Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven individual with passion for healthcare and 1+ years as a Gastrointestinal Technician. Highly organized with exceptional patient care skills. Adept technician with experience in fast-paced, high-volume clinics. Knowledgeable of endoscopic procedures including Upper Endoscopies and Colonoscopies. Proven team leader successful working in interdisciplinary team environment to achieve patient care targets. Has consistent success in working side-by-side with physicians to execute wide range of endoscopic procedures. Highly knowledgeable of human anatomy and quick to recognize abnormalities potentially affecting procedures. Motivated in continuing to learn, grow and excel in the health care industry.

  • 1+ yrs Health Care experience
  • 3 yrs food service experience
  • Excellent & direct patient care
  • Preparing specimens
  • Educating patients
  • Manual dexterity
  • Infection control standards
  • Equipment Maintenance
  • Staff training/development experience
  • Restaurant management experience
  • Honest, dependable and punctual
  • Creative, motivated, and efficient multitasker
  • Organized and detail-oriented
  • Extensive team and interpersonal communication skills
  • Cash handling
Work History
Gastrointestinal Technician, 02/2020 to Current
Festival FoodsHolmen, WI,
  • Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
  • Handled inventory and preparation for upcoming procedures by ensuring rooms were stocked and set-up for patients.
  • Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.
  • Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
  • Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
  • Maintains knowledge and safety protocols required for handling chemicals, such as high level disinfectants used to clean equipment (i.e. Rapicide and Revital-Ox).
  • Assists and supports doctors, nurses and support staff with a patient load of 40+ procedures daily.
  • Assist physician in performing endoscopic procedures like Upper Endoscopies, Colonoscopies, Sigmoidoscopies, and Endoscopic Dilations.
  • Collect, prepare, and document specimens for cytology, microbiology, and pathology.
  • Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
  • Handled transfers of scopes to appropriate department for repairs and maintenance.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Evaluated patient histories, complaints and current symptoms.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Maintains high level of knowledge of Gastrointestinal procedures, anatomy, diagnoses, diseases, and guidelines.
  • Trained newly hired GI technicians in all areas of Gastrointestinal procedures/knowledge, safety and sanitation guidelines, and proper handling of equipment and tools.
  • Maintains a current BLS (CPR & AED) program certification for health care workers, including knowledge on when and how to operate an AED machine, ambu bag, and jackson reese.
Delivery Driver, 01/2020 to 06/2020
Benchmark HospitalityRoanoke, VA,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Accurately recorded delivery, payment and route information using handheld devices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Maintained knowledge & organization of large store inventory of 500,000+ auto parts.
  • Performed daily side work tasks, including cleaning floors, wiping down glass entryways and collecting trash.
Manager and Training Specialist, 09/2017 to 09/2019
Bakery LorraineCity, STATE,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Aided in managing schedules to give proper coverage to required areas and meet customer service demands.
  • Managed any on-site customer service interactions regarding refunds, discrepancies, or catering and custom ordering requests.
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Maintained team efficiency by delegating daily activities, monitoring output and rewarding positive contributions.
  • Raised performance in areas of product, services, and accounting by identifying and targeting issues as well as areas in need of improvements.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands (e.g. developed training manual utilized at all Bakery Lorraine locations).
  • Trained new employees in specific job requirements.
  • Cross-trained existing employees in order to maximize team performance.
  • Maintained and operated espresso machines, coffee bean grinders, commercial coffee brewers, coffee pots and other equipment.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Facilitated custom ordering (cakes, pastries, catering, etc.) via customer needs, while following procedures based off of the commissaries limitations.
  • Dealt with cost and material usage efficiency in terms of ordering and managing supplies from outside sources (e.g. Labatt Food Service, Merit Coffee, and Unifresh).
  • Conducted weekly inventories and ordering of materials in need of restocking, to uphold service needs.
  • Oversaw quality checks of products from the bakery commissary and communicated issues pertaining to deliveries and said products.
Beverage Cart Attendant, 08/2016 to 08/2017
Sonterra Country ClubCity, STATE,
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and answered any questions.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Handled and sold alcoholic beverages, including mixed cocktails (maintained up to date TABC certification).
  • Independently worked large tournaments, serving food and beverages to members and guests of the Country Club (Valero Bowl & Sunburst Tournaments).
  • Independently worked large events (Weddings, Auctions, etc.) and distributed drink tickets, in addition to handling money.
  • Worked one on one with customers, developing familiarity in order to ensure specialized customer service.
Bachelor of Arts: Medical Humanities - Health Careers , Expected in 05/2020
The University of Texas At San Antonio - San Antonio, TX
  • Majored in Medical Humanities
  • Minored in Sociology
  • Received Texas Excellence Grant
  • Coursework in Biology, Chemistry and Sociology
High School Diploma: , Expected in 06/2014
John Marshall High School - San Antonio, TX,
  • Member of National Honor Society, Art club, Creative Writing club
  • Alumni of Health Occupational Students of America
  • Elected President of French Club
  • Graduated in Top 15% of Class
  • Registered Behavioral Technician Task List Training - 40 hrs
  • American Heart Association Basic Life Support (CPR & AED) Program

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School Attended

  • The University of Texas At San Antonio
  • John Marshall High School

Job Titles Held:

  • Gastrointestinal Technician
  • Delivery Driver
  • Manager and Training Specialist
  • Beverage Cart Attendant


  • Bachelor of Arts
  • High School Diploma

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