Experienced software implementation project manager, integration specialist, and trainer. Knowledgeable in each phase of SaaS implementation including business requirements gathering, system analysis, and design, data QA and conversion, user acceptance testing, data validation, and end-user training & support. Administer consulting, technical and installation services to specific Yardi customers with the objective of conducting industry operations and accounting processes with respect to the company's EHR platform. Closely collaborate with customer leadership to; properly outline project deployment, develop custom programming, consult business operational practices, and assist client with all technical questions or concerns. Responsible for full-service implementation of primary management software, Voyager, and related ancillary products, CRM solution including planning, gap analysis, resource management, system configuration, training, systems integration testing, go-live and post-go-live support to large multifamily clients transitioning to the Yardi platform.
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