Public Benefits Specialist 3 Resume Example

PUBLIC BENEFITS SPECIALIST 3DefinitionDistinguishing CharacteristicsTypical Work

Serves as the primary point of contact for clients receiving public benefits and is responsible for managing an assigned financial services workload.

This is the fully qualified journey level of the series. Positions independently conduct interviews to determine and authorize eligibility and/or on-going maintenance of continuing eligibility, and case actions for financial, medical, food and childcare public benefit programs.

Conducts intensive interviews to determine eligibility for cash, medical, food and/or child care benefits;

Makes corrections to audited cases, reads cases, varies eligibility factors, and participates in case staffing;

Explains program requirements and services available;

Refers clients to both mandatory and optional services and to other agencies as required;

Authorizes necessary warrants, medical services, food benefits and electronic benefits cards;

Works within timeframes and deadlines, which are dictated by program requirements;

Recognizes and recomputes incorrect payments of grants, food and/or child care benefits and medical assistance, and establishes overpayments and underpayments;

Attends and completes required training courses (online, classroom and instructor-led) as mandated by the agency; completes on-the-job training, job shadowing, and continued learning;

Attends and actively participates in agency and community meetings, administrative and court hearings, committees and workgroups; promotes outreach and travels as necessary;

Performs other related work as required.