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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Self motivated and results driven Implementation Consultant with strong communication, problem solving and reasoning skills. Extensive experience delivering innovative solutions with expertise in the implementation of HR/Benefits, ACA, Talent and Training. 
Work History
06/2015 to Current Implementation Consultant Monday.Com | Houston, TX,
  • Partner with clients to understand their business needs in order to deliver a comprehensive solution.
  • Manage internal and external relationships to ensure all project timelines are met and any obstacles are resolved within a timely manner.
  • Collaborate and maintain project control.
  • Analyze existing systems, requirements and processes in order to recommend and implement the appropriate solution.
  • Provides day-to-day support to client, vendors and internal team members.
  • Train clients on use of implemented system.
  • Apply expertise in specialized areas (HR, Benefits, ACA) to advise clients on the integration of the project into their infrastructure.
  • Undertake special projects as well as clients who have an escalated status.
  • Partners with the Sales team to align client expectations.
  • Participates in hand off to service team once project has been completed.

02/2006 to Current Senior Benefit Service Consultant Clarivate Plc | Charlottesville, VA,
  • Works in a team environment answering inquiries from clients and vendors via phone and email.
  • Performs research and problem resolution using multiple systems, tools and resources.
  • Provides day-to-day support to client and vendor contacts.
  • Resolves cases from participant Solution Center.
  • Initiates and follows through on case management process.
  • Maintains positive client, vendor and internal relationships.
  • Prepares standard reports and sends to clients.
  • Conducts QA of client and carrier files to ensure accuracy.
  • Process online enrollment on behalf of employees.
  • Ensures a successful Annual Enrollment occurs for clients, employees, and vendors.
  • Provides technical support to internal Operations team to reduce length of issue resolution.

04/2004 to 02/2006 Client Service Representative ADP Benefit Services | City, STATE,
  • Responds to benefit questions and resolves issues specific to each client's plan.
  • Documents calls and issues in case management tool.
  • Research and resolve employee and Client issues and discrepancies Obtain information to update carriers for Haste Enrollments, and contact participant when issue has been resolved.
  • Oversee Appeal Process by compiling employee data, documenting spreadsheet, apprising Client of employee issue and providing follow up.

Skills
  • Benefits administration
  • Attention to detail
  • Critical thinking
  • Conflict resolution
  • Strong client relations
  • Creative problem solver
  • Quick learner
  • Project management
Education
Expected in High School Diploma | Taylorsville High School, , GPA:

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Resume Overview

School Attended

  • Taylorsville High School

Job Titles Held:

  • Implementation Consultant
  • Senior Benefit Service Consultant
  • Client Service Representative

Degrees

  • High School Diploma

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