Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Ophthalmic Technician eager to secure a Supervisor /Surgery Scheduling role in a Ophthalmology practice. Skilled in testing, oct imaging, Itrace, and Visual Field testing.. . Superb problem-solving and time management skills with showing compassion when dealing with patients. Advising patients on medications, dressings and post operative care.
Skills
Ophthalmology testing
Retinal procedure assistance
Preliminary testing
Medical history obtainment
Diagnostic testing
External light examination
Instrument sterilization
Organization
Flexible
Data management
Problem resolution
Team building
Troubleshooting
Experience
2019 to Current
Ophthalmology TechnicianLos Angeles County – Los Angeles, CA,
Obtained and recorded patient medical history and operated ophthalmic equipment.
Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
Wrote, edited and filed patient medical records, maintaining confidentiality.
Cleaned and performed minor maintenance on examination equipment and glasses.
Sent patient prescriptions to pharmacies and scheduled future appointments.
Authorized refills for patient prescriptions, keeping careful track of medications and side effects.
Educated patients on conditions, explaining treatment options and possible medication side effects.
Explained procedures in easy-to-understand terminology to patients and their families.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Conducted tonometry or tonography tests to measure intraocular pressure.
Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
11/2017 to 06/2019
Surgery SchedulerProvidence Health & Services – San Pedro, CA,
Gathered current medical information and reviewed histories to gather details for surgeons.
Distributed treatment and procedural information to patients.
Located scheduling barriers and implemented appropriate solutions.
Coordinated work processes and routed paperwork to appropriate physicians and staff members.
Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
Organized patient medical records and worked with insurance company representatives to obtain authorization.
Helped patients complete paperwork and explained processes and procedures.
Called patients to schedule Post operative appointments,
Adhered to HIPAA requirements to safeguard patient confidentiality.
Protected patients by observing strict HIPAA guidelines.
03/2003 to 06/2017
Lead Medical ReceptionistTrinity Health Corporation – Troy, NY,
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Handled correspondence, managed files and performed other clerical duties for office staff.
Entered insurance, demographics and health history into patient database.
Followed infection control procedures to protect patients and staff in waiting area.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Straightened up waiting room to maintain neat and organized space.
Informed patients of financial responsibilities prior to rendering services.
Conducted patient intake interviews to collect medical information and insurance details.
Ordered ink cartridges, toner, paper and other office supplies.
Trained new staff on office procedures, insurance processes and medical terminology.
Education and Training
Expected in 06/1987
High School Diploma: Benjamin Senior High School - Los Angeles, GPA:
Expected in
: Medical Billing Glendale Career College - Glendale, CA GPA:
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