I&R Technician Resume Example
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I&R TECHNICIAN
Summary
Flexible Network Engineer/I&R technician with exceptional insight when troubleshooting routers, switches and firewalls,and repair cables. A motivated employee with expertise supporting the choice and purchase of hardware and software components.
Skills
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Experience
Nortek | O'fallon , MOCustomer Support Technician05/2021 - Current
- Installed phone and internet into the customers homes and offices
- Opened service tickets for clients, documenting user information and description of problem.
- Resolved Level 4 technical issues with software, hardware and peripherals.
- Collaborated with customer service and sales colleagues to resolve issues.
- Processed equipment and service order payments after completing troubleshooting and deployment stages.
- Repair and troubleshoot telecoms cable and other equipments
- Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
- Proficient in network protocols, DHCP, DNS and SMPT.
Agiliti Health | Hannibal , MOFiber Optic Cable Technician03/2021 - 05/2021
- Resolve, repair and install fiber optics systems and ensure that they work properly
- Examine and replace faulty and old fiber optic cables and also organize scheduled maintenance routines
- Take care of fiber splicing and rectify fiber optic problem areas
- Develop sensor indicators and conduct timely inspections to make sure that faulty fiber optic system does not destabilize its performance
- Execute premises cabling and take care of the underground and underwater cabling requirements
- Keep track of the signal strength of different devices such as television, telephone to provide adequate performance
- Formulate and maintain system records and system designs
Saic (Science Applications Int.) | Mountain View , CACustomer Service Technician08/2020 - 02/2021
- Maintains/repairs and tests copper cable in an underground, aerial, or buried environment.
- Troubleshoots problems that will require copper repair, copper maintenance, copper slicing, faultfinding, etc.
- Splice existing facilities in buried, underground, aerial and building work locations.
- Performs testing and turn-up of subscriber lines.
- Locates and repairs aerial and underground cable.
- Locates, joins, repairs and rearranges cable and cable equipment in buildings and aerial or buried plant. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Prism, Fiber and DSL).
- Performs continuity and/or conformance testing.
- Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
- Receives service orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) and repair tickets from supervisor or other designated employees and performs specified work.
- Works with telecom color-coded wires and cables.
- Interacts with customers professionally and courteously via telephone or on the premises.
Covestic, Inc. | Bellevue , WANetwork/Systems Engineer04/2012 - 08/2015
- Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Configured Cisco routers, switches, firewalls, wireless controllers, access points and communication hardware to deploy and manage LAN, WAN and wireless networks.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications. Provided hands-on troubleshooting, routing and switching to resolve issues with 100% efficiency.
- Design, implement, and support network solutions that align architectural strategy with business objectives. Ensure delivery of network services and IP communications for company employees.
- Provision VLANs and IP routing within data centers and company facilities. Configure and troubleshoot VPNs, firewalls, load balancers, and DNS/DHCP services.
- Document and diagram network resources, configurations, sites, and services
Government House | City , STATESr. IT Support Engineer02/2003 - 10/2010
- Installed software updates and vulnerability patches on MS servers to prevent possible threats from penetrating networks.
- Follow implementation guidelines, standards, and policies to ensure all quality standards are met
- Organizing, planning and implementing IT strategy
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Completed root cause analysis on routine and complex problems.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Education and Training
Ternopil National Technical University | CityBachelor of Science in Computer Science06/2015
The State University of New York | CityCertificate in International Cyber Conflicts03/2016
Kennesaw State University | City, StateCertificate in Certificate in Cybersecurity03/2016
Activities and Honors
- Member, Alumni Association
- Travelling and leaning new technologies
Hobbies
Football
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Resume Overview
School Attended
- Ternopil National Technical University
- The State University of New York
- Kennesaw State University
Job Titles Held:
- Customer Support Technician
- Fiber Optic Cable Technician
- Customer Service Technician
- Network/Systems Engineer
- Sr. IT Support Engineer
Degrees
- Bachelor of Science in Computer Science
Certificate in International Cyber Conflicts
Certificate in Certificate in Cybersecurity
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