Project Implementation Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Resourceful Project Manager with many years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Offering years of experience working with pharmacy benefit managers (PBMs) at multiple levels, including at the pharmacy level, health plan level, and at the health plan integration level. Played a key role with working on multiple project implementations that included product integrations with multiple (PBM) and electronic prior authorization (ePA) partners. Help ensure that new onboarding clients are given a positive experience and provides knowledgeable feedback on internal business processes and provides ideas to increase business efficiencies. Additionally, knowledgeable of CMS and government guidelines and compliance expectations along with health care expectations for patient utilization management processes.

  • Project planning and development
  • Product development
  • Business administration
  • Business Development
  • Research and trend analysis
  • Quality assurance
  • Reporting template development
  • Advanced problem solving
  • Systems Installation, Configuration, and Upgrading
  • Functional & Business Requirements
  • CMS Compliance
  • Change Control Processes
  • Data management
  • Training & Development
Work History
Project & Implementation Manager, 09/2019 to Current
Canon Business Process Services Wausau, WI,
  • Documented processes to streamline setup, customization and maintenance.
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
  • Collaborated with Benefit Managers to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution.
  • Tracked project progress and updates and monitored deliverables, milestones and issues for accurate annual reporting.
  • Monitored and managed up to 20 implementation projects simultaneously.
  • Identified plans and resources required to meet project goals and objectives.
  • Modified and directed project plans to meet organizational needs.
  • Developed internal project management systems and communications to facilitate successful operations.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Subject Matter Expert, Product, 08/2015 to Current
Veterans Health Administration Brownsburg, IN,
  • Lead and supported integration implementation with Pharmacy Benefit Managers (PBM) and electronic prior authorization (ePA) partners.
  • Assisted and lead Project Implementation and Production support for clients.
  • Lead and conducted system configuration for clients during product implementation and production support.
  • Built and gathered requirements for integrations of communication/correspondence partners.
  • Active participant of User Acceptance Testing with client’s during implementation.
  • Understanding of CMS guidelines and compliance expectations.
  • Understanding Healthcare requirements for project implementation.
  • Analyzing client reports for compliance feedback.
  • Managed Client Issues and troubleshoot application issues.
  • Lead training sessions for application and product implementation projects.
  • Managed, troubleshooted, and resolved application issues.
  • Assisted with application configuration that managed over 1 million members.
  • Understanding of CMS guidelines and compliance expectations along with health care expectations for patient utilization management.
  • Analyzing client environment and providing process improvement and compliance feedback.
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
  • Designed and prepared technical reports, studies and related documentation.
Pharmacy Supervisor, 11/2011 to 07/2015
University Of Florida Gainesville, FL,
  • Recruited and interviewed job applicants to add expertise and talent to pharmacy staff.
  • Developed policies and procedures that would streamline pharmacy management and make it more efficient.
  • Assessed pharmacy procedures, making appropriate changes to comply with regulatory guidelines and safety practices.
  • Resolved issues with customers and pharmacy personnel by utilizing active listening, effective communication and mediation skills.
  • Communicated with patients, ensuring that medical information was kept private.
  • Supervised team of 15-30 pharmacy technicians.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Maintained appropriate drug records and completed reports as necessary.
  • Complied with strict health, industry and organizational regulations to maintain patient safety.
Pharmacy Technician, 05/2011 to 11/2011
PharMerica City, STATE,
  • Understanding of CMS guidelines and compliance expectations along with health care expectations for patient utilization management.
  • Assisting pharmacists, nurses, and physicians answering questions regarding patient orders and reviewing intravenous.
  • Development and creation of new efficient internal business processes.
  • Reviewing and entering prescription orders in Pharmacy Benefit Management (PBM) System.
  • Processing medications for emergency usage at Nursing Facilities nationally.
  • Maintaining call notations and notes for patient charting and billing needs.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
High School Diploma: , Expected in
Brandon High School - Brandon, FL
Masters of Information Systems: Management Information Systems, Expected in 09/2018
University of Phoenix - Tempe, AZ
Bachelor of Science: Business, Project Management, Expected in 06/2016
University of Phoenix - Tempe, AZ
Associate of Arts: Business Foundations, Expected in 10/2013
University of Phoenix - Tempe, AZ
  • Information System Management Certificate
  • Agile Project Management with Microsoft Project
  • Business Analyst and Project Manager Collaboration
  • Product Management: Building a Product Roadmap
  • Project Management Foundations

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Resume Overview

School Attended
  • Brandon High School
  • University of Phoenix
  • University of Phoenix
  • University of Phoenix
Job Titles Held:
  • Project & Implementation Manager
  • Subject Matter Expert, Product
  • Pharmacy Supervisor
  • Pharmacy Technician
  • High School Diploma
  • Masters of Information Systems
  • Bachelor of Science
  • Associate of Arts

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