Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Quality-driven, Excellent technical knowledge and presentation skills.

  • Continuous improvement processes
  • Technical specifications
  • Production oversight
  • Workforce training
  • Health and safety compliance
  • Planned equipment constraints
  • Maintenance planning
  • Purchasing ability
  • Quality assurance standards
  • Inventory coordination
  • Training coordination
  • Experienced in production scheduling
  • Customer-centric
  • Dedication to product quality
  • Quality assurance controls
  • Performance evaluation
  • Process improvements
  • Network configuration
  • Technical support
  • Analytics and problem resolution
  • Testing and deployment
  • Windows operating systems
  • Excellent problem solving skills
  • Strong collaborative skills
  • Usage scenarios
  • Testing
  • Technical help desk experience
  • Customer needs assessment
  • Proficiency in TCP/IP protocols
09/2019 to 02/2020
Infrastructure Technician Black Box Network Services Manhattan, NY,
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Installed, set up and repaired devices and system components.
04/2018 to 11/2019
Maintenance Technician Sage Hospitality Resources, Llp Washington, DC,
  • Removed snow from ground during winter months to maintain clear and safe walkways and streets.
  • Contributed to operational quality and efficiency via instrumental calibration, application of quality controls and implementation of maintenance functions.
  • Monitored building security and safety by locking doors after operating hours and checking electrical appliances to prevent safety hazards.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Operated hand and power tools to complete repairs.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Performed simple carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
  • Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.
  • Responds to emergency cleaning requests hourly.
  • Used brushes, rollers, spray equipment and paint to paint variety of interior and exterior surfaces.
  • Maintained facility grounds by removing litter, mowing, trimming and treating grass areas.
  • Placed trash, yard clippings and other types of debris in proper receptacles to keep grounds neat and manicured.
  • Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
  • Calibrated devices to optimize performance and maintain longevity of equipment.
  • Removed snow from sidewalks using shovels and snow removal equipment and placed rock salt to prevent falls.
  • Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
  • Secured all doors and windows after hours to prevent theft and trespassers.
  • Performed routine inspection and maintenance of equipment.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Mowed and trimmed lawns, using mowers and hand-powered trimmers, cleared debris from the grounds.
04/2019 to 09/2019
Sales Associate Lifted Trucks Glendale, AZ,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped average of 20 customers per day by responding to inquiries and locating products.
  • Offered product and service consultations and employed upselling techniques.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended optimal merchandise based on customer needs and desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
12/2011 to 09/2016
Production Manager Adient Athens, TN,
  • Established and adjusted work procedures to meet production schedules.
  • Managed all areas of manufacturing, safety, inventory control and process implementation.
  • Oversaw continuous improvement initiatives to drive gains in quality, flow and output.
  • Improved efficiency and productivity by eliminating waste and production constraints.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Coached employees in developing and achieving individual performance goals.
  • Forecasted staffing needs and production volume and produced and prepared daily operations reports.
  • Assessed and trained personnel for promotion to cross-functional operations.
  • Established and maintained clear production procedures, job roles and quality assurance guidelines.
  • Conducted performance reviews to identify and rectify areas for improvement.
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
  • Reviewed production orders to determine types, quantities, variations, specifications and proposed material resources to complete assignments.
  • Monitored staff activities to meet compliance, productivity and revenue goals.
  • Participated in production design activities through collaborative or sole delivery of specific components, spanning quote and contract proposals, technical requirements, financial planning, scheduling management and staffing oversight.
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
  • Supervised production schedules, production quality and on-time delivery.
  • Contributed to all production design activities through delivery of specific components, spanning quote and contract proposals, technical requirements, financial planning, scheduling and staffing.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Mastered intricacies of process flow within each department.
  • Managed materials to meet production goals and specific customer demands.
  • Contributed to new plant startup and implementation of processes for manufacturing, shipping and receiving and inventory management.
  • Prioritized and prepared production schedules and communicated production goals to team members.
  • Diligently maintained safety and quality standards.
  • Trained, developed and counseled employees to develop high performing team.
  • Operated production equipment throughout manufacturing process to back-fill processes.
  • Led regular stand-up meetings, Scrums and continuous improvement projects with measurable goals.
  • Maintained and enforced safe and clean working environment at all times.
  • Planned and delegated work to meet planned project and production goals.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Discussed product value and vision with team members while encouraging new ideas and suggestions.
  • Developed and maintained clear communication channels with plant personnel.
  • Evaluated current production processes and made forward-thinking adjustments to improve output.
  • Led production processes, including machine and plant activities and human resource management to achieve positive results.
  • Completed key projects on time, on budget and with high level of accuracy.
  • Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean.
  • Developed measures to improve production methods, equipment performance and quality.
  • Produced daily operations report, including forecasting staffing needs and production volume, to support cost-reduction and service improvement initiatives.
  • Reviewed projected materials needs and planned purchasing and acquisition to meet production targets.
  • Monitored purchase orders and scheduled manufacturing to ensure on-time delivery.
  • Lead professional development programs for assembly and operator staff.
  • Inspected finished products for quality and adherence to customer specifications.
  • Coordinated and developed new product design in collaboration with engineering staff.
  • Conducted frequent quality and compliance reviews of production work.
  • Liaised between senior plant management and line-level supervision to maintain open communications.
  • Articulated growth objectives and operating plans.
  • Reviewed key performance indicators daily and made necessary adjustments to increase production.
  • Aligned operational boundaries between processes and production demands.
  • Achieved maximum performance across safety, maintenance, and production metrics.
  • Coordinated position requirements, schedules and production team processes.
  • Coordinated closely with quality control regarding products awaiting dispositions.
Education and Training
Expected in
High School Diploma:
University of Arkansas At Fort Smith - Fort Smith, AR,

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School Attended

  • University of Arkansas At Fort Smith

Job Titles Held:

  • Infrastructure Technician
  • Maintenance Technician
  • Sales Associate
  • Production Manager


  • High School Diploma

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