Implementation Consulting Manager Resume Example
Experienced Implementation Manager with 10+ years of experience in implementing Audit and Risk Management cloud solutions for commercial banking and other FTSE 100 companies.
Consistently achieve over 4.5/5 satisfaction rate from 100% of my clients. Selected as a key presenter at the annual TeamMate User Forum for 6 consecutive years.
Lead an implementation project to identify process gaps for 33 ministries under the Treasury Board Secretariat, implemented changes to standardize process cross all ministries. As the result of it, the client experienced 20% performance increase.
Resolved Intercontinental Exchange's business challenges by implementing Combine Assurance framework in a cloud- based platform, as the results of it, productivity increase by 25%.
35% augmentation in productivity accomplished as the lead implementation consultant in the 6-month project to roll out the Combined Assurance software for the Umpqua Bank by recommending configuration improvements and best practices for using audit software.
Received the Wolters Kluwer Values Award in 2017 for displaying the four key values of the organization.
Proven creative problem-solving skills and solid judgment.
Strong and demonstrated collaboration, facilitation and conflict management skills.
Ability to communicate effectively with clients and internal partners through verbal and written.
Active listening skills to truly understand clients' needs, focus on improve processes and client's satisfactions.
Strong interpersonal and partnership skills to build long-term relationships with customers and internal stakeholders.
Proven capability to lead teams as well as working independently to achieve objectives in a fast paced client facing environment.
- Partner with Sale to scope clients' requirements and draft Service Level Agreements (SLA)
- Translate clients' business requirements into technical specifications for IT Professional Services
- Facilitate virtual Planning Meeting with clients by using WebEx or other virtual meeting tools to refine project plan and determine implementation methodologies
- Lead onsite or virtual kick-off meeting to set expectations by establishing clear timelines, deliverable and milestones for both parties
- Instruction to consultants on configuring systems and customizing training requirements
- Present configured systems to executives in wrap-up stage
- Own client experience across on-boarding function until project go-live to bolster client satisfaction
- Proactively provide user feedback and enhancement requests to Application Development team to embrace change and improve client experience
- Partner with Quality Assurance and Production Support services throughout project life cycles
- Lead weekly status update meetings to ensure outstanding action items are escalated and resolved in timely manner, and deliverable are met and milestones are signed-off on time
- Oversaw complex implementation of TeamMate Audit Management and Retain ERP solutions
- Evaluated existing systems and processes
- Collaborated with sales and client services to meet client needs throughout full lifecycle
- Ensured deliverable were met on time and held owners accountable
- Responsible for client experience across on-boarding function
- Took ownership of internal and external communication and status updates
- Forged and maintained enduring relationships with clients
- Delivered onsite and virtual WebEx training sessions
- Partner with Product Management, Quality Assurance and Production Support services throughout project life cycles
- Oversaw complex implementation of Pentana AM and CRM software packages
- Gathered business and technical requirements and reviewed technical design
- Collaborated with sales marketing and client services to meet client needs throughout full lifecycle
- Provided efficient solutions that will positively impact client experience
- Forged and maintained enduring relationships with clients
- Delivered live and web-based training sessions
- Bank of China Hong Kong Tested design and function of financial controls, reviewed financial statements, created new audit programs, made recommendations to existing policies, mitigate controls gaps and risks
University of Hertfordshire
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Collaborative Leadership
Teaching Online: Synchronous Classes
Assoctiation of Chartered Certified Accounts
Wolters Kluwer Values Award
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Resume Overview
School Attended
- University of Hertfordshire
Job Titles Held:
- Implementation Consulting Manager
- Senior Implementation Consultant
- Implementation Consultant
- Internal Auditor
Degrees
- Bachelor of Science : Mathematics and Statistics
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