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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Multi-talented Assistant Manager with 5 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Effective time manager
  • Managerial finance
  • Timely processing
  • Multimedia broadcasting
  • Story time, arts and crafts
  • Managerial experience
  • Skilled manager
  • Payroll, time and attendance
  • Manager coaching and training
  • Full safety compliance
  • Payment processing
  • Issue resolution
  • POS systems
  • Cash drawer balancing
  • Credit and cash transactions
  • Security monitoring
  • Customer greeting
  • Coin counting
  • ID verification
  • Loss prevention
Experience
08/2019 to Current
Full Time Assistant Manager Build-A-Bear Workshop Beaumont, TX,
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 12 member team.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed inventory audits to identify losses and project future demands.
  • Delegated daily tasks to team members to optimize team productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Supported sales management initiatives to optimize business development.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
02/2019 to 08/2019
Night Time Supervisor Dewolff Boberg & Associates Charlotte, NC,
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
  • Merchandised food, including garnishes for serving presentation.
  • Controlled spoilage by generating turn movement and maintaining monthly inventory.
  • Created attractive dessert trays for catering events.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
  • Supervised and communicated with vendors for efficient delivery of wholesale orders.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Maintained atmosphere of enthusiastic customer awareness with emphasis on fast, friendly customer service.
  • Designed appealing product displays.
  • Maintained temperature, sweep and sanitation logs.
08/2017 to 01/2019
Assistant Store Manager Giant Eagle, Inc. Cranberry, PA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Coached and developed store associates through formal and informal interactions.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Mentored team on effective upselling and cross-selling techniques.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Assessed, optimized and elevated operations to target current and expected demands.
07/2015 to 08/2017
Assistant Store Manager Giant Eagle, Inc. East Mckeesport, PA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated and enhanced delivery of $150 of lingerie sales per hour through commisioned sales.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Built proactive and productive relationships with sister store managers and business agents.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Achieved yearly sales, budget and other targeted goals.
  • Mentored team on effective upselling and cross-selling techniques.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Generated business proactively by contacting new and existing customers via telephone, electronic communication, community networking and on showroom floor.
  • Expanded and constantly cultivated knowledge of current products, sales and promotions and courteously and thoroughly answered questions of exacting and discriminating customers.
  • Exceeded hourly sales goals consistently by enthusiastically greeting and assisting customers, discerning wants and needs and closing sales on ideal products for customer.
  • Recommended sales and promotional improvements, planned marketing activities, upgraded store design and maintained showroom to create customer-friendly sales environment.
  • Set, confirmed and carefully prepared for appointments with customers and prospects, giving clients rewarding service experiences with focused and complete attention.
  • Built lasting and revenue-generating customer relationships by connecting with prospects, by making transactions easy for clients and by relentlessly following up after sales.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Made appointments with interested customers according to schedule availability.
  • Contributed to team efforts by successfully accomplishing $900 in daily sales goals.
  • Set up new accounts and listed personal, demographic and payment information in the system.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
Education and Training
Expected in
: Graphic Design
Art Institute of Indianapolis - Indianapolis,
GPA:
Expected in 05/2015
High School Diploma:
Carmel High School - Carmel, IN
GPA:
Activities and Honors
  • Customer Satisfaction Surveys recognized throughout entire company and CEO's - Justice
  • Amethyst Pin, recognized by Shannon Lund with Rue21 for exceptional service and positive online review
  • Customer Satisfaction Survey recognized in company newsletter - Soma 2016
Websites, Portfolios, Profiles
  • linkedin.com/in/Jessica-Claire-357276139

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Resume Overview

School Attended

  • Art Institute of Indianapolis
  • Carmel High School

Job Titles Held:

  • Full Time Assistant Manager
  • Night Time Supervisor
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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