qci technician resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Upcoming nursing graduate looking to join Centra Southside Community Hospital as Labor and Delivery's newest registered nurse. I have a proven ability to handle medical emergencies, strong communication with patients, and a passion for helping people.

  • Teamwork and Dependability
  • Ethics and Confidentiality
  • Critical Thinking and Problem Solving
  • Communication Skills
  • Proficient with Cerner EMR
  • Patient Care
  • First Aid/CPR
  • Phlebotomy
  • Recording Vital Signs
  • Administering Medications
  • Charting and Clinical Documentation
  • Multitasking and Time Management
Southside Virginia Community College Keysville, VA, Expected in 05/2022 Associate of Applied Science : Nursing - GPA :
Southside Virginia Community College Keysville, VA, Expected in 05/2014 Associate of Arts : Liberal Arts And General Studies - GPA :
Prince Edward County High School Farmville, VA Expected in 06/2001 High School Diploma : - GPA :

CPR and First Aid

Work History
Marriott Vacations Worldwide - QCI Technician
Breckenridge, CO, 09/2011 - 08/2020
  • Identified new methods to optimize medical records management.
  • Kept accurate log of requests for medical information and records.
  • Utilized Cerner to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Maintained patient records in compliance with security regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Interacted and communicated easily with department personnel and public.
  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Maintained database for storage and retrieval of medical records.
  • Input data into computer programs and filing systems.
  • Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Omni Hotels - Guest Service Associate
Amelia Island, FL, 09/2009 - 09/2011
  • Took newspapers, flowers and other personal items to patients on all floors.
  • Resolved customer inquiries and complaints promptly and with professionalism.
  • Reported patient requests, concerns and other observations to relevant department managers.
  • Adhered to organization procedures and instructions to maintain safety for volunteer program participants and other workers.
  • Developed strong communication skills to convey messages to personnel by phone, email or text.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Adhered to policies and procedures to promote hospital mission and vision.
  • Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
  • Provided support and companionship to patients in need of assistance.
  • Disinfected tools, equipment and surfaces between patients.
Pino's Italian Restaurant - Cashier and Server
City, STATE, 02/2002 - 09/2009
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Aramark - Barista Manager
City, STATE, 02/2004 - 05/2008
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Designed and adjusted work schedules to meet business demands.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Southside Virginia Community College
  • Southside Virginia Community College
  • Prince Edward County High School

Job Titles Held:

  • QCI Technician
  • Guest Service Associate
  • Cashier and Server
  • Barista Manager


  • Associate of Applied Science
  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: