Dent Wizard InternationalRacine , WIPDR Technician01/2017 to 09/2017Oversaw all PDR operations, also handled buffing, body work, and paint jobs when needed.
DrivetimeMorrisville , PAPaintless Dent Repair Technician01/2015 to 01/2017Handled PDR Jobs. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs.
Holz MotorsFranklin , WIAuto Body Technician02/2010 to 10/2015Handled PDR, Prepping, Buffing, & Paint jobs. Gained valuable customer experience. Reviewed new customer orders and requests and manually entered data into a centralized database.
AutozoneCity , STATEGeneral Manager/ Store Manager05/2004 to 11/2010Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately.