i t technician resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I.T. Technician of 3+ years of experience in repairing computer hardware and resolving network & software issues. Proficient in problem/ticket solving, imaging, deploying, installing & maintaining 300+ computers. Built and maintain 2 printer servers, 1 imaging server and a DHCP server. Have written basic Java programs for the printer/S.T.A.R. team. Seeking new position where I can keep learning and growing.CACA
Skills
JAVA Database Information Technology & Information Systems Server Support Server Maintenance
CERTIFICATIONS
University of Helsinki Java Course
Learned Java Fundamentals which include
Data types, variables, functions, arrays & lists, if statements, conditional loops, classes & objects, exception handling, trees
Maps, JavaFX
Education and Training
Harold Washington CollegeChicago, IllinoisExpected in 01/2018 ā ā:Computer - GPA:
Prep
Bogan Computer High SchoolChicago, IllinoisExpected in 01/2009 ā ā: - GPA:
Bogan College Prep High School, Expected in ā āGraduate: - GPA:
Installed and maintained 2 printer database servers, providing 24/7 availability to the company's operation -Basic TCP/IP knowledge & troubleshooting -Provide professional technical support to clients and educated them on how to use the company's software program and applications
Use ConnectWise to create, update, and resolve tickets -Serve as first point of contact for desktop computer hardware, software, & printers
Responsible for end-user desktop support, and the maintenance of servers and other networked devices
Responsible for providing Tier I/II computer desktop support with users on a variety of IT issues by identifying, researching and resolving technical problems -Assist users with backing up computer data on network file shares, drives, or other external media -Perform network management to include allocating, deploying, coordinating and monitoring of customer systems -Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
This was my first position in the information technology field, and I used it to gain initial exposure and build relationships
in the industry
Project Description: Tower Health acquired 5 hospitals in Southeastern Pennsylvania in 2017
These new hospitals
required a multi-year IT transformation effort to integrate their operations with Tower Health's IT network and Electronic
Health Record System (EPIC)
This required replacing every workplace PC at each hospital with a newly issued windows
machine compatible with Tower Health
Hired as a PC technician at Chestnut Hill hospital location, joining a new team responsible for replacing 3000+
computers at the facility and sister facilities
Imaged desktops, laptops and workstations following documentation and upgraded hardware parts like SSD's,
motherboard and wireless chips
Deployment involved receiving boxes of new computers, distributing them to employees, completing initial set-up of
machines, forcing group policy update, migrating data, training employees on basics of the new Windows OS, and
troubleshooting where necessary
Helped Help Desk with ServiceNow tickets by troubleshooting client's computer issues
Participated in daily scrum meetings to plan work with project manager, ensured high level of customer service for
hospital employees, completed timely follow ups to employees experiencing issues, supervised team members to deliver
high quality service
Learned the basics to add, remove, and update users & groups using the Active Directory and Office 365 admin
Akzo Nobel's Waukegan facility specializes in high quality performance coatings for aircraft, marine, wind turbines and
highly specialized consumer products and architecture products
Prepared batches of coating paint and ensured that the right components are mixed and included
Submitted mixed components for testing and verification before application
Used forklift and pallet jack to move coating containers
ConTech Lighting - Order Picker/Material Handler City, STATE, 01/2010 - 01/2016
Perform general physical activities in warehouse; loading, unloading, sorting and moving products and materials
manually and using material handling equipment
Read work orders and receive verbal instructions for work assignments
Fill and complete order receipts and assemble orders in shipping containers
Verify all outbound shipments
O.S.H.A
Certified to drive forklift, Stand Up rider forklift, reach trucks, and swing reach forklift
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.