Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Supervisor with over 20 years of experience in the locate industry . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Utility Locates
Utility line exposing
Supervisory expertise
Utility policies
Knowledge of supervisory concepts
Closing tickets
Office systems management
Troubleshooting technical issues
Running reports
Verifying documentation
Claims investigation and research
Leadership communications
Technical reports
Manpower planning
Overseeing employees
Coordinating maintenance
Troubleshooting Skills
Equipment diagnostics
Recordkeeping
Electronic technology
MS Office
First Aid/CPR
Ability to read blueprints
Blueprints and schematics understanding
Reading blueprints and drawings
Maintenance Procedures
Interpreting Maps and Instructions
Preventive and Reparative Maintenance
Daily Vehicle Inspections
Equipment Operation
Safety and compliance
Construction background
Heavy Equipment Operation
Effective communication skills
Work History
08/2001 to 09/2005Locate TechnicianAcrt, Inc. | King City, CA,
Observed company safety rules and regulations to minimize workplace accidents and reduce claims.
Responded to emergencies and outages that required additional labor and assistance for repairs.
Maintained solid safety record with no OSHA-recordable incidents.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Maintained excellent attendance record, consistently arriving to work on time.
Handled One call ticket load every day to address customer inquiries and concerns.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved Locate problems, improved operations and provided exceptional client support.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Saved company profits by implementing cost-saving initiatives that addressed long-standing problems.
08/2005 to 09/2010SupervisorDavid J Joseph | Tampa, FL,
Responded to emergencies and outages that required additional labor and assistance for repairs.
Maintained solid safety record with no OSHA-recordable incidents.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handled One call ticket load Everyday to address customer inquiries and concerns.
Drove operational improvements which resulted in savings and improved profit margins.
Oversaw and optimized work of 10 or more locate technicians performing high-quality work.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Boosted group production 20% by devising and deploying improved routing approach.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Measured team performance and reported metrics to leadership team members.
Introduced team contests and goals to enhance productivity and improve employee morale.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Analyzed equipment breakdowns using various troubleshooting methods.
Prepared and managed work schedules, vacation and sick time accurately on Weekly basis.
Worked with management team to implement proper division of responsibilities.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Repaired Locate equipment to keep jobs moving smoothly, informing Equipment department of major machinery failures.
Interviewed, hired and trained new employees for Locate Technician positions.
Tracked and prepared daily reports of sales goals for Production to management.
Maintained compliance with company policies, objectives and communication goals.
Performed Yearly evaluations and reviews for 10 or more employees.
Supported Locate Technicians to enforce Company regulations, laws and established policies throughout operational stages.
Provided coaching and counseling to 10 or more employees to encourage professional growth as well as meet short- and long-term goals.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Set overall vision and provided team leadership.
Evaluated employees' strengths and assigned tasks based upon experience and training.
08/2010 to 09/2012Utility Locate Supervisor USIC Locating Services Inc. | City, STATE,
Oversaw and optimized work of 10 or more locate technicians performing high-quality work.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Boosted group production 20% by devising and deploying improved routing approach.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Delegated tasks to others on grooming team.
Introduced team contests and goals to enhance productivity and improve employee morale.
Analyzed equipment breakdowns using various troubleshooting methods.
Prepared and managed work schedules, vacation and sick time accurately on Weekly basis.
Worked with management team to implement proper division of responsibilities.
Repaired Locate equipment to keep jobs moving smoothly, informing equipment department of major machinery failures.
Interviewed, hired and trained new employees for Locate Technician positions.
Tracked and prepared daily reports of sales goals for Production to management.
Maintained compliance with company policies, objectives and communication goals.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Supported Manager to enforce Safety regulations, laws and established policies throughout operational stages.
Provided coaching and counseling to 10 or more employees to encourage professional growth as well as meet short- and long-term goals.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maintained excellent attendance record, consistently arriving to work on time.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved Locate problems, improved operations and provided exceptional client support.
Increased customer satisfaction by resolving Locating issues.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for Safety meetings.
09/2012 to 06/2020Private Locator Self | City, STATE,
Worked with customers to understand needs and provide better service.
Travelled to customer locations in a
Timely manner.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved problems, improved operations and provided exceptional client support.
Education
Expected in 05/1998High School Education | Mize Attendance Center , Mississippi , GPA:
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