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it implementation conversion specialist resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Qualified Project Lead with talents in client management and communications. Effectively manages multiple, concurrent projects. Seeking an opportunity with a fast-growing company.

Talented professional with 12 years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements.

Dedicated Project Lead with a deep dedication to exceeding client expectations. Friendly and amicable with a commitment to effectively managing work quality, key milestones, and deliverables.

Skills
  • Client communications
  • Employee coaching
  • Project coordination
  • Multi-tasking skills
  • Leadership skills
  • Efficient work breakdown structure
  • Project scheduling
  • Organization
  • Analytical
  • Project planning
  • Computer skills
  • Reliable and trustworthy
  • People skills
  • Managing unexpected obstacles
Education and Training
A2Z CONSULTING FZE Dubai, Expected in 08/2019 PCIDSS Implementation Course : PCIDSS Implementation Course - GPA :
Lloyds Register Group Limited London, UK, Expected in 07/2019 Information Security Management Systems Auditor : ISO 27001:2013 Information Sec. Man. Sys - GPA :
National Banking College Accra, Expected in 04/2019 ITIL: Service Operations (Intermediate) : ITIL: Service Operations (Intermediate) - GPA :
Oracle Financial Services Bangalore, India, Expected in 12/2016 Training On Oracle FCUBS : Training On Oracle FCUBS V12.0.2 - GPA :
EUROMONEY LEARNING SOLUTION London, UK, Expected in 09/2016 Certificate in Back Office Management : Back Office Management - GPA :
Service Quality Institute 9201 East Bloomington Freeway Minneapolis, MN 5542, Expected in 03/2016 Customer Service Strategic Training : Customer Service Strategic Training - GPA :
National Banking College Accra, Expected in 08/2014 Project Management Professional : PMP Exam Prep - GPA :
UNIVERSITY oF GHANA Accra, Expected in 05/2012 MBA : Project Management - GPA :
Kwame Nkrumah University of Science And Technology Kumasi, Ghana, Expected in 05/2007 Bachelor of Arts : Integrated Rural Art And Industry - GPA :
Experience
Link Solutions, Inc - IT Implementation Conversion Specialist
Rock Island, IL, 12/2021 - Current
  • Examine data files, processes, forms, reports and operational needs of customers and completes data mapping and transaction workflow documents as the basis of the conversion to FIS system. Validate the accuracy of all data and transactions. Determine customer specific processing parameters and complete FIS system set up for client use. Train clients on the use of FIS systems and provides support during conversion.
  • Develop understanding of and define client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs.
  • Completes product workflow documents summarizing all processing requirements and determine key challenges in converting client to FIS systems through data analysis, product mapping and interviews, gather forms and data files from client and assesse requirements for software utilization and discuss any software customization requirements with programming team.
  • Create data maps and transaction workflow documents showing exactly how every field of information will be converted. The data mapping forms the technical specification for the conversion and, in some cases, may generate code. Share data maps with programmers, clients, and others as appropriate to ensure successful conversion. Refine mapping through iterative validation.
  • As part of the conversion process, test customized software against client specific needs, shares with client reports and application specific data that reflects how conversion data will be processed. Review conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements. Obtain formal client acceptance of results.
  • Examine client’s processes, forms and reports, determine operational needs, and documents what the software will do and all related processes, forms, reports, etc. to be used after conversion is complete.
  • Develop new procedures with client to ensure FIS software is used appropriately.
  • Carefully Examine data and reports to make sure conversion is proceeding correctly, run test scripts with various data to see how new or customized transactions process through the software and verifies and validate accuracy of data through the generation of a variety of reports. Validation includes completion of prior system to FIS balancing.
  • Coordinate and conduct readiness review. This includes directing the client in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports. The readiness review process ensures the customer training and procedures, the system, and the conversion data are correct and ready for actual conversion.
  • Customize FIS software through the use of authoring tools to meet individual client needs – modifies screens and data fields, create new forms, screens, product sets, tables, et al.
  • Provide expertise to answer questions and guide the client in the use of the system.
  • Conduct train the trainer sessions to instruct and train internal client (employees) or external client on changes, new systems, or new procedures.
  • Act as an on-site resource during conversion and answer questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion.
  • Review the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors) with the client and obtains client sign-off.
  • Coordinate and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes, and balancing adjustments.

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GCB Bank, Head Office - Project Lead
City, STATE, 01/2018 - Current
  • Coordinated with business team to understand project needs and provide needed support to meet targets.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Spearheaded project meetings with team members to discuss ongoing, planned and recently completed projects.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Scheduled team meetings and collaborated with other team members.
  • Set forth contingency plans and monitored progress and risks of various projects.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Coordinated work of project personnel, including assigning work and monitoring performance.
  • Allocated resources related to staff, materials and budgetary allowances.
  • Team lead of an operational support team that put structures in place to enable the effective functioning of two recently outdoored branches to add to the existing 158 branches.
  • Team member of a project that managed the development of products and services, and undertook corrective action to enhance the efficiency that secured over Ghs4 million in deposits for the bank within a month.
GCB Bank, Head Office - Branch Monitoring and Control Specialist
City, STATE, 08/2015 - 08/2015
  • Engage branches to enable them follow operational policy guidelines regarding KYC and Regulatory requirements in the bank.
  • Track any instance of violation of operational risk controls by branches, particularly regarding specially designated accounts/GLs/Business Policy.
  • Track branch account movement reports on a daily basis to ensure there are no material misrepresentations in any GL line.
  • Capture full complement of banks data and instructing branches to implement continuous customer information update.
  • Collaborating with branches in the continuous implementation of customer segmentation and account tagging activities.
  • Querying the database periodically to track Cash, Loans, TDs, CASA, Payment Orders and GCB express for all branches and instruct and assist branches to ensure rectification of imbalances.
  • Logging, tracking and maintaining statuses of all issues until full resolution.
GCB Bank Ltd, Assin Foso Branch - Banking Officer
City, STATE, 03/2009 - 08/2015
  • Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
  • Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
  • Evaluated member's creditworthiness for new services.
  • Determined whether members were eligible for new services.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Maintained confidentiality of banking records and client information to avoid possible data breaches.
  • Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Precious Metals Refinery - Production Assistant and Refinery Chemist
City, STATE, 06/2008 - 03/2009
  • Examined final products for conformance with quality and design standards.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Managed areas of manufacturing, safety, inventory control and process implementation.
  • Identified and set aside equipment in need of maintenance or repair.
  • Ensured that all Precious Metals (Gold, Silver, Platinum, etc.) are refined to International Standard. Gold is refined to the international standard purity of 99.99%. Silver is refined to the international standard purity of 99.95%. Researching and developing ways of improving the current refining process.
  • Ensured the Security and Proper handling of all Precious Metals outside the safe and are processed according to Standard Procedure.

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Resume Overview

School Attended

  • A2Z CONSULTING FZE
  • Lloyds Register Group Limited
  • National Banking College
  • Oracle Financial Services
  • EUROMONEY LEARNING SOLUTION
  • Service Quality Institute
  • National Banking College
  • UNIVERSITY oF GHANA
  • Kwame Nkrumah University of Science And Technology

Job Titles Held:

  • IT Implementation Conversion Specialist
  • Project Lead
  • Branch Monitoring and Control Specialist
  • Banking Officer
  • Production Assistant and Refinery Chemist

Degrees

  • PCIDSS Implementation Course
  • Information Security Management Systems Auditor
  • ITIL: Service Operations (Intermediate)
  • Training On Oracle FCUBS
  • Certificate in Back Office Management
  • Customer Service Strategic Training
  • Project Management Professional
  • MBA
  • Bachelor of Arts

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