Organized unit secretary/administrative assistant with 16 years of experience in medical field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow.
Skills
People skills
Basic math
Problem resolution
Conflict resolution
Multitasking
Leadership
Communication
Critical thinking
Computer skills
Active listening
Training & Development
Time management
Experience
04/2016 to Current
Nursing Unit SecretaryHca – Margate, FL,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Answered 50 plus average daily phone calls to schedule appointments and address patient inquiries.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Digitized over 50 medical records and organized files in matrix care and cerner.
Managed medical practice administrative needs to provide patient satisfaction.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Created and maintained accurate and confidential patient files according to regulatory mandates.
03/2013 to 04/2016
CNACommon Spirit – Bryan, TX,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented activities and recorded information in EMR system.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Used mobility devices and equipment to transport patients.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
06/2008 to 06/2012
Patient Care Technician, ERRv Retailer – Surprise, AZ,
Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
Recorded observations and baseline measurements to maintain accurate medical records.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Assisted with patient admission, discharge and transfer to maximize facility efficiency.
Evaluated physical and psychological condition of incoming patients to identify nuances of protocols and treatments required for drugged or traumatized patients.
Kept instruments and equipment clean and effectively sanitized.
Kept unit well-stocked and efficient with necessary medical supplies.
Followed standard procedures for collecting personal information, contacting relatives and transferring patients better accommodated at outside facilities.
Assisted licensed physicians in treating or evaluating patients as required to support treatment logistics and document cases in real time.
Managed complete processing of patients, including initial admission, preliminary diagnosis, treatment, documentation and discharging.
Delivered outstanding care based on physical, psychological, educational and related criteria for all patients.
Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations.
Collected lab specimens in adherence with safety protocols for patient tests.
Secured qualified assistance for patient emergencies to optimize outcomes.
Improved patient care, safety and compliance by partnering with nurses.
Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
Administered personal nursing assistance in pre- and post-operative situations.
Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
Responded promptly to patient call lights to provide physical and emotional support.
Observed applicable health and safety regulations and house protocols to achieve patient and staff safety and minimize liability to malpractice accusations.
Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Sanitized, prepared and assembled medical equipment, readying work environment for physicians and emergency surgeons.
02/2007 to 07/2011
Office Administrative AssistantMarine CORP – City, STATE,
Arranged domestic and international travel, hotel and transportation needs for staff.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Conducted research using various media sources to obtain relevant data for staff requirements.
Answered phones to direct callers, schedule appointments and provide general office information.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Guided administrative and professional staff through computer and software problems.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Obtained scanned records and uploaded to database.
Education and Training
Expected in
: Nursing And Business Our Lady Of Holy Cross - New Orleans, LA, GPA:
Expected in 05/1994
High School Diploma: L.W. Higgins High School - Marrero, LA GPA:
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