Customer Service and Implementation Training Professional, with solid strength in verbal communication, telephone etiquette and documentation skills. Team player with strong skills in problem resolution. Proficient in leveraging computer and communication skills to promote sales and retain clientele.
Skills
Customer assistance and support
Multi-line telephone and email etiquette
Reporting and documentation
Complex issue resolution
Onsite and remote Implementation, configuration, and training
Technical Troubleshooting
Sales Support
Account and Contract Maintenance
Experience
06/2005 to 03/2021
Implementation Specialist /TrainerStella-Jones Inc. – Eloy, AZ,
Managed installation and configurations of software and data collecting hardware for clients.
Provided support by phone calls and email daily, solving problems and ensuring customer care.
Created client rapport to grow profitability and trust.
Educated clients by explaining all technology issues in terminology that was simple to understand.
Trouble shooting hardware components on networks, including firewalls, routers and data collecting devices.
Updated and reconfigured existing and new computers with current software and operating systems.
Developed training materials, and scheduled personal meetings for customer training and support.
Assisted online users via remote support, web conference.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Kept customers informed about issue resolution progress, and provided updated estimated times of resolution on ongoing basis.
Maintained knowledge of current promotions.
Provided support for sales team explaining unique product features with demonstrations resulting over a 90% success rate in sale closing.
Drove sales of company products and maintenance services, by using strategic and organized approach.
2002 to 2005
LaborerServi-Tech Laboratories – City, STATE,
Identified project issues.
Assisted maintenance department with building and grounds.
Supported soil and grain sample work moving and organizing materials.
Met productivity requirements.
Received and completed in-house training completing skilled job tasks for grinding, packing, marking and organizing samples.
Loaded and unloaded daily soil shipments in dryer ovens.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
2001 to 2002
Food Prep / Fryer Cook / CashierRunza – City, STATE,
Prepped vegetables and ingredients by washing, chopping and dicing.
Rotated stock items and ingredients to maintain efficiency and freshness.
Made all meals in accordance with company standards and requirements.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Cooked food following specific measurements and recipes.
Executed proper techniques when preparing menu item ingredients.
Operated grills and deep fryer to prepare vegetables, meats and appetizers.
Kept stations stocked and ready for use to maximize productivity.
1998 to 2001
Data Entry / Laboratory AssistantHays Medical Center – City, STATE,
Entered patient medical and laboratory data into Hospital database.
Compiled and documented statistical information for lab reports.
Adhered to strict data confidentiality policies to prevent information leakage.
Processed hematology and chemistry samples daily.
Cultivated, isolated and identified microorganisms in biological samples to assist in diagnostic efforts.
Recorded control values from technical instruments to maintain reliability and validity of test results.
Followed laboratory guidelines for handling biological specimens.
Completed in-house on the job training for assigned duties.
Education and Training
Expected in 02/2021
Certified: Animal Care And First-Aid National Association Of Professional Pet Sitters - Online, GPA:
Expected in 06/2014
Certificate of Completion: Stock Market Technitrader - Online, GPA:
Expected in 1995
N.D. (Doctor of Naturopathy): Naturopathy Clayton College Of Natural Healing - Online, GPA:
Expected in
High School Diploma: Alameda High School - Lakewood, CO, GPA:
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