- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
- Vendor relationships
- Price negotiation
- Bouquets, corsages and displays
- Artistic flower arranging
- Customer orders
- Client consultations
- Merchandising and displays
- Artistic floral design
- Customer service-oriented
- Plant care and handling
- MS Office
- Problem resolution
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- Communications
- Insurance billing
- Customer service
- HIPAA guidelines
- Referral verification
- Front desk operations
- Telephone etiquette
- Technologically savvy
- Records management
- Records maintenance
- Patient callbacks
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Floral Designer, 02/2014 to Current
Kroger – Breckenridge, CO,
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Stayed current on the latest floral trends and supplier products by conducting careful research.
- Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Shared details on how to properly care for purchased flowers and plants with customers.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Assistant Receptionist, 05/2019 to 10/2020
St. Joseph Health – Laguna Beach, CA,
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared and sent financial statements to support bookkeeping functions.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Updated group medical records and technical library to support smooth office operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up the waiting room so that it remained neat and organized.
- Processed patient payments and scanned identification and insurance cards.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Observed strict HIPAA guidelines at all times according to company policy.
- Set up appointments for physician visits and procedures using calendar software.
- Took messages from patients and promptly relayed to appropriate staff.
Medical Assistant & Allergy Tech, 06/2017 to 03/2019
Avanta Health Professionals – City, STATE,
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Maintained and calibrated lab instruments and equipment to streamline use.
- Tested and repaired medical testing equipment to maintain safety and accuracy.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Communicated with patients by phone and via written correspondence.
- Printed and filed examination data records according to HIPAA patient standards.
- Organized charts, documents and supplies to maintain team efficiency.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Recorded vital signs and medical history for 1 patients each 15 mins.
- Assessed, documented and monitored vital signs for more than 25 patients per day.
- Assisted with technical treatments and entered information within patient records and charts.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Recorded patient histories and filed supporting clinical data and diagnosis.
- Scheduled appointments for patients via phone and in person.
- Maintained clean and organized work area with adequate supplies and reagents.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Answered appointment calls to streamline office operations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Requested scripts from doctors and verified insurance and coding.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Billing & Coding : Medical Insurance Coding & Billing, Expected in 06/2017
Remington College - Houston, TX,
GPA:
Phlebotomy: Phlebotomy, Expected in 04/2019
Oquirrh Mountain Phlebotomy School LLC - Houston, TX,
GPA:
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