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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Eloquent Ophthalmic Technician eager to learn and provide skills in any given opportunity. Skilled in testing and measuring eye functions to assist ophthalmologists in treating and diagnosing eye diseases and disorders. Superb problem-solving and time management skills all while providing excellent customer service while showing compassion when dealing with patients.

Skills
  • Diagnostic tests
  • Laboratory safety procedures
  • Clinical lab settings
  • Equipment testing and calibration
  • Decision-making
  • Report creation
  • Shipping and receiving understanding
  • Customer relations
  • Conflict mediation
  • Problem-solving abilities
  • Technologically savvy
  • Adaptive team player
  • Microsoft Office expertise
  • Call Center Operations
  • Inbound and Outbound Calling
Experience
10/2020 to Current
Ophthalmology Technician Los Angeles County Los Angeles, CA,
  • Recorded, reported and posted specimen results in company software.
  • Assisted and instructed other laboratory technicians.
  • Performed wide variety of more difficult and critical tests for special applications, including developing specific methods.
  • Completed lab tests and communicated results to supervising staff.
  • Audited specimen integrity and identification classifications to maintain accurate records.
  • Developed exemplary rapport with patients by demonstrating compassion and understanding of each eye condition.
  • Prepared project files for compliance with operating procedures.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Sanitized ultrasonic instruments and equipment to avoid spread of disease.
  • Performed eye care screenings and made recommendations to patients regarding proper eye care.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions such as astigmatism.
  • Took anatomical or functional ocular measurements of eye or surrounding tissue, including axial length measurements.
05/2018 to 10/2020
Contact Center Agent Lowes Raleigh, NC,
  • Customer service representative assisting with in store complaints and providing resolution.
  • Operating different work programs simultaneously.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Improved call management database by frequently changing and updating customer contact information.
  • Negotiated with vendors to expedite product shipments and backorders.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
07/2012 to 05/2018
Server/Bartender Paradies Lagardère Travel Retail Indianapolis, IN,
  • Provide customer service while taking order and working POS system.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Effectively multitasked within fast-paced environment.
  • Executed cash transactions quickly and accurately.
  • Stocked displays with new and transferred merchandise.
  • Offered product samples, answered questions and suggested products.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
04/2015 to 07/2015
Server Heritage Green Assisted Living Mechanicsville, VA,
  • Provide customer service while taking order and working POS system.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Education and Training
Expected in 05/2014
High School Diploma:
Creative Education Preparatory Institute - Albuquerque, NM
GPA:
Expected in
: Business
Central New Mexico Community College - Albuquerque, NM
GPA:
-Fall 2014 Completed 24 credit hours with a 2. GPA: 0

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Resume Overview

School Attended

  • Creative Education Preparatory Institute
  • Central New Mexico Community College

Job Titles Held:

  • Ophthalmology Technician
  • Contact Center Agent
  • Server/Bartender
  • Server

Degrees

  • High School Diploma

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