global operations support network reliability engineer resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated and detailed senior engineer with extensive practical experience and ingenuity seeking a position in an outstanding organization to help solve problems to achieve best-in-class system and financial performances. Authoritative Operations Engineer committed to squeezing every drop of performance from owned and acquired assets. Talented at deriving exceptional performance despite budgetary restrictions. Dedicated to boosting performance and throughput metrics without ballooning costs or sacrificing employee comfort.

  • Lean Principles
  • Production Schedule Review
  • Tracking and Documentation
  • Account Administration
  • Design Standard Development
  • Standards Determination
  • Setup and Installation
  • Production Problem Documentation
  • Knowledge Base
  • Resolving Problems and Incidents
  • Equipment Precision Evaluation
  • Cost-Saving Methods
  • Training Material Development
  • Quality Control Procedures
  • Fabrication and Assembly Sequencing
  • System Performance Assessment
  • Production Costs Estimation
  • Engineering Drawings Evaluation
  • Statistical Data Analysis
  • Trend Modeling
  • Verbal and Writing Communication
  • Defect Analysis and Resolution
  • Field Operations Support
  • Systems Analysis
  • Analytical and Methodical
  • Collaborative Team Player
  • Quality and Reliability Objectives
  • Critical Thinking
  • Performance Analytics
  • Scheduled Maintenance
  • Technical Documentation
  • Mathematical Calculations
  • Data Accuracy
  • Process Measurements
  • Operational Efficiency
  • Lean Manufacturing Principles
  • Component Replacements
  • SAP Systems
  • Tracking Metrics
  • Certified Technical Professional
  • Device Installation
  • Manufacturing Resource Planning
  • Process Isolation
  • Solid Works
  • Comsol
  • FEA
  • Plant Operations Support
Work History
01/2022 to Current Global Operations Support Network Reliability Engineer Cb Richard Ellis | New City, NY,
  • Centralized key role holder supporting global sites (15 sites)
  • Develop/stand-up mechanical, maintenance and reliability engineering programs in five countries (Canada, Africa, Mexico, South America and Australia)
  • Development of various tools to manage various aspects of work management, engineering management process and resource capacities
  • Provide collaborative leadership to cross functional groups
  • Working with suppliers, engineers, dealers and OEM at regional and global level for product performance per optimal unit cost and financial analysis
  • Support defect and safety risk reduction engineering and asset management system
  • Evaluate strategic planning for optimized life cycle performance across $5B of assets
  • Mentor & support 200+ employees including front-lines, managers, and superintendents and directors.
  • Analyzed operability requirements for upgrades and new equipment installations.
  • Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
  • Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
  • Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
  • Completed walk-downs and on-site inspections during equipment installations and change management phases.
  • Provided technical assistance to managers during operational changes via both on-site support and remotely.
  • Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Devised solutions to operations issues related to asset management and decision optimization, working closely via phone, email, live chat and web teleconference.
08/2015 to 01/2022 Sr. Reliability and Mechanical Engineer B. Braun Medical Inc. | San Antonio, TX,
  • Key role holder for work and asset management systems within SAP including plant management,
  • Support international sites (1 in Mexico, 4 in Canada, 3 in S.A
  • And 2 in Australia) as centralized engineer lead
  • Analyze and cleansed legacy SAP and Asset Registry databases including obsoleted or incorrect asset maintenance process
  • Reliability Risk analysis,
  • Failure Investigation and Reporting,
  • Project Management leader/facilitator for large scale outage projects involving multiple stakeholders including planners, contractors and internal labor for efficient shutdown and turn around activities
  • Interaction with contract labor, vendors, problem solving with goal of maximum equipment availability, reliability and lowest cost
  • System analyst for development of various tools to manage various aspects of work management process and leveling resource capacities
  • Provide collaborative leadership to cross functional groups
  • Working with suppliers, engineers, dealers and OEM at regional and global level for product performance per unit cost
  • Analyze supply chain critical parts and stock parts as well as inventory turnover and financial analysis
  • Perform defect and safety risk reduction engineering with focus on “problem actor” of assets and asset management system to reduce cost of poor quality for quick wins
  • Leading regional Live Work Elimination projects for three departments reporting to Global Director and Executive VPs
  • Performing detailed Capital Expenditure planning short and long range, life cycle management, financial analysis of decision making
  • Mentor & support 200+ employees including front-lines, managers and superintendents
  • Achievements:
  • Consistent reduction of unplanned emergency repairs year on year basis
  • Achieved cost savings in millions of dollars in past four years
  • Developed multiple tools to aid others do their job easier, accurate and more efficient
  • Designed new tooling for technicians to perform their live work safer
  • Engineered solutions to solve existing technical design shortcomings on critical assets
  • Improved Safety metrics
  • Supported full integration of central Asset Health into site’s critical assets including Caterpillar 793 haul trucks and all other production units
  • Realized cost avoidance due to timely identification of defects and action taken by planners
  • Kick off first Autonomous haulage platforms for North America as project lead.
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Troubleshot complex multi-vendor network service provider issues.
  • Provided detailed network diagrams, process flow charts and procedural guidelines.
  • Escalated emergency technical issues beyond scope to maintain optimum up-time.
08/2011 to 08/2015 Reliability Engineer AngloGold Ashanti | City, STATE,
  • Created comprehensive test plans, test scripts and use cases to support testing objectives.
  • Reviewed test plans and procedures for adequate coverage of system requirements.
  • Reviewed, evaluated and identified requirements for testability.
  • Analyzed test results and prepared system-level evaluation reports to verify and validate system performance.
  • Established functional and technical specifications and standards.
  • Identified areas needing improvement to review with senior leadership and develop plans for improvement.
  • Composed and edited work instructions for quality and test procedures.
  • Secured and allocated resources and developed relationships necessary to manage planning and operations in testing cycle.
  • Reviewed documentation to identify necessary changes in simulation and support capabilities.
  • Solved hardware and software interface issues, enabling improved integrity of entire system.
  • Established and built strong working relationships with stakeholders and outside engineers.
  • Provided technical advice to influence and improve quality of engineering practices.
  • Networked with other engineering groups and firms to modify product performance.
  • Increased cost savings to $10 Million
09/2007 to 08/2009 Maintenance Planner II AngloGold Ashanti | City, STATE,
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
  • Assessed schematic diagrams to properly plan and initiate new installation assignments.
  • Administered urgent and routine maintenance requests and saw orders through to completion.
  • Performed quality assurance steps for mobile and fixed plants repairs to approve equipment for use.
  • Performed quality assurance steps for thousands of repairs to approve equipment for use.
  • Managed maintenance team of 10-25 employees and coordinated repair schedule according to priority level.
  • Developed maintenance reports to assess program success and inform operational decisions.
  • Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
  • Tracked maintenance activity using CMMS software to confirm compliance with industry requirements.
  • Provided safety education and technical training to maintenance crew to establish equipment repair standards.
  • Decreased maintenance accidents by 55% through robust safety monitoring and QA process.
  • Optimized productivity by eliminating downtime, efficient budgeting, allocating tasks and maintaining high standards of safety and quality.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Hired and trained new technicians to improve efficiency of department and cultivate productive work atmosphere.
  • Oversaw team of service professionals focused on reliability centered maintenance
  • Planned and implemented solutions for technical problems such as defect eliminations and throughput constraints.
Expected in 12/2022 Master of Science | Engineering Management University of Colorado At Colorado Springs, Colorado Springs, CO GPA:

Project Management, Project Risk Estimation and Analysis, Engineering Leadership, Operations Management, System Engineering,

  • 3.98 GPA
  • Extracurricular Activities: Engineering Member of 2021 Graduate Team Daniels Fund Ethics Initiative Collegiate Program (DFEI) Ethics Case Competition (competing against 11 western universities and law schools’ graduate teams)
Expected in Bachelor of Science | Mechanical Engineering, Aerospace Engineering University of Colorado At Colorado Springs, Colorado Springs, CO GPA:

3.64 GPA,

Heat transfer, Fluid Dynamics, Propulsion, Controls of Mechanical and Aerospace Systems, Aerodynamics, Astrodynamics, Space Environment, Machine Designs, Engineering Design I & II, MATLAB programming, SolidWorks, Mechatronics, Engineering Mechanics, Statistics, Finite Element Analysis, COMSOL analysis, Statistics and Business Finances

Internship and Capstone Engineering Project: Project Manager / Team Leader: Department of Defense – US Army Chemical Agent Destruction Pilot Plant, Pueblo, CO Betchel Corporation (classified projects for DoD prime contractor)

Expected in Associate of Applied Science | Engineering Science Pikes Peak Community College, Colorado Springs, CO GPA:

Magna Cum Laude, Mathematics including differential equations, linear algebra, calculus-based physics, calculus-based chemistry, advanced calculus, Mathematics, natural resource management

  • Honoree of Magna Cum Laude
  • 3.98 GPA

  • Consistent reduction of unplanned emergency repairs by 75%
  • Improved profitability by identifying hidden wastes and eliminating non-value-added activities and costs
  • Resulting cost savings of 4.5 Million dollars in 3 years
  • Improved Safety metrics to zero citations in past 4 years and zero harm in 200+ days
  • Lead defect and optimization spanning 4 continents within Plant Maintenance and Supply Chain functions within SAP resulting in deep reduction of mixed contents and 190% global improvement in productivity and defect identification

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Resume Overview

School Attended

  • University of Colorado At Colorado Springs
  • University of Colorado At Colorado Springs
  • Pikes Peak Community College

Job Titles Held:

  • Global Operations Support Network Reliability Engineer
  • Sr. Reliability and Mechanical Engineer
  • Reliability Engineer
  • Maintenance Planner II


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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