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Locate Technician Resume Example

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LOCATE TECHNICIAN
Professional Summary

Experienced Supervisor with over 20 years of experience in the locate industry . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Utility Locates
  • Utility line exposing
  • Supervisory expertise
  • Utility policies
  • Knowledge of supervisory concepts
  • Closing tickets
  • Office systems management
  • Troubleshooting technical issues
  • Running reports
  • Verifying documentation
  • Claims investigation and research
  • Leadership communications
  • Technical reports
  • Manpower planning
  • Overseeing employees
  • Coordinating maintenance
  • Troubleshooting Skills
  • Equipment diagnostics
  • Recordkeeping
  • Electronic technology
  • MS Office
  • First Aid/CPR
  • Ability to read blueprints
  • Blueprints and schematics understanding
  • Reading blueprints and drawings
  • Maintenance Procedures
  • Interpreting Maps and Instructions
  • Preventive and Reparative Maintenance
  • Daily Vehicle Inspections
  • Equipment Operation
  • Safety and compliance
  • Construction background
  • Heavy Equipment Operation
  • Effective communication skills
Work History
Locate Technician08/2001 to 09/2005
UtiliQuest – Pearl, MS
  • Observed company safety rules and regulations to minimize workplace accidents and reduce claims.
  • Responded to emergencies and outages that required additional labor and assistance for repairs.
  • Maintained solid safety record with no OSHA-recordable incidents.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled One call ticket load every day to address customer inquiries and concerns.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved Locate problems, improved operations and provided exceptional client support.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Saved company profits by implementing cost-saving initiatives that addressed long-standing problems.
Supervisor08/2005 to 09/2010
UtiliQuest – Pearl, MS
  • Responded to emergencies and outages that required additional labor and assistance for repairs.
  • Maintained solid safety record with no OSHA-recordable incidents.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled One call ticket load Everyday to address customer inquiries and concerns.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Oversaw and optimized work of 10 or more locate technicians performing high-quality work.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Boosted group production 20% by devising and deploying improved routing approach.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Measured team performance and reported metrics to leadership team members.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Prepared and managed work schedules, vacation and sick time accurately on Weekly basis.
  • Worked with management team to implement proper division of responsibilities.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Repaired Locate equipment to keep jobs moving smoothly, informing Equipment department of major machinery failures.
  • Interviewed, hired and trained new employees for Locate Technician positions.
  • Tracked and prepared daily reports of sales goals for Production to management.
  • Maintained compliance with company policies, objectives and communication goals.
  • Performed Yearly evaluations and reviews for 10 or more employees.
  • Supported Locate Technicians to enforce Company regulations, laws and established policies throughout operational stages.
  • Provided coaching and counseling to 10 or more employees to encourage professional growth as well as meet short- and long-term goals.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Set overall vision and provided team leadership.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
Utility Locate Supervisor 08/2010 to 09/2012
USIC Locating Services Inc. – Pearl, MS
  • Oversaw and optimized work of 10 or more locate technicians performing high-quality work.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Boosted group production 20% by devising and deploying improved routing approach.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delegated tasks to others on grooming team.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Prepared and managed work schedules, vacation and sick time accurately on Weekly basis.
  • Worked with management team to implement proper division of responsibilities.
  • Repaired Locate equipment to keep jobs moving smoothly, informing equipment department of major machinery failures.
  • Interviewed, hired and trained new employees for Locate Technician positions.
  • Tracked and prepared daily reports of sales goals for Production to management.
  • Maintained compliance with company policies, objectives and communication goals.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Supported Manager to enforce Safety regulations, laws and established policies throughout operational stages.
  • Provided coaching and counseling to 10 or more employees to encourage professional growth as well as meet short- and long-term goals.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved Locate problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving Locating issues.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for Safety meetings.
Private Locator 09/2012 to 06/2020
Self – Jackson, MS
  • Worked with customers to understand needs and provide better service.
  • Travelled to customer locations in a
  • Timely manner.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional client support.
Education
High School Education 05/1998Mize Attendance Center - Mississippi
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Resume Overview

Companies Worked For:

  • UtiliQuest
  • USIC Locating Services Inc.
  • Self

School Attended

  • Mize Attendance Center

Job Titles Held:

  • Locate Technician
  • Supervisor
  • Utility Locate Supervisor
  • Private Locator

Degrees

  • High School Education 05/1998

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