearly maintenance operating budget – Collaborated daily with Property Manager and or Maintenance Director be it personally, cell-phone or text message to resolve maintenance issues, improve operations and provide exceptional customer service
HVAC Universal CFC & EPA Clean Air Section 608 Certification
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