Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Skills
Vendor relationships
Price negotiation
Bouquets, corsages and displays
Artistic flower arranging
Customer orders
Client consultations
Merchandising and displays
Artistic floral design
Customer service-oriented
Plant care and handling
MS Office
Problem resolution
Communications
Insurance billing
Customer service
HIPAA guidelines
Referral verification
Front desk operations
Telephone etiquette
Technologically savvy
Records management
Records maintenance
Patient callbacks
Experience
Floral Designer, 02/2014 to Current Kroger – Breckenridge, CO,
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Stayed current on the latest floral trends and supplier products by conducting careful research.
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Shared details on how to properly care for purchased flowers and plants with customers.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Assistant Receptionist, 05/2019 to 10/2020 St. Joseph Health – Laguna Beach, CA,
Conducted patient intake interviews to collect medical information and insurance details.
Prepared and sent financial statements to support bookkeeping functions.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Updated group medical records and technical library to support smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Informed patients of financial responsibilities prior to rendering services.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Straightened up the waiting room so that it remained neat and organized.
Processed patient payments and scanned identification and insurance cards.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Answered multi-line phone system and directed callers to requested personnel and departments.
Observed strict HIPAA guidelines at all times according to company policy.
Set up appointments for physician visits and procedures using calendar software.
Took messages from patients and promptly relayed to appropriate staff.
Medical Assistant & Allergy Tech, 06/2017 to 03/2019 Avanta Health Professionals – City, STATE,
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Completed clinical procedures and gathered patient data for interpretation by physician.
Maintained and calibrated lab instruments and equipment to streamline use.
Tested and repaired medical testing equipment to maintain safety and accuracy.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Communicated with patients by phone and via written correspondence.
Printed and filed examination data records according to HIPAA patient standards.
Organized charts, documents and supplies to maintain team efficiency.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Recorded vital signs and medical history for 1 patients each 15 mins.
Assessed, documented and monitored vital signs for more than 25 patients per day.
Assisted with technical treatments and entered information within patient records and charts.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Recorded patient histories and filed supporting clinical data and diagnosis.
Scheduled appointments for patients via phone and in person.
Maintained clean and organized work area with adequate supplies and reagents.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Answered appointment calls to streamline office operations.
Contacted pharmacies to submit and refill patients' prescriptions.
Prepared patients for examinations, taking vital signs and updating medical histories.
Prepared prescription refill requests on behalf of physician to prevent lags.
Requested scripts from doctors and verified insurance and coding.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Education and Training
Billing & Coding : Medical Insurance Coding & Billing, Expected in 06/2017 Remington College - Houston, TX, GPA:
Phlebotomy: Phlebotomy, Expected in 04/2019 Oquirrh Mountain Phlebotomy School LLC - Houston, TX, GPA:
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