Multi-talented Assistant Manager with 5 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
Effective time manager
Managerial finance
Timely processing
Multimedia broadcasting
Story time, arts and crafts
Managerial experience
Skilled manager
Payroll, time and attendance
Manager coaching and training
Full safety compliance
Payment processing
Issue resolution
POS systems
Cash drawer balancing
Credit and cash transactions
Security monitoring
Customer greeting
Coin counting
ID verification
Loss prevention
Experience
08/2019 to Current
Full Time Assistant ManagerBuild-A-Bear Workshop – Beaumont, TX,
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for 12 member team.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Completed inventory audits to identify losses and project future demands.
Delegated daily tasks to team members to optimize team productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Supported sales management initiatives to optimize business development.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Cultivated customer loyalty by training team members in industry-leading service standards.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
02/2019 to 08/2019
Night Time SupervisorDewolff Boberg & Associates – Charlotte, NC,
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Merchandised food, including garnishes for serving presentation.
Controlled spoilage by generating turn movement and maintaining monthly inventory.
Created attractive dessert trays for catering events.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Supervised and communicated with vendors for efficient delivery of wholesale orders.
Monitored cooking completion times for efficient use of ovens and other equipment.
Maintained atmosphere of enthusiastic customer awareness with emphasis on fast, friendly customer service.
Designed appealing product displays.
Maintained temperature, sweep and sanitation logs.
08/2017 to 01/2019
Assistant Store ManagerGiant Eagle, Inc. – Cranberry, PA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Processed credit and debit card payments and returned proper change for cash purchases.
Maintained organized store, responded to customer complaints and answered questions quickly.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Coached and developed store associates through formal and informal interactions.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Promoted and supported strong relationships with local community organizations in surrounding area.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Mentored team on effective upselling and cross-selling techniques.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Assessed, optimized and elevated operations to target current and expected demands.
07/2015 to 08/2017
Assistant Store ManagerGiant Eagle, Inc. – East Mckeesport, PA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coordinated and enhanced delivery of $150 of lingerie sales per hour through commisioned sales.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Processed credit and debit card payments and returned proper change for cash purchases.
Maintained organized store, responded to customer complaints and answered questions quickly.
Built proactive and productive relationships with sister store managers and business agents.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Promoted and supported strong relationships with local community organizations in surrounding area.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Achieved yearly sales, budget and other targeted goals.
Mentored team on effective upselling and cross-selling techniques.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Generated business proactively by contacting new and existing customers via telephone, electronic communication, community networking and on showroom floor.
Expanded and constantly cultivated knowledge of current products, sales and promotions and courteously and thoroughly answered questions of exacting and discriminating customers.
Exceeded hourly sales goals consistently by enthusiastically greeting and assisting customers, discerning wants and needs and closing sales on ideal products for customer.
Recommended sales and promotional improvements, planned marketing activities, upgraded store design and maintained showroom to create customer-friendly sales environment.
Set, confirmed and carefully prepared for appointments with customers and prospects, giving clients rewarding service experiences with focused and complete attention.
Built lasting and revenue-generating customer relationships by connecting with prospects, by making transactions easy for clients and by relentlessly following up after sales.
Contacted private individuals or businesses by telephone to solicit sales.
Provided timely, courteous and knowledgeable responses to information requests.
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Made appointments with interested customers according to schedule availability.
Contributed to team efforts by successfully accomplishing $900 in daily sales goals.
Set up new accounts and listed personal, demographic and payment information in the system.
Earned reputation for good attendance and hard work.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Created agendas and communication materials for team meetings.
Education and Training
Expected in
: Graphic Design Art Institute of Indianapolis - Indianapolis, GPA:
Expected in 05/2015
High School Diploma: Carmel High School - Carmel, IN GPA:
Activities and Honors
Customer Satisfaction Surveys recognized throughout entire company and CEO's - Justice
Amethyst Pin, recognized by Shannon Lund with Rue21 for exceptional service and positive online review
Customer Satisfaction Survey recognized in company newsletter - Soma 2016
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