Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Multi-talented Assistant Manager with 5 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
- Effective time manager
- Managerial finance
- Timely processing
- Multimedia broadcasting
- Story time, arts and crafts
- Managerial experience
- Skilled manager
- Payroll, time and attendance
- Manager coaching and training
- Full safety compliance
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- Payment processing
- Issue resolution
- POS systems
- Cash drawer balancing
- Credit and cash transactions
- Security monitoring
- Customer greeting
- Coin counting
- ID verification
- Loss prevention
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08/2019 to Current Full Time Assistant Manager Build-A-Bear Workshop – Beaumont, TX,
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Planned and prepared workflow schedules, delegating tasks for 12 member team.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed inventory audits to identify losses and project future demands.
- Delegated daily tasks to team members to optimize team productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Supported sales management initiatives to optimize business development.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
02/2019 to 08/2019 Night Time Supervisor Dewolff Boberg & Associates – Charlotte, NC,
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Merchandised food, including garnishes for serving presentation.
- Controlled spoilage by generating turn movement and maintaining monthly inventory.
- Created attractive dessert trays for catering events.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
- Supervised and communicated with vendors for efficient delivery of wholesale orders.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Maintained atmosphere of enthusiastic customer awareness with emphasis on fast, friendly customer service.
- Designed appealing product displays.
- Maintained temperature, sweep and sanitation logs.
08/2017 to 01/2019 Assistant Store Manager Giant Eagle, Inc. – Cranberry, PA,
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Coached and developed store associates through formal and informal interactions.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Mentored team on effective upselling and cross-selling techniques.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Assessed, optimized and elevated operations to target current and expected demands.
07/2015 to 08/2017 Assistant Store Manager Giant Eagle, Inc. – East Mckeesport, PA,
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coordinated and enhanced delivery of $150 of lingerie sales per hour through commisioned sales.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Built proactive and productive relationships with sister store managers and business agents.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Achieved yearly sales, budget and other targeted goals.
- Mentored team on effective upselling and cross-selling techniques.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Generated business proactively by contacting new and existing customers via telephone, electronic communication, community networking and on showroom floor.
- Expanded and constantly cultivated knowledge of current products, sales and promotions and courteously and thoroughly answered questions of exacting and discriminating customers.
- Exceeded hourly sales goals consistently by enthusiastically greeting and assisting customers, discerning wants and needs and closing sales on ideal products for customer.
- Recommended sales and promotional improvements, planned marketing activities, upgraded store design and maintained showroom to create customer-friendly sales environment.
- Set, confirmed and carefully prepared for appointments with customers and prospects, giving clients rewarding service experiences with focused and complete attention.
- Built lasting and revenue-generating customer relationships by connecting with prospects, by making transactions easy for clients and by relentlessly following up after sales.
- Contacted private individuals or businesses by telephone to solicit sales.
- Provided timely, courteous and knowledgeable responses to information requests.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Made appointments with interested customers according to schedule availability.
- Contributed to team efforts by successfully accomplishing $900 in daily sales goals.
- Set up new accounts and listed personal, demographic and payment information in the system.
- Earned reputation for good attendance and hard work.
- Performed site evaluations, customer surveys and team audits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Created agendas and communication materials for team meetings.
Expected in : Graphic Design
Art Institute of Indianapolis - Indianapolis,
GPA:
Expected in 05/2015 High School Diploma:
Carmel High School - Carmel, IN
GPA:
- Customer Satisfaction Surveys recognized throughout entire company and CEO's - Justice
- Amethyst Pin, recognized by Shannon Lund with Rue21 for exceptional service and positive online review
- Customer Satisfaction Survey recognized in company newsletter - Soma 2016
Websites, Portfolios, Profiles
- linkedin.com/in/Jessica-Claire-357276139
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