Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Detail-oriented, certified Meaningful Use professional with excellent communication skills. Experienced in a wide range of programming languages; with demonstrated expertise in completing projects and tasks on time and within budget.

Education and Training
Expected in Masters of Science | Health Informatics East Carolina University, Greenville, NC GPA:

Masters of Science in Health Informatics, East Carolina University, Greenville, NC - expected graduation date Spring, 2016

Healthcare IT Administration, Information Systems, Database Systems, Information Security, Management of Healthcare Data, Information Systems Analysis & Design, Communication Systems

Expected in Graduate Certificate | Web Development East Carolina University, Greenville, NC GPA:

Graduate Certificate: East Carolina University - Web Development, Greenville NC, 3.40 GPA

Expected in BSc. | Computer Science Fayetteville State University, Fayetteville, NC GPA:
BSc. Fayetteville State University - Computer Science (Mathematics Minor), Fayetteville NC, Magna cum Laude Graduate, 3.70 GPA
Skill Highlights

TECHNICAL SUMMARY Healthcare Training: Note & Problem-Based Orders Configuration, Charge & Document Management, User Management & Security, Sunrise Navigation, Physicians Quality Reporting System (PQRS) Software Applications: Visual Studio 2008 & 2010, Microsoft Office Suite (including MS Visio, MS Excel & MS Project), MS SSRS 2008, BMC - Numara Footprints IT Service Management System, Salesforce

Professional Experience
07/2013 to 02/2015 Implementation Consultant Realpage | Northport, AL,
  • Implementation
  • Carried out implementation of EHR solutions and designated 3rd party products based on detailed project plans and in accordance with contracted project scope.
  • Managed assigned site projects using appropriate tools, ensuring timely completion of tasks; escalated and initiated corrective actions as needed.
  • Conducted consultation for client as part of implementation to ensure pre-implementation tasks were 100% complete, decreasing number of delays.
  • Provided recommendations to client for integration of EHR system into workflow and processes.
  • Delivered communications in a concise, timely and appropriate manner following implementation procedures and guidelines. Provided Go-Live support to ensure clients were comfortable with system.
  • Utilized appropriate resources and methods in troubleshooting EHR software configuration issues to achieve 80% resolution target. Quickly escalated issues to developers where resolution was challenging.
  • Maintained detailed product knowledge for existing and new versions of EHR software; authored a series of knowledge based articles to assist members of team.
  • Project Management
  • Led cross-functional teams using deep dive analysis to resolve client implementation issues, ensuring Meaningful Use components of the EHR were 100% operational in time to meet attestation deadlines.
  • Coordinated with the Finance Department to investigate unaccounted revenue of over 1 million dollars for direct messaging IDs.
  • Developed process using Salesforce CRM to track / report change requests of direct messaging IDs for over 300 EHR clients in preparation for Stage 1 & 2 of Meaningful Use for clinics and hospitals.
  • Directed team of technical consultants in liaising with Health Information Service Provider (HISP) to process change requests for direct IDs.
  • Member of cross-functional team tasked with responsibility of tracking and ensuring resolution of software bugs and issues within the EHR which were identified post regressions testing.
  • Oversaw pre-implementation on-boarding process for approximately 300 clients in preparation for Stage 1 & 2 of Meaningful Use. Client Relationship Management
  • Liaised with clients, project managers and sales executives to ensure implementation problems were resolved on time by devising a personal issue tracking system to provide ongoing feedback to all stakeholders. Analytics & Documentation
  • Developed and ensured maintenance of analytical reports to assist management with making informed decisions about client on-boarding and implementation issue resolution data.
  • Utilized proficiency in MS Excel, MS Visio, MS PowerPoint and SQL scripts to gather and display data in visually clear format.
01/2011 to 01/2012 Junior Software Engineer Viasat Inc. | MN, State,
  • Software Development
  • Improved existing user interface in agile environment and responded to client change requests.
  • Collaborated with Engineers and Product Managers to translate requirements / user stories into system solutions based on N-tiered architecture. Quality Assurance
  • Interacted with fellow developers, system engineers and testing teams to identify applications defects, meeting bi-weekly sprints for client change requests and software upgrades.
  • Liaised with Project Managers to resolve bugs and issues within proprietary software applications and maintained 97% deployment rate for new customers within time constraints. Project Management
  • Conducted project meetings with user groups and internal stakeholders to gather, understand, and document product / service requirements and inform of project status.
  • Managed report design projects in proprietary Pathology Lab Information System (PLIS) using MS SSRS 2008 for individual customer requirements.
01/2007 to 01/2011 Technology Support Analyst/Jnr. Project Manager Ultimate Kronos Group | Waltham, MA,
  • Project Management and System Administration
  • Used knowledge of Information Technology Infrastructure Library (ITIL) framework to guide projects, resulting in functional enhancements to the IT Service Management System. Service desk provided support for over 200 employees and approximately 6000 students campus-wide.
  • Initiated changes to existing Service Level Agreements (SLA), with 20% decrease in resolution time
  • Updated existing change and configuration processes for all areas of operation, including: application services, network infrastructure, service desk and system administration. Quantified risks and impact of these changes on service, reducing number of problems by 3% within a two (2) year period.
  • Administrated and maintained IT service and asset management suite of tools, ensuring enhancements enforced Service Level Agreements (SLAs) achieving 80% service approval rating. Inventory Management
  • Created and implemented successful plan to shift from replenishment to supply chain model management; resolved backlog of computer refresh cycles.
  • Responsible for disposal of outdated technology and equipment according to state requirements with a 20% decrease in theft due to changes in security and tracking management.
01/2006 to 01/2007 Technical Support Engineer AIT Inc | City, STATE,
  • Technical Support / Customer Relationship Management
  • Researched reported issues in internal, client-facing and client applications. Implemented fixes to resolve such issues. Ability to multi-task in a fast-paced environment, with 95% resolution rate for all incoming requests and issues.
  • Tracked, responded to, escalated, and closed support cases working closely with analysts to ensure all issues were resolved in timely manner, handling approximately 30 - 35 cases per 8 hour shift.
  • Used keen customer service and sales skills to up-sell various products based on customer's need; consistently maintained 80% monthly sales target.
  • Built relationships across the organization with both internal and external clients at various levels, ensuring accurate understanding of their needs and expectations.
  • Continuously achieved and exceeded 85% sales target, using ingenious ideas to produce repeat clients and drive sales. Solutions such as providing before and after sales training to customers garnered positive responses.
Magna cum Laude Graduate, 3.70 GPA
AIT Certified Meaningful Use Consultant, ITIL® Foundations Certificate - V3 ( ), BMC - Numara Footprints Service Management Essential Administrator, BMC - Numara Footprints Service Management Advanced Administrator Graduate Certificate: East Carolina University - Web Development, Greenville NC, 3.40 GPA Programming Languages: VB.NET, ASP.NET 3.5, C/C++/C#, SQL, XML
Professional Affiliations
of cross-functional team tasked with responsibility of tracking and ensuring resolution of software bugs and issues within the EHR which were identified post regressions testing
Project Management, Solutions, Testing, Security, Asset Management, Information Technology Infrastructure Library, Inventory, Itil, Project Manager, Service Desk, Service Level Agreements, Supply Chain, System Administration, Systems Administration, Technology Infrastructure, And Sales, Clients, Customer Relationship Management, Relationship Management, Sales, Engineer, Crm, Documentation, Ehr, Electronic Health Records, Excel, Finance, Ids, Integration, Integrator, Maintenance, Million, Ms Excel, Ms Powerpoint, Ms Visio, Powerpoint, Project Plans, Software Configuration, Sql, Visio, Workflow, Architecture, Bi, Business Intelligence, Deployment, Microsoft Ssrs, Ms Ssrs, Quality Assurance, Software Development, Software Engineer, Ssrs, Structured Software, Translate, User Interface, User Stories, Cases, Customer Service, Monthly Sales, Receptionist, Retail Sales, Sales Training, Technical Support, Training, Bmc, .net, Asp,, C#, C++, Document Management, Microsoft Office, Microsoft Project, Ms Asp, Ms Office, Ms Project,, Visual Studio, Xml, Communication Systems, Database, Database Systems, Healthcare, Information Security, Systems Analysis, Mathematics

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School Attended

  • East Carolina University
  • East Carolina University
  • Fayetteville State University

Job Titles Held:

  • Implementation Consultant
  • Junior Software Engineer
  • Technology Support Analyst/Jnr. Project Manager
  • Technical Support Engineer


  • Masters of Science
  • Graduate Certificate
  • BSc.

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