Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
A skilled communication and human resources professional; capable of establishing and maintaining rapport with diverse groups and levels within an organization, an organized self-starter, a team player, detail oriented, prioritizes effectively to accomplish multiple tasks
  • Oracle PeopleSoft 9.1 Human Capital Management (HCM) software Implementation
  • Plateau/SuccessFactors Learning Management System software implementation
  • Media Planning
  • Proofreading and copywriting
  • Research
  • Health Compliance solution Implementation
  • Personnel records maintenance
  • New hire orientation
  • Exceptional interpersonal skills
  • Training and development
  • Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Project, and Outlook, Considerable experience with SharePoint Basic skills in Adobe Photoshop, InDesign, and Illustrator
Implementation Specialist II, 04/2015 - 11/2015
Experian Sandy Springs, GA,
  • Built relationships with clients remotely to implement a software platform to ensure compliance with the Affordable Care Act
  • Reviewed the overall implementation process with clients
  • Gathered preferences from the clients in order to configure the health compliance tool to the clients' needs
  • Determined how the clients used Human Resources, Payroll, Leave of Absence and Benefits platforms for importing data whether internal ADP products or third party.
  • Completed internal processes to ensure data was imported and integrated into the Health Compliance solution
  • Held weekly calls to discuss the project plan, details and status until go live and transition to the service team
  • Attended training to receive Certified Healthcare Reform Specialist Certification.
Media Planner and Ad Sales (Remote Position), 09/2014 - 04/2015
Brainstorm Inc American Fork, UT,
  • Created Media Plans including TV, Radio, Digital and non-traditional media for Tennessee Homeland Security client's "Meth Destroys" Campaign
  • Worked with stations and reps state-wide to negotiate costs and place media
  • Gathered and reviewed campaign results to present to client
  • Contacted current and prospective advertisers to sell ads for Wildlife Guides for Tennessee Wildlife Resources Agency client
  • Placed insertion orders for the ads

    Learning and Development Representative, 01/2012 - 03/2014
    Brainstorm Inc American Fork, UT,
    • Developed training strategy and plan for an Oracle PeopleSoft Human Resource Information System/HCM and Plateau Learning Management System implementation project team
    • Coordinated with project team, managers and vendors for course planning and strategy
    • Worked with IT to prepare training rooms for setup
    • Managed Oracle and Red Hat instructors' needs prior to and during the on-site training Maintained project team training records and entered into the Learning Management System
    • Created the TVA-wide end-user training strategy, planning, development with Oracle User Productivity Kit
    • Worked with training developers, the change management team, and subject matter experts to identify needs and develop online and instructor-led training
    • Created training for the TVA-wide employee and manager audiences and also for the following functional areas: Core HR, Benefits, Compensation, Payroll, Talent Management, Self Service and Help Desk
    • Reviewed, revised, and assembled training materials for instructor-led courses
    • Delivered training and evaluated results for the project
    • Supported the TVA-wide organizational change management and communication strategies, planning, and execution for the project including the following: Wrote and proofread TVA-wide articles and communications distributed via email, supported and conducted briefings and site visits given to employees and retirees on the new system, managed Change Champion Networks of 50-100 employees selected to be the local Go-Live support and advocate adoption of the new system, partnered with SharePoint specialist to develop strategy, content, and placement for TVA-wide project SharePoint website and maintained internal project team SharePoint site, maintained project support email account and yammer discussion board to answer employee questions or concerns, coordinated materials and technology preparation for stakeholder and project team meetings, responsible for several onboarding activities for new project team members
    Intern, 08/2011 - 01/2012
    Essence Global Atlanta, GA,
    • Contributed to the project's RFP creation for the systems integrator (SI).
    • Assisted in the project procurement of the SI.
    • Supported the SI contract negotiation and development for the project.
    • Corresponded with vendors to send purchase orders and acquire invoices for non-project contracts.
    Intern, 04/2011 - 07/2011
    Child And Family Tennessee City, STATE,
    • Conducted an I-9 Audit for all active employees
    • Created and analyzed a benefits survey for employees
    • Identified employee training needs, updated records, and assisted in training preparation
    • Attended interviews Ensured employee credentials and licensing were valid.
    Assistant Media Planner , 08/2007 - 11/2010
    JWT Team Detroit RetailFirst City, STATE,
    • Ford, Lincoln, and Mercury regional dealer clients
    • Developed media plans, including radio, TV, outdoor, and internet using Mediatools and Donovan systems
    • Generated buy authorizations for buyers outlining directions for media placement
    • Utilized Scarborough and other data to research consumers' habits to create plans
    • Evaluated and negotiated high value sponsorship opportunities for clients
    • Created Power Point presentations
    • Attended client meetings and met with media representatives
    • Verified spending and submitted weekly client media spending reports.
    Advertising and Marketing Intern, 05/2006 - 06/2007
    The Bingham Group City, STATE,
    • Maintained client contact lists, job list, and client files
    • Wrote and proofread press releases and creative copy with great attention to detail
    • Directly worked with clients to determine needs
    • Cold called potential clients for services and magazine subscriptions
    • Researched clients and competitors
    • Participated in event planning and set up for client events
    Master of Science: Human Resource Management, Expected in Dec 2011
    The University of Tennessee - Knoxville, TN
    GPA: Joseph Paul Goddard Scholarship recipient 2011 *George A Wagoner Scholarship recipient 2011

    Human Resource Management

    *Joseph Paul Goddard Scholarship recipient 2011

    *George A Wagoner Scholarship recipient 2011

    Bachelor of Science: Communication , Expected in Aug 2007
    The University of Tennessee - Knoxville, TN

    Advertising Major, Business Administration Minor


    Half Marathon runner, Junior League member, Licensed NC Real Estate Broker


    Member of Society for Human Resource Management, Jan 2011-present Member of Atlanta Ad Club, 2009-2010, Delta Gamma Sorority 2002-2006

    Additional Information
    • Junior League
    • NC Real Estate Broker
    • Completed Oracle User Productivity Kit Content Developer Rel 11
    • Attended 2011 Society for Human Resource Management National Conference in Las Vegas, NV

    Organizational Change Management, Training, Implementation, Project Management, Communication, Human Resources, HR, Go-Live, Adobe Photoshop, Attention to detail, Benefits, Contracts, Contract negotiation, Establishing and maintaining client relationships, Presentation delivery, Email, Employee training, Event Planning, Process planning and design, Help Desk, Instructor-Led Training, Online Training, Media placement, Media plans, Meetings, Microsoft Office Suite: Excel, Outlook, PowerPoint, Project, SharePoint, Word, Networks, Oracle, Payroll, PeopleSoft 9.1, SuccessFactors, presentations, press releases, procurement, Radio, research, RFP, strategy, TV, radio, internet, non-traditional media placement, training materials, articles, Photoshop, Illustrator, InDesign

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    School Attended

    • The University of Tennessee
    • The University of Tennessee

    Job Titles Held:

    • Implementation Specialist II
    • Media Planner and Ad Sales (Remote Position)
    • Learning and Development Representative
    • Intern
    • Intern
    • Assistant Media Planner
    • Advertising and Marketing Intern


    • Master of Science
    • Bachelor of Science

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