Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Knowledgeable and experienced HR professional with demonstrated record of accomplishment across 20-year industry background. Focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization and motivational strategies.
Skills
Customer service excellence
Straggly development
Consultation and advisory
Process facilitation
Team leadership
Insurance company knowledgeable
Reference research
Leadership training
Performance evaluation
Training and development
Interviewing
Intake and discharge
Staff training
Experience
Insurance Agent / Financial Advisor, 01/2019 - Current Link Engineering Co. – Plymouth, MI,
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Cultivated professional relations to establish long-term profitable partnerships.
Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
Skillfully and patiently explained coverage options to potential policyholder's, answering any questions or concerns.
Provided quick turnaround time when customers called with questions, usually within 6 hours.
Strategies long-term business objectives by assessing customer feedback for direction on process improvements.
Generated new leads and identified potential clients by using successful direct marketing strategies.
Delivered outstanding customer service and built rapport with clients.
Maintained pleasant and cordial attitude at all times, even when issues arose.
National accounts ,Implementation consultant, ADP Vantage HCM for Time and Labor.
Consulted with clients to deliver a comprehensive time and attendance ADP solution for Vantage HCM.
Analyzed existing systems, interface requirements, business processes
Address client business issues and concerns and recommend appropriate processes and tools to ensure successful implementation and navigation of time and attendance at ADP Vantage HCM Partner with the client for configuration of their time,accruals, leave,mobile solutions and Schedules Engaged with the client for set up of New time clocks to include, biometrics, proximity and number scanning.
Collaborated with implementation team to ensure a proper flow of HR, time and attendance and payroll data between the three modules
Exchanged routine information with members of client project team, including priorities, timeliness, issues as they arose.
OFFICE MANAGER, 10/2014 - 02/2016 Fine Line Graphics – City, STATE,
Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Design and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
Completes operational requirements by scheduling and assigning work orders; following up on work results.
Develop job bids and pricing for clients.
Oversaw office financial management, including AP/AR and payroll administration.
PAYROLL ADMINISTRATOR, 09/2012 - 03/2014 CHOBANI – City, STATE,
Designed, developed and implemented training for the new payroll system, ADP Vantage.
Trained 95% of Managers to use the new ADP Payroll timekeeping system Became the go to person for the 250 plus managers for all of their time keeping and payroll questions.
Partnered with HR Department with ADP Implementation team for analysis and recommendations.
Served as the ADP Vantage expert for Chobani's payroll Department.
Facilitated weekly payroll processing for both Paychex and for ADP Vantage, including administration of wage garnishment's, daily audit,daily personal for Chobani 3000 employees.
Responded to employees payroll questions in a timely manner.
Responded to wage verification's from outside agencies in a timely manner.
Completed a weekly audit of overtime and double entries to ensure compliance.
Audit of new hire direct deposit accounts, W-2 and IT 209 verification and Social Security numbers.
Calculated and applied wage garnishment's.
DIRECTOR OF HUMAN RESOURCES AND COMPLIANCE, 08/2010 - 08/2011 CATHOLIC CHARITIES OF CHENANGO COUNTY – City, STATE,
Oversaw 100% of all human resources responsibilities for the organization including recruitment, interviewing and on-boarding new employees.
Identified and delivered adult education opportunities for more than 100 employees.
Served as liaison for employee relations management.
Identified and delivered adult education opportunities for more than 100 employees.
Designed, developed and delivered training to include blended learning.
Partnered with the business team for ADP- Works implementation.
Handled 100% of all Workman's Compensation and Department of Labor filings for claims; ensured employee rights and benefits.
Expert HIPAA privacy laws, certified CQC- Commission of Quality Care Investigator and ensured OPWDD- Office of Persons with Developmental Disabilities and OMH- Office of Mental health Security and OSHA compliance.
Committee Chair of both the Compliance and Incident Review Committee.
Sorted job applications, vetted candidates and recommended individuals for key positions.
Evaluated and resolved all performance-based and on-site incident employee injury claims.
Worked with HR management to devise and update policies based on changing industry and social trends.
ADULT LEARNING MANAGER, 07/2009 - 01/2010 GIRL SCOUTS OF NYPENN PATHWAYS, INC – City, STATE,
Delivered and facilitated the training design of the national training program for Girl
Scouts of the United States of America to 85% of the 3000 Adult Volunteers.
Delivered workshops and enrichment activities as recommended and required.
Interviewed, reference checked and appointed adult volunteers.
Maintained an accurate data base used for the volunteers for 9 NY State Counties.
OUTDOOR PROGRAM & ADULT DEVELOPMENT DIRECTOR, 01/1996 - 07/2009 GIRL SCOUTS, INDIAN HILLS COUNCIL, INC – City, STATE,
Researched, developed and evaluated the success of adult education opportunities for the company's more than 1200 volunteers received 6 promotions during tenure.
Developed, designed and delivered 95% of all volunteer training.
Facilitated and designed 100% of the Train the Trainer course used for volunteer master trainers.
Managed the performance and training for 100% of the volunteer trainers and facilitators.
Delivered public speaking engagement for fraternal, business and non-profit organizations.
Developed an outdoor challenge course, recruited program facilitators, performed inspections and implemented improvements.
Formulated the annual budget for the outdoor program, challenge course, day and resident camp, and adult awards training manuals & equipment.
Supervised programs for Girl Scouts to include adults and volunteers.
Education and Training
Master of Arts: Adult Education & Training, Expected in - University of Phoenix - Phoenix, AZ GPA:
Education
Bachelor of Science: Elementary Education/Social Science, Expected in - Plattsburgh State University College - Plattsburgh, NY GPA: Elementary Education/Social Science
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