LiveCareer-Resume

immunizations technician resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA XXX05
:
Summary

Bilingual trustworthy individual offering over 8 years working as a military member. The military was able to give me many skills. These skills focused in the medical field and leadership positions. Focused and enthusiastic performer promoting exceptional hands-on experience, balancing problematic administrative and clinical duties to achieve patient satisfaction. Proactive leader with strengths in communication, attention to detailed, organization, and fast learner. Compassionate and respectful collaborator recognized for delivering high-quality work and excellent customer service. Service-centric Supervisor successful in resource management, client services and administrative oversight. Cross-functional leader successful cooperating with multi-disciplinary teams and senior-level management.

Skills
  • Attention to detail
  • Verbal and Written Communication
  • Monitoring Vital Signs
  • Preventive Healthcare
  • Customer Service
  • Routine Inspections
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Medical Supply Management
  • Creative Problem Solving
  • Compassionate and Caring
  • Medical Administration
  • Data Entry
  • Email and Telephone Etiquette
  • Appointment Scheduling
  • Reliable and Punctual
  • Spanish Fluency
  • Fast Learner
  • Multitasking
  • De-escalation Techniques
Education and Training
Sarasota High School Sarasota, FL Expected in 06/2013 High School Diploma : - GPA :
Certifications
  • Emergency Medical Technician license (Exp: 03/2025)
  • BLS Certified (Exp: 09/2024)
Experience
Nes Associates - Immunizations Technician
Livermore, CA, 10/2019 - Current
  • Complied with company policies and passed annual and quarterly inspections
  • Lead and delivered on-the-job training and development initiatives to new hires and contractors
  • Provided ongoing training to address staff needs
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance
  • Provided numerous types of immunizations according to patients' personal needs
  • Promoted healthy habits and practices in outreach materials and presentations
  • Entered client records in centralized database for progress tracking
  • Offered information and answered questions from public while advising on protective safeguards
  • Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses
  • Provided patients with post-discharge follow-up and recommended available counseling programs.
Schweiger Dermatology - Healthcare Customer Service Representative
Financial District- New York, NY, 09/2022 - 12/2022
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Scheduled patient appointments over phone, maximizing productivity.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Utilized job-related software to update any personal contact information and health information.
Spectrum - Medical Assistant
Rockland, ME, 04/2015 - 10/2019
  • Complied with company policies, objectives and communication goals and passed inspections
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Organized charts, documents and supplies to maintain team productivity
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Followed principles of asepsis and infection control to meet patient safety guidelines
  • Cleaned and maintained medical equipment following procedures and standards
  • Documented notes during patient visits
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes
  • Labeled and completed lab requisitions using ICD and CPT coding
  • Attended functions within community and spoke with members of public and local officials to promote method that reduce illness, food contamination and obesity
  • Trained newly hired to fill key positions and maximize productivity.
SCARBOROUGH RESEARCH - Telemarketer
City, STATE, 08/2013 - 08/2014
  • Maintained and recorded customer information in database
  • Broke down objections using friendly, persuasive strategies
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads
  • Helped team meet rolling call goals by maintaining proficiency in company systems, scripts and procedures
  • Asked customers questions to understand needs and requirements
  • Helped new telemarketers learn best practices, communication strategies and performance standards
  • Measured shopping patterns, media usage across platforms, and lifestyle trends of customers.
Accomplishments
  • Proudly rated by management as a leading performer multiple times.
  • Recognized as the quickest and most proficient in all areas of the operations process.

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Resume Overview

School Attended

  • Sarasota High School

Job Titles Held:

  • Immunizations Technician
  • Healthcare Customer Service Representative
  • Medical Assistant
  • Telemarketer

Degrees

  • High School Diploma

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