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horticultural technician resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
My objective in applying for employment is to be an asset to my community and the organization, to gain experience and skills and dependability in a structured and organized environment along with others who desire to do the same. I desire to always grow with the goal of moving toward my potential in the settings offered to me and to be an asset in those settings. I have many and various skills acquired over many years and look forward to contributing as an employee. Friendly Sales Associate adept at working in diverse retail and customer service environments. Horticultural Technician excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic Customer Relations with extensive background in conflict resolution and customer care.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
Education
Mary D. Bradford High School Kenosha, WI Expected in 1968 High School Diploma : - GPA :
  • Continuing education in Horticulture procedures, plant care
Work History
Plant Interscapes - Horticultural Technician
San Antonio, TX, 2014 - Current
  • Be knowledgeable regarding the care of tropical indoor plants, be able to identify plant species and varieties, container names and have a working knowledge of plant design and display. Maintain customer accounts. Treat for pests, diseases, etc. Attend monthly all-company meetings and training. Be responsible for ordering replacement plants. Maintain charts and graphs of individual accounts. Establish relationships with company contacts Maintain equipment.
  • Pleasantly and courteously interacted with customers.


Self-Employed - Horticultural Design and Maintenance Expert
City, STATE, 02/2005 - 08/2010
    Advertise available service through available local media. Meet with potential clients to determine needs and wants. Design appropriate plans for yards, gardens and planters. Purchase and install plants, shrubs, etc. Maintain gardens.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Processed  weekly invoices  and billed renewed invoices to clients.
  • Recommended alternative items if product was out of stock.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Implemented marketing strategies which resulted in [number]% growth of customer base.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.


Kenosha Area Convention And Visitors Bureau - Publications Manager and Customer Relations Expert
City, STATE, 02/1989 - 02/1994

    Create Ads for trade publications and area.

    Responsible for issuing press releases to local newspapers, customer service publications.

    Provide information to interested parties for area entertainment and attractions.

    Generate annual reports for the agency.

    Generate annual surveys.

  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Directed calls to appropriate individuals and departments.
  • Participated in physical inventory counts every month.
  • Assisted in creating marketing plans to support department and divisional strategies.
  • Earned management trust by serving as key holder, responsibly .
  • Politely assisted customers in person and via telephone.

Alcohol And Other Drugs Council, (Hope Council) - Program Coordinator and Site Supervisor
City, STATE, 02/1988 - 05/1994
  •  Facilitated sibling portion of At-Risk, In-School program.
  •  Purchased, designed and implemented children's activities and required supplies as related to state funded at risk program within area schools.
  • Assisted in crisis intervention and substance abuse services to patients and families in the community.
  • Assisted in delivering comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention.
  • As a team effort, offered therapeutic services and crises intervention to emotionally disturbed children and teens and their families. 

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Resume Overview

School Attended

  • Mary D. Bradford High School

Job Titles Held:

  • Horticultural Technician
  • Horticultural Design and Maintenance Expert
  • Publications Manager and Customer Relations Expert
  • Program Coordinator and Site Supervisor

Degrees

  • High School Diploma

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