landscaper owner operator resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Astute Business Owner with 10 years of experience in operations management, competitive analysis and financial management. Demonstrated success in customer service, management and landscaping. Talented in capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Skills
Team Oversight
Scheduling
Bidding Processes
Product Branding
Business launch
Relationship building
Staff Management
Profit and Loss
Contract Management
Marketing
Coaching and mentoring
Operations management
Client Service
Business administration
Consulting
Business Development
Human Resource Management
Verbal and written communication
Business planning
Negotiation
Budget development
Financial Management
Budgeting
Work History
01/2013 to 10/2013Landscaper/Owner/OperatorPiedmont Office Realty Trust, Inc. | Minneapolis, MN,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Aligned branding initiatives and sales strategies with client goals.
Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
Maintained up-to-date administrative records to monitor operational conditions.
Developed key operational initiatives to drive and maintain substantial business growth.
Developed improved records management systems for leases and contracts to improve timeliness of renewals.
03/2010 to 12/2012Property ManagerTti, Inc. | Mount Laurel, NJ,
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Distributed and followed up on tenant renewal notices.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Delivered emergency 24-hour on-call service for tenants on building issues.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Maintained sufficient number of units market-ready at all times.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Processed project change requests and performed coverage research to handle repair issues.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained current contract files as prescribed by company contract policies and procedures.
Completed annual rent calculations using housing database software.
Developed, reviewed and submitted property operating and capital budgets.
Prepared specifications, solicited bids and approved subcontracts for building services.
Prepared and submitted PHAS Assessment and other funding applications.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Trained and motivated leasing staff during bi-monthly trainings.
Completed final move-out walk-throughs with tenants to identify any required repairs.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Introduced prospective tenants to types of units available and performed tours of premises.
12/2008 to 01/2010Telemarketing Sales RepresentativeLiberty Rewards | City, STATE,
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Performed cold calling and outreach to build sales pipeline.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Answered calls, took messages and transferred calls to appropriate individuals.
Troubleshot any issues and escalated issues to proper department.
Made average of 75 outbound and inbound calls per day.
Skilled at client management software and computer dialing.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Displayed excellent sales skills and understanding of such skills.
Answered questions with knowledgeable responses.
Overcame objections using friendly, persuasive strategies.
Escalated concerns or problem calls to management staff.
Answered inbound telephone calls from interested customers.
Provided information about available products and services including membership details and purchase advantages.
Opened new accounts and documented personal, demographic and payment information in system.
Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Education
Expected in 06/2011 to to | Business Administration And ManagementSullivan University, Louisville, KYGPA:
Expected in 06/2005 to to Associate of Arts | Culinary Arts And Commercial Foods, FL, GPA:
Expected in 05/2002 to to High School Diploma | Jefferson High School, Tampa, FL, GPA:
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