Self motivated and results driven Implementation Consultant with strong
communication, problem solving and
reasoning skills. Extensive
experience delivering innovative solutions with expertise in the implementation
HR/Benefits, ACA, Talent
Attention to detail
Strong client relations
Creative problem solver
ADP Benefit ServicesImplementation Consultant | Salt Lake City, Utah | July 2015 - Current
Partner with clients to understand their business needs in order to deliver a comprehensive solution.
Manage internal and external relationships to ensure all project timelines are met and any obstacles are resolved within a timely manner.
Collaborate and maintain project control.
Analyze existing systems, requirements and processes in order to recommend and implement the appropriate solution.
Provides day-to-day support to client, vendors and internal team members.
Train clients on use of implemented system.
Apply expertise in specialized areas (HR, Benefits, ACA) to advise clients on the integration of the project into their infrastructure.
Undertake special projects as well as clients who have an escalated status.
Partners with the Sales team to align client expectations.
Participates in hand off to service team once project has been completed.
ADP Benefit ServicesSenior Benefit Service Consultant | Salt Lake City, Utah | March 2006 - Current
Works in a team environment answering inquiries from clients and vendors via phone and email.
Performs research and problem resolution using multiple systems, tools and resources.
Provides day-to-day support to client and vendor contacts.
Resolves cases from participant Solution Center.
Initiates and follows through on case management process.
Maintains positive client, vendor and internal relationships.
Prepares standard reports and sends to clients.
Conducts QA of client and carrier files to ensure accuracy.
Process online enrollment on behalf of employees.
Ensures a successful Annual Enrollment occurs for clients, employees, and vendors.
Provides technical support to internal Operations team to reduce length of issue resolution.
ADP Benefit ServicesClient Service Representative | Salt Lake City, Utah | May 2004 - March 2006
Responds to benefit questions and resolves issues specific to each client's plan.
Documents calls and issues in case management tool.
Research and resolve employee and Client issues and discrepancies Obtain information to update carriers for Haste Enrollments, and contact participant when issue has been resolved.
Oversee Appeal Process by compiling employee data, documenting spreadsheet, apprising Client of employee issue and providing follow up.