Implementation Consultant Ii Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Microsoft Word, Excel & Outlook, Windows 95 though 10
  • FIDELIO Property Management System, OPERA Property Management System (PMS), OPERA Reservation System (ORS), OPERA Vacation Ownership System (OVOS), OPERA Xchange Interface (OXI), OPERA Back Office, OPERA Electronic Distribution System (OEDS),, WebHotel, Oracle Hospitality Distribution Channel Manager Cloud Service.
  • Crystal Reports
Implementation Consultant II, 01/2012 to Present
Adp Seattle, WA,
  • Responsible for Installation and Customer Service for Oracle Hotel Distribution Services Products namely, and Oracle Hospitality Distribution Channel Manager Cloud Service.
Implementation Consultant I, 01/2008 to 01/2012
Adp Albany, NY,
  • Acted as an advanced technical consultant for OPERA installed hotels.
  • Responsible for Installation and configuration of OPERA Interfaces namely OPERA Xchange Interface, OPERA Back Office, OPERA Electronic Distribution System, OPERA HTNG, OPERA Gaming.
Project Manager, 01/2007 to 01/2008
Rockwell Automation, Inc. Paris, TX,
  • Manage the overall process of OPERA Hardware and software installations including selection of key installation technicians, project planning and post installation follow-ups.
  • Consult with Customers as to their pre-installation needs and product tailoring specifications.
Implementation Specialist, 01/2004 to 01/2007
Lpl Financial Services Harrisburg, PA,
  • Responsible for Installation and Configuration of OPERA Property Management System at Hotel Sites in accordance with the Client's specifications.
  • Opening Team Member for the following Properties that opened with OPERA: Wynn Las Vegas, Wynn Encore Las Vegas, Wynn Macau, Signature at MGM Grand Las Vegas, Beau Rivage Biloxi Mississippi, Vdara Las Vegas, Aria Las Vegas.
  • Responsible for Training / Supporting OPERA end-users at the installed sites.
  • Modify computer database, and related reports and documentation, as required to further prepare and ready the Customer's system for installation.
  • Consult with Customers to determine and review hardware, software, or system functional specifications.
  • Lead in large/complex system installations as required and other field/in-house activities to maintain a high-level of knowledge on assigned products.
  • Stage/prepare Customer equipment for installation.
  • Conduct End-User staff and/or management training to ensure a smooth installation process and minimize post-installation support requirements.
  • Provide "live" support coverage at Customer sites on and after the system "live" date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements.
Reservations Supervisor, 01/2001 to 01/2004
Enchantment Resort Scottsdale, AZ,
  • Responsible for Non-Corporate Group Room Sales.
  • Oversee Rate Loading and Rate Availability.
  • Assist with Rooms Occupancy Forecasting for use with Hotel Staffing.
  • Handle Reservation Agents Scheduling and Payroll.
  • Process Travel Agent Commissions.
  • Handle No-Show Disputes.
Client Information Specialist, 01/2000 to 01/2001
Kimpton Hotels Phoenix, AZ,
  • Spearheaded The Hotel's Guest History Database Upgrade.
  • Re-introduced Database Clean-up procedures.
  • Streamlined the Guest History Database.
Front Desk Agent, 01/1999 to 01/1999
Abm Ann Arbor, MI,
  • Updated the Floor plans and guest room layouts in the hotel's property management system.
  • Aided with Check-in, check-outs and Guest accounting procedures.
Catering Supervisor, 01/1998 to 01/1998
The Somerset Marriott City, STATE,
  • Met with Clients to obtain banquet room requirements.
  • Supervised banquet room setup.
  • Increased Catering Function Space Guest Satisfaction by 10%.
English, Tagalog, Spanish
Education and Training
B.A: International Hospitality and Tourism Management, Expected in 2000
Bournemouth University - Bournemouth, UK
International Hospitality and Tourism Management
Higher Diploma: International Hospitality and Tourism Management, Expected in 2000
International Hotel & Tourism Training Institutes - Neuchatel, Switzerland

International Hospitality and Tourism Management

B.A: European Languages, Expected in 1997
University of the Philippines - Quezon City, Philippines
.net, accounting, Accrual, Hardware, Computer Knowledge, consultant, Cost Analysis, Crystal Report, Crystal Reports, Client, Clients, Customer Service, Database, DELPHI, documentation, English, Floor plans, Forecasting, functional, Leadership, Managing, Management Development, management training, Excel, Office, Outlook, Windows 95, Microsoft Word, Oracle, Payroll, Performance Reviews, project planning, Property Management, Sales, Sales Training, Scheduling, Seminars, Spanish, Staffing, Supervisory, Tagalog, Upgrade
Activities and Honors

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Resume Overview

School Attended
  • Bournemouth University
  • International Hotel & Tourism Training Institutes
  • University of the Philippines
Job Titles Held:
  • Implementation Consultant II
  • Implementation Consultant I
  • Project Manager
  • Implementation Specialist
  • Reservations Supervisor
  • Client Information Specialist
  • Front Desk Agent
  • Catering Supervisor
  • B.A
  • Higher Diploma
  • B.A