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I&R Technician Resume Example

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KA
I&R TECHNICIAN
Summary

Flexible Network Engineer/I&R technician with exceptional insight when troubleshooting routers, switches and firewalls,and repair cables. A motivated employee with expertise supporting the choice and purchase of hardware and software components.

Skills
  • Hardware and software configurations
  • Maintains/repairs and tests copper cable in an underground, aerial, or buried environment.
  • Troubleshoots problems that will require copper repair, copper maintenance, copper slicing, faultfinding, etc.
  • Data backups
  • Switching protocols
  • Cisco wireless routers and switches
  • Proficiency with Microsoft Office products, IOS, and linux
  • Network configuration
  • Infrastructure planning and design
  • VLAN designs and troubleshooting, LAN/WAN, OSI/ TCP/IP model
  • Interacts with customers professionally and courteously via telephone or on the premises.
  • Performs testing and turn-up of subscriber lines.
  • Locates and repairs aerial and underground cable.
  • Locates, joins, repairs and rearranges cable and cable equipment in buildings and aerial or buried plant. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Prism, Fiber and DSL).
  • Fault isolation
  • Technology planning
  • User training
  • Data management
  • Critical thinking
  • Conflict resolution
  • Analytical
Experience
Nortek | O'fallon , MOCustomer Support Technician05/2021 - Current
  • Installed phone and internet into the customers homes and offices
  • Opened service tickets for clients, documenting user information and description of problem.
  • Resolved Level 4 technical issues with software, hardware and peripherals.
  • Collaborated with customer service and sales colleagues to resolve issues.
  • Processed equipment and service order payments after completing troubleshooting and deployment stages.
  • Repair and troubleshoot telecoms cable and other equipments
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Proficient in network protocols, DHCP, DNS and SMPT.
Agiliti Health | Hannibal , MOFiber Optic Cable Technician03/2021 - 05/2021
  • Resolve, repair and install fiber optics systems and ensure that they work properly
  • Examine and replace faulty and old fiber optic cables and also organize scheduled maintenance routines
  • Take care of fiber splicing and rectify fiber optic problem areas
  • Develop sensor indicators and conduct timely inspections to make sure that faulty fiber optic system does not destabilize its performance
  • Execute premises cabling and take care of the underground and underwater cabling requirements
  • Keep track of the signal strength of different devices such as television, telephone to provide adequate performance
  • Formulate and maintain system records and system designs
Saic (Science Applications Int.) | Mountain View , CACustomer Service Technician08/2020 - 02/2021
  • Maintains/repairs and tests copper cable in an underground, aerial, or buried environment.
  • Troubleshoots problems that will require copper repair, copper maintenance, copper slicing, faultfinding, etc.
  • Splice existing facilities in buried, underground, aerial and building work locations.
  • Performs testing and turn-up of subscriber lines.
  • Locates and repairs aerial and underground cable.
  • Locates, joins, repairs and rearranges cable and cable equipment in buildings and aerial or buried plant. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Prism, Fiber and DSL).
  • Performs continuity and/or conformance testing.
  • Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
  • Receives service orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) and repair tickets from supervisor or other designated employees and performs specified work.
  • Works with telecom color-coded wires and cables.
  • Interacts with customers professionally and courteously via telephone or on the premises.
Covestic, Inc. | Bellevue , WANetwork/Systems Engineer04/2012 - 08/2015
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
  • Configured Cisco routers, switches, firewalls, wireless controllers, access points and communication hardware to deploy and manage LAN, WAN and wireless networks.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications. Provided hands-on troubleshooting, routing and switching to resolve issues with 100% efficiency.
  • Design, implement, and support network solutions that align architectural strategy with business objectives. Ensure delivery of network services and IP communications for company employees.
  • Provision VLANs and IP routing within data centers and company facilities. Configure and troubleshoot VPNs, firewalls, load balancers, and DNS/DHCP services.
  • Document and diagram network resources, configurations, sites, and services
Government House | City , STATESr. IT Support Engineer02/2003 - 10/2010
  • Installed software updates and vulnerability patches on MS servers to prevent possible threats from penetrating networks.
  • Follow implementation guidelines, standards, and policies to ensure all quality standards are met
  • Organizing, planning and implementing IT strategy
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Completed root cause analysis on routine and complex problems.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Education and Training
Ternopil National Technical University | CityBachelor of Science in Computer Science06/2015
The State University of New York | CityCertificate in International Cyber Conflicts03/2016
Kennesaw State University | City, StateCertificate in Certificate in Cybersecurity03/2016
Activities and Honors
  • Member, Alumni Association
  • Travelling and leaning new technologies
Hobbies

Football

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
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  • Word choice
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  • Measurable results

Resume Overview

School Attended

  • Ternopil National Technical University
  • The State University of New York
  • Kennesaw State University

Job Titles Held:

  • Customer Support Technician
  • Fiber Optic Cable Technician
  • Customer Service Technician
  • Network/Systems Engineer
  • Sr. IT Support Engineer

Degrees

  • Bachelor of Science in Computer Science
    Certificate in International Cyber Conflicts
    Certificate in Certificate in Cybersecurity

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