Eloquent Ophthalmic Technician eager to learn and provide skills in any given opportunity. Skilled in testing and measuring eye functions to assist ophthalmologists in treating and diagnosing eye diseases and disorders. Superb problem-solving and time management skills all while providing excellent customer service while showing compassion when dealing with patients.
Skills
Diagnostic tests
Laboratory safety procedures
Clinical lab settings
Equipment testing and calibration
Decision-making
Report creation
Shipping and receiving understanding
Customer relations
Conflict mediation
Problem-solving abilities
Technologically savvy
Adaptive team player
Microsoft Office expertise
Call Center Operations
Inbound and Outbound Calling
Experience
10/2020 to Current
Ophthalmology TechnicianLos Angeles County – Los Angeles, CA,
Recorded, reported and posted specimen results in company software.
Assisted and instructed other laboratory technicians.
Performed wide variety of more difficult and critical tests for special applications, including developing specific methods.
Completed lab tests and communicated results to supervising staff.
Audited specimen integrity and identification classifications to maintain accurate records.
Developed exemplary rapport with patients by demonstrating compassion and understanding of each eye condition.
Prepared project files for compliance with operating procedures.
Obtained and recorded patient medical history and operated ophthalmic equipment.
Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
Advised patients on ocular medications, dressings and contact lenses.
Sanitized ultrasonic instruments and equipment to avoid spread of disease.
Performed eye care screenings and made recommendations to patients regarding proper eye care.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions such as astigmatism.
Took anatomical or functional ocular measurements of eye or surrounding tissue, including axial length measurements.
05/2018 to 10/2020
Contact Center AgentLowes – Raleigh, NC,
Customer service representative assisting with in store complaints and providing resolution.
Operating different work programs simultaneously.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.
Assessed customer account information to determine current issues and potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resolved inquiries to consistently meet performance benchmarks.
Corresponded with service department team members to build and implement successful solutions to customer problems.
Improved call management database by frequently changing and updating customer contact information.
Negotiated with vendors to expedite product shipments and backorders.
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