Excellent technical writing skills along and experience and knowledge utilizing Policy & Procedural Change Management (PRF).
Possess a strong knowledge of HUD guidelines and FHA requirements i addition to knowledge of other departmental processes involved throughout the foreclosure process needed to create and maintain FHA claim procedures.
Proficient in use of Microsoft Excel, Nuance (program used to view documents), LYNX, MSP (CPI), BKFS LoanSphere (AKA Black Night Financial Services), Various Access databases, PowerPoint, CMAX (Mortgage Claims System), and Asset Management Preservation vendor websites.
Intermediate knowledge of SnagIt and Visio applications used to assist in creating images and visual job aids.
Highly qualified, detail-oriented and hardworking Implementation Associate with more than 8 years of FHA Claims experience. Proficient in research, writing, and annually certifying procedures, job aids, and user guides meeting Well Fargo's Regulatory, Compliance and Corporate Policy requirements.
Talented Business Analyst with proved success in collaborating with cross-functional teams to implement best practices and achieve shared goals. Experienced in working across all phases of project lifecycles to meet support business initiatives.
No degree earned.
Coursework includes Business Administration and Zoology
DAR (Daughters of the American Revolution)
WTMN Des Moines (Women's Team Member Network)
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