Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Ophthalmic Technician eager to secure a Supervisor /Surgery Scheduling role in a Ophthalmology practice. Skilled in testing, oct imaging, Itrace, and Visual Field testing.. . Superb problem-solving and time management skills with showing compassion when dealing with patients. Advising patients on medications, dressings and post operative care.

  • Ophthalmology testing
  • Retinal procedure assistance
  • Preliminary testing
  • Medical history obtainment
  • Diagnostic testing
  • External light examination
  • Instrument sterilization
  • Organization
  • Flexible
  • Data management
  • Problem resolution
  • Team building
  • Troubleshooting
2019 to Current
Ophthalmology Technician Los Angeles County Los Angeles, CA,
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Authorized refills for patient prescriptions, keeping careful track of medications and side effects.
  • Educated patients on conditions, explaining treatment options and possible medication side effects.
  • Explained procedures in easy-to-understand terminology to patients and their families.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
11/2017 to 06/2019
Surgery Scheduler Providence Health & Services San Pedro, CA,
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Distributed treatment and procedural information to patients.
  • Located scheduling barriers and implemented appropriate solutions.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.
  • Helped patients complete paperwork and explained processes and procedures.
  • Called patients to schedule Post operative appointments,
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Protected patients by observing strict HIPAA guidelines.
03/2003 to 06/2017
Lead Medical Receptionist Trinity Health Corporation Troy, NY,
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Entered insurance, demographics and health history into patient database.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Trained new staff on office procedures, insurance processes and medical terminology.
Education and Training
Expected in 06/1987
High School Diploma:
Benjamin Senior High School - Los Angeles,
Expected in
: Medical Billing
Glendale Career College - Glendale, CA

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School Attended

  • Benjamin Senior High School
  • Glendale Career College

Job Titles Held:

  • Ophthalmology Technician
  • Surgery Scheduler
  • Lead Medical Receptionist


  • High School Diploma
  • Some College (No Degree)

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