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  • Public Benefits Specialist 3
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Public Benefits Specialist 3 Resume Example

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PUBLIC BENEFITS SPECIALIST 3
Professional Summary
Skills
  • Benefits explanation
  • Employee benefits laws

Knowledge of: public assistance laws, rules, regulations, service programs, and employment programs; basic office procedures and practices; interviewing techniques, letter and report writing; cultural diversity, principles of individual and group behaviors, social behaviors, social and economic conditions and their effects upon individuals; other community programs providing financial and health services.

Ability to: make independent conclusions and decisions; evaluate and recommend changes in eligibility assistance plan; work cooperatively with members of the public and with co-workers; practice tact, courtesy and discretion; accurately document, listen, observe, communicate, confront and engage in problem solving and conflict resolution; convey interest and concern to callers requesting information or assistance with problems related to the various programs. Use critical thinking; adapt to change; exercise mature and sound judgement; use problem solving skills; accurately document, listen, observe, communicate, confront, and engage in problem solving and conflict resolution; effectively present material in written and oral form; work with clients in crisis; utilize a range of established tools and systems.

  • Multitasking abilities
  • MS Office
  • Good listening skills
  • Reading comprehension
  • Self-motivated professional
Work History
06/2016 - 03/2021Public Benefits Specialist 3 | Capitalsource - Cumming , GA

PUBLIC BENEFITS SPECIALIST 3DefinitionDistinguishing CharacteristicsTypical Work

Serves as the primary point of contact for clients receiving public benefits and is responsible for managing an assigned financial services workload.

This is the fully qualified journey level of the series. Positions independently conduct interviews to determine and authorize eligibility and/or on-going maintenance of continuing eligibility, and case actions for financial, medical, food and childcare public benefit programs.

Conducts intensive interviews to determine eligibility for cash, medical, food and/or child care benefits;

Makes corrections to audited cases, reads cases, varies eligibility factors, and participates in case staffing;

Explains program requirements and services available;

Refers clients to both mandatory and optional services and to other agencies as required;

Authorizes necessary warrants, medical services, food benefits and electronic benefits cards;

Works within timeframes and deadlines, which are dictated by program requirements;

Recognizes and recomputes incorrect payments of grants, food and/or child care benefits and medical assistance, and establishes overpayments and underpayments;

Attends and completes required training courses (online, classroom and instructor-led) as mandated by the agency; completes on-the-job training, job shadowing, and continued learning;

Attends and actively participates in agency and community meetings, administrative and court hearings, committees and workgroups; promotes outreach and travels as necessary;

Performs other related work as required.

01/2013 - 05/2016Point of Sale Associate | Bartell Drugs - City , STATE
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales circulars and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
01/2012 - 01/2013Bank Teller | Key Bank - City , STATE
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Turned in excess cash to maintain drawer security.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Provided customer records on demand, including account statements and copies of checks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Sold and cross-sold bank products to new and existing customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
06/1984Robert E. Fitch High School, City, StateHigh School Diploma
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Resume Overview

School Attended

  • Robert E. Fitch High School

Job Titles Held:

  • Public Benefits Specialist 3
  • Point of Sale Associate
  • Bank Teller

Degrees

  • High School Diploma

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