implementation operations manager resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities. Seasoned Operations Manager dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue.

  • Management information systems
  • Performance evaluations
  • Advanced training in oracle WMS
  • Fluent in English and Spanish
  • Risk management
  • Superb time management skills
  • Project management
  • Unsurpassed work ethic
  • Employee relations
  • Dependable
  • Detail-oriented
  • Purchasing and procurement
  • Cost reduction strategies
  • Organized
  • Process improvement
  • Logistics management
  • Contract negotiation
  • Project planning and development
  • Results-oriented
  • Budgeting and forecasting
  • Project Management
  • Customer service
  • Staff management
  • Complex problems analysis
  • Business operations
  • Business planning
  • Raw materials, packaging and production
  • P&L management
  • Distribution center management
  • Project development and life cycle
Work History
08/2021 to Current Regional Operations Manager City Of Boston, Ma | Boston, MA,
  • Developed processes to save on costs and prevent losses.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Traveled to over five locations per week to manage each facility and perform reviews of individual Supervisors and employees.
  • Suggested corrective services to handle customer complaints.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Trained new employees on proper protocols and customer service standards.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
06/2018 to 08/2019 Implementation/ Operations Manager Waste Industries | Clarksville, TN,
  • Led, designed and implemented training programs and initiatives which contributed to a 40 percent increase in productivity.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Trained new staff on quality control procedures.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Identified process improvements in the day-to-day functioning of the department.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Continually maintained and improved the company's reputation and positive image in the markets served.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Met and exceeded operational, financial and production goals through aligning strategies and tactical initiatives to local market strategies.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
  • Managed company operations, including staff hiring, training, development, scheduling and supervision.
  • Planned, organized and directed distribution operations to ensure optimal return on investment for the company.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Managed daily operations, including sales, purchasing, scheduling, and P&L.
  • Maintained up-to-date on business operations as well as positive and negative impacts.
  • Drove client retention and relationships by expanding and improving operational techniques.
09/2016 to 06/2018 Operations Manager Laz Parking | Anaheim, CA,
  • Reduced average contract expenses by 30% through aggressive negotiations with vendors.
  • Reduced employee turnover by 42% through Employee incentive program.
  • Supervised a team of 25 area managers and 150 associates.
  • Directed the work of 15 independent contractors.
  • Reduced overtime by 30% by coaching and implementing the right person for the right job.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Incorporated suggested changes to layouts and promotions to drive sales.
  • Delivered customized and effective solutions to clients that met unique demands.
  • Negotiated and finalized contracts with new and existing customers.
  • Maximized category turnover through proactive management strategies.
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Collaborated with President of the company to develop scopes and implement project plans.
  • Increased profits by 60% in one year through restructure of business line.
  • Initiated roll out of new enterprise software solution for sales reporting.
  • Set project timeliness and kept teams on task to complete milestones according to schedule.
  • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
  • Developed and rolled out new policies.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Monitored the market to capitalize on the latest trends.
  • Generated and developed leads to acquire new clients.
  • Maintained project quality with a hands-on management style
06/2014 to 08/2016 Operations Supervisor Back Country Store | West Valley City, UT,
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Motivated and trained employees to maximize team productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Monitored supply chain and managed all logistics functions for company.
  • Maintained project quality with a hands-on management style.
  • Set project timeliness and kept teams on task to complete milestones according to schedule.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Cultivated and strengthened lasting client relationships.
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
09/2006 to 05/2014 Merchandise Processor Best Buy | City, STATE,
  • Picked up incoming stock and delivered materials to designated locations.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Coordinated quarterly business reviews alongside senior management.
  • Led cross-department initiatives to develop and pursue cost reduction programs.
  • Reported carrier-performance metrics and monthly costs reports to executive team.
  • Supervised material flow, storage and global order fulfillment.
  • Maintained accurate stock records and schedules.
  • Conducted monthly inventories of materials on the work floor.
  • Picked products for specific routes according to pick sheets.
  • Divided cargo received by account Number and intended location.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Tracked time spent on assignments each day for productivity reporting.
Expected in 2005 Associate of Arts | Business College of the Sequoias, Visalia, CA GPA:
  • Inland Star Distribution
  • Collaborated with team of 10 in the development of Snack Nation implementation at Inland Star Distribution.
  • Increased sales 23% over 4 months from $897,000.00 to 1,108,692.00
  • Decreased overhead costs by 15% for total implementation budget
  • Acquired 2 additional accounts by using my implementation metrics
  • SunnySide Packing
  • Successfully created and Launched SunnySide Consolidation January 2017
  • Generated over $219,000 in revenue in first quarter
  • Increased Revenue by 13% by using strategic Marketing plans
  • Co Created Sunnyside Farms, a non profit organization that introduced elementary schools to the importance of farming in the valley

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Resume Overview

School Attended

  • College of the Sequoias

Job Titles Held:

  • Regional Operations Manager
  • Implementation/ Operations Manager
  • Operations Manager
  • Operations Supervisor
  • Merchandise Processor


  • Associate of Arts

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