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qci technician resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Upcoming nursing graduate looking to join Centra Southside Community Hospital as Labor and Delivery's newest registered nurse. I have a proven ability to handle medical emergencies, strong communication with patients, and a passion for helping people.

Skills
  • Teamwork and Dependability
  • Ethics and Confidentiality
  • Critical Thinking and Problem Solving
  • Communication Skills
  • Proficient with Cerner EMR
  • Patient Care
  • First Aid/CPR
  • Phlebotomy
  • Recording Vital Signs
  • Administering Medications
  • Charting and Clinical Documentation
  • Multitasking and Time Management
Education
Southside Virginia Community College Keysville, VA, Expected in 05/2022 Associate of Applied Science : Nursing - GPA :
Southside Virginia Community College Keysville, VA, Expected in 05/2014 Associate of Arts : Liberal Arts And General Studies - GPA :
Prince Edward County High School Farmville, VA Expected in 06/2001 High School Diploma : - GPA :
Certifications

CPR and First Aid

Work History
Marriott Vacations Worldwide - QCI Technician
Breckenridge, CO, 09/2011 - 08/2020
  • Identified new methods to optimize medical records management.
  • Kept accurate log of requests for medical information and records.
  • Utilized Cerner to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Maintained patient records in compliance with security regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Interacted and communicated easily with department personnel and public.
  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Maintained database for storage and retrieval of medical records.
  • Input data into computer programs and filing systems.
  • Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Omni Hotels - Guest Service Associate
Amelia Island, FL, 09/2009 - 09/2011
  • Took newspapers, flowers and other personal items to patients on all floors.
  • Resolved customer inquiries and complaints promptly and with professionalism.
  • Reported patient requests, concerns and other observations to relevant department managers.
  • Adhered to organization procedures and instructions to maintain safety for volunteer program participants and other workers.
  • Developed strong communication skills to convey messages to personnel by phone, email or text.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Adhered to policies and procedures to promote hospital mission and vision.
  • Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
  • Provided support and companionship to patients in need of assistance.
  • Disinfected tools, equipment and surfaces between patients.
Pino's Italian Restaurant - Cashier and Server
City, STATE, 02/2002 - 09/2009
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Aramark - Barista Manager
City, STATE, 02/2004 - 05/2008
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Designed and adjusted work schedules to meet business demands.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.

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Resume Overview

School Attended

  • Southside Virginia Community College
  • Southside Virginia Community College
  • Prince Edward County High School

Job Titles Held:

  • QCI Technician
  • Guest Service Associate
  • Cashier and Server
  • Barista Manager

Degrees

  • Associate of Applied Science
  • Associate of Arts
  • High School Diploma

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