LiveCareer-Resume

payroll officer resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Performance-driven and results-oriented graduate student seeking part-time work.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Education
Wellington Institute of Technology Wellington, New Zealand., Expected in 06/2021 Graduate Diploma in Applied Business Management : Accounting(level 7) - GPA :
Sri Krishna Arts And Science College Coimbatore, India., Expected in 04/2018 Bachelor of Commerce : Professional Accounting - GPA :
Canadore College of Applied Arts And Technology North Bay, ON Expected in Ontario College Graduate Certificate : Human Resource Management - GPA :
Personal skills

𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧

  • During my time as a chargeback analyst at Homedepot and Bank of America, I handled over multiple emails, many inbound and outbound international calls (USA and Canada) in a day.
  • As a payroll Officer, I communicate with employees via email on a day today basis.
  • It helped me develop the best email and phone etiquette.

𝐂𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐓𝐡𝐢𝐧𝐤𝐢𝐧𝐠

  • As a chargeback analyst, I had to determine the alternate argument, evaluate the data, and make a conclusion that would aid the client in reversing the chargeback.
  • I had to analyze the judgments and their effects once they were made.

𝐖𝐢𝐥𝐥𝐢𝐧𝐠𝐧𝐞𝐬𝐬 𝐭𝐨 𝐋𝐞𝐚𝐫𝐧

  • I've completed several online certifications related to my profession and other fields during my time at TCS.
  • Every day as a payroll officer, I learn something new. To function effectively, I am studying about several types of leave payments and holiday compensation.
  • I'm also currently striving to learn as much as I can.

𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞

  • Before the cases were allocated, I sent follow-up emails to vendors, clients, and banks to see if there was any news that could help resolve the chargeback before the deadline.
  • As a payroll officer, I take the initiative to speak with my coworkers about various payroll processes and ask them to demonstrate how they are carried out.

𝐀𝐭𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐭𝐨 𝐝𝐞𝐭𝐚𝐢𝐥

  • As a chargeback analyst, the only subject I had to deal with was dollars. As a result, I had to pay close attention in order to effectively analyze and reverse the chargeback.
  • In order to make the best conclusion, careful consideration was given to sales receipts and customer disputes.
  • As a payroll officer, I calculated overtime, vacation, and sick time to ensure that payroll processing was accurate.

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞

  • As a chargeback analyst, I collaborated with our external stakeholders offshore to give outstanding customer service.
  • To acquire a clear picture of the disputes, I exhibited sensitivity and understanding of others' perspectives.
  • As a payroll officer, I ensure that the employees receive what they need in a timely way, resulting in a productive and efficient department. Also, make sure that employees receive their payroll information on time.
Work Experience
Hias - Payroll Officer
Panama, NY, 02/2022 - 02/2023
  • Calculated overtime, vacation sick hours and other categories of time.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Processed employee rehires, transfers and terminations.
  • Analyzed accounts to find financial discrepancies and resolve payroll issues.
  • Calculated employee leave time by comparing available hours against listed hours.
Chick-Fil-A - Business Process Associate - Creditcard Chargeback
North Olmsted, OH, 05/2018 - 08/2019
  • Researched and evaluated more than 100 customer disputes per day using SAP, Oracle and Bank of America and chase bank websites. Responded to customer queries via phone calls and emails to prevent the financial losses and eliminate future occurrences.
  • Working with Home Depot (USA and Canada), Bank of America and chase bank, handled over many inbound and outgoing international calls per day to resolve client queries as fast as I can.
  • Responded to Client inquiries and concerns to facilitate solutions.
  • Handed adhoc tasks including call barging and call log reports, as well as created spreadsheets in Microsoft Excel for daily, weekly, and monthly reporting.
  • Led visa/master credit card chargeback team of four and created an inspiring team environment by setting clear team goals and attained an increase in the reversal percentage by 10%.
  • Operated computers programmed with bank and credit card applications to record, store and analyse information
  • Displayed strong telephone etiquette, effectively handling difficult calls.
𝘙𝘶𝘤𝘩𝘪 𝘐𝘯𝘥𝘪𝘢𝘯 𝘊𝘶𝘪𝘴𝘪𝘯𝘦 - Front of House Team Member
City, STATE, 06/2020 - 03/2021
  • Effectively managed to handle and serve more than 100 customers per day in a fast-paced environment.
  • Helped preparing weekly payrolls by maintaining proper records of the employee timesheets
  • Operated cash register for cash, cheque and credit card transactions with excellent accuracy.
  • Resolved product or service problems by clarifying customer complaints and determining optimal solutions.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Greeted and talked pleasantly with customers to promote positive image for business.
𝘍𝘪𝘳𝘴𝘵 𝘚𝘦𝘤𝘶𝘳𝘪𝘵𝘺 - 𝐂𝐚𝐬𝐮𝐚𝐥 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐎𝐟𝐟𝐢𝐜𝐞𝐫
City, STATE, 04/2021 - 02/2022
  • Inspect daily monitoring and patrolling buildings, grounds, and work sites.
  • Maintaining strong customer service standards while completing covid screenings.
  • Safe guarding business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Tactfully handles confrontational or stressful interaction with the public
Accomplishments
  • Achieved "Star Performer" of the month award at Tata consultancy services for my dedication and accuracy in my process
  • Achieved "Young Player" from my project manager for my excellent communication skills and effective decision making. I received this award during the initial stage of my career.
  • Awarded "Employee of the month'' twice by New Zealand Police for my great work performance, particularly with terminations.

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Resume Overview

School Attended

  • Wellington Institute of Technology
  • Sri Krishna Arts And Science College
  • Canadore College of Applied Arts And Technology

Job Titles Held:

  • Payroll Officer
  • Business Process Associate - Creditcard Chargeback
  • Front of House Team Member
  • 𝐂𝐚𝐬𝐮𝐚𝐥 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐎𝐟𝐟𝐢𝐜𝐞𝐫

Degrees

  • Graduate Diploma in Applied Business Management
  • Bachelor of Commerce
  • Ontario College Graduate Certificate

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