Global Reliability Manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Drive company advancement by translating C-level directives into actionable initiatives to strategically impact Field operations, Maintenance Repair. Expert in stakeholder relations, supply chain management and strategic planning across business levels and segments. Proven history of success in growing scalable, sustainable operations.

  • Recruiting and hiring
  • Financial administration
  • Profit and loss accountability
  • Sound judgment
  • Performance improvements
  • Cost analysis and savings
  • Cross-functional team management
  • Working collaboratively
  • Focused on preventing failures during the tool lifecycle management through active monitoring and corrective action planning
  • Developed and reported key performance trends
Education and Training
DePaul University Chicago, IL Expected in 06/1986 Bachelor of Science : Computer And Information Sciences - GPA :
  • Major in Visual Basic, UNIX, AC and DC theory, Basic electronic and Digital Circuitry and Micro processing interfacing
University of Houston Houston, TX Expected in 12/2020 Construction Management : Construction Management - GPA :
Amazon.Com, Inc. - Global Reliability Manager
Monee, IL, 12/1997 - 04/2020
  • Trained over [64] employees on business principles, best practices, protocol and system usage.
  • Trained, managed and motivated employees to promote professional skill development.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Generated reports detailing project information and predictions.
  • Supported job planning and preparation by participating in Risk Assessment/ deviation waiver Management of Change (RMA / DWR / MOC/Stop Work) and deployment readiness assessment processes (DRA)
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [96 High Pressure and High Temperature wireline service tools.
  • Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
Walt Disney Co. - Technical Support Manager
Nashville, TN, 07/2005 - 12/2011
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Developed team support strategies and service goals for busy contact center.
  • Drove customer satisfaction to [92]%.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Responded to [20] individual tickets every week to provide end-user support on systems and software.
Baker Hughes Company - Technical Project Manager
City, STATE, 07/2005 - 11/2007
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Collected and reviewed project stakeholder requirements with help of meetings, walkthroughs and interviews, produced business requirements documentation and created mock-ups.
  • Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions.
  • Project and program execution guidance, technical review and risks assessment with recommendations for development milestone decisions of Division investment portfolio ($40 million annual budget and 50+ active projects).

Baker Hughes Company - Manager Assembly Maintenance Operation
City, STATE, 12/2003 - 07/2005
  • Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Managed team of employees, daily progress reports and overall project planning.
  • Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Recognized as Baker Hughes Technology Excellence Award in Innovation [2011] for Nautilus Ultra HTHP Grand Slam RPM and team contributions.

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Resume Overview

School Attended

  • DePaul University
  • University of Houston

Job Titles Held:

  • Global Reliability Manager
  • Technical Support Manager
  • Technical Project Manager
  • Manager Assembly Maintenance Operation


  • Bachelor of Science
  • Construction Management

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