Experienced Implementation Manager with 10+ years of experience in implementing Audit and Risk Management cloud solutions for commercial banking and other FTSE 100 companies.
Consistently achieve over 4.5/5 satisfaction rate from 100% of my clients. Selected as a key presenter at the annual TeamMate User Forum for 6 consecutive years.
Lead an implementation project to identify process gaps for 33 ministries under the Treasury Board Secretariat, implemented changes to standardize process cross all ministries. As the result of it, the client experienced 20% performance increase.
Resolved Intercontinental Exchange's business challenges by implementing Combine Assurance framework in a cloud- based platform, as the results of it, productivity increase by 25%.
35% augmentation in productivity accomplished as the lead implementation consultant in the 6-month project to roll out the Combined Assurance software for the Umpqua Bank by recommending configuration improvements and best practices for using audit software.
Received the Wolters Kluwer Values Award in 2017 for displaying the four key values of the organization.
Proven creative problem-solving skills and solid judgment.
Strong and demonstrated collaboration, facilitation and conflict management skills.
Ability to communicate effectively with clients and internal partners through verbal and written.
Active listening skills to truly understand clients' needs, focus on improve processes and client's satisfactions.
Strong interpersonal and partnership skills to build long-term relationships with customers and internal stakeholders.
Proven capability to lead teams as well as working independently to achieve objectives in a fast paced client facing environment.
Teaching Online: Synchronous Classes
Assoctiation of Chartered Certified Accounts
Wolters Kluwer Values Award
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