Accomplished people leader of technical professionals within the communications industry, consistently improving processes, practices and efficiencies.
Knowledgeable, experienced and customer-focused in all aspects of fiber construction; proficient project manager; reliable, hardworking and results-oriented independent contributor.
Conscientious, detailed oriented and highly motivated in areas of logistics, installation, service and maintenance.
Revenue and Market Expansion
Vendor Negotiations and Sourcing
Supervision and training
Cross-functional team management
Complex problem solving
Organizational Change Agent
Calm under pressure
Skilled Negotiator with sound judgement
OSP/ISP Implementation Project Manager01/2015 to CurrentLevel 3 CommunicationsRaleigh, NC
all aspects of fiber optic construction projects including outside plant, scope
of work, milestones, and financials associated with the project for three
Regions, handling on average ~130 projects at any
Increased efficiencies reducing corrupt time for Engineering, Planning and Field personnel.
Establishing scope of work, identifying milestones and project completion dates.
communication with Delivery Teams to ensure work is on track and issues are
identified and addressed immediately.
Sr Manager, Division Field Ops01/2015 to 07/2016Level 3 Communications (previously tw telecom)Raleigh, NC
Division Field Operations Sr. Manager served as a partner to the Vice President
Division Field Operations and Corporate Field Operations for eastern US covering 35 markets.
position was responsible for assisting Outside Plant Engineers with adoption of
new systems, processes and policies in order to standardize and align outside
plant with supporting the Company's business objectives and strategies.
within this role included working with OSP Engineers on adjusting to
ever-changing tools, processes and automation enhancements in order to assist
them with gaining efficiencies within their roles.
employee on-boarding was a responsibility of this position to assist Engineers
coming into the Company with a resource and mentor to assist with learning and
gathering all the information needed to perform within their position.
efficiencies, meeting or exceeding Company and Market specific goals as well as
maintaining the health of the fiber network and ensure compliance with tw
telecom's policies and procedures.
Plant Manager04/2007 to 04/2014tw telecomRaleigh, NC
included overseeing Outside Plant operations in the Raleigh and Fayetteville,
NC markets. Managed
OSP Engineers in both markets to improve performance, efficiencies, and
communication with clearly defined goals and regular meetings to review and
discuss overall employee development.
Strategic Planning for infrastructure augments and growing revenue with a "reach" approach.
included over 1,000 miles of fiber optic plant with over 600 on-net building
and all new OSP construction adding an average of 40+ buildings to the network
local and national Sales teams with communicating to customers about tw
telecom's fiber network and service solutions.
Ensured market tracked ahead of deadlines implementing corporate wide fiber tracking system (OSPInsight ) for OSP and ISP
assistance to the VP of Field Operations by assuming the Director of Operations
responsibilities (except financial) for over six months when the position was
Outside Plant Engineer08/1998 to 04/2007tw telecomRaleigh, NC
all aspects of estimates, construction, financials, and milestones for Outside
Plant and Inside Plant Projects.
Effectively communicated with Sales and Electronics Installation Team to successfully complete network additions on time and in budget.
Communicated directly with customer regarding process, progress and milestones improving customer satisfaction in the local market.
Summit of Leaders award winner receiving company sponsored trip to Hawaii