Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

  • Vendor relationships
  • Price negotiation
  • Bouquets, corsages and displays
  • Artistic flower arranging
  • Customer orders
  • Client consultations
  • Merchandising and displays
  • Artistic floral design
  • Customer service-oriented
  • Plant care and handling
  • MS Office
  • Problem resolution
  • Communications
  • Insurance billing
  • Customer service
  • HIPAA guidelines
  • Referral verification
  • Front desk operations
  • Telephone etiquette
  • Technologically savvy
  • Records management
  • Records maintenance
  • Patient callbacks
Floral Designer, 02/2014 to Current
KrogerBreckenridge, CO,
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Stayed current on the latest floral trends and supplier products by conducting careful research.
  • Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Shared details on how to properly care for purchased flowers and plants with customers.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Assistant Receptionist, 05/2019 to 10/2020
St. Joseph HealthLaguna Beach, CA,
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Informed patients of financial responsibilities prior to rendering services.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up the waiting room so that it remained neat and organized.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Set up appointments for physician visits and procedures using calendar software.
  • Took messages from patients and promptly relayed to appropriate staff.
Medical Assistant & Allergy Tech, 06/2017 to 03/2019
Avanta Health ProfessionalsCity, STATE,
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Maintained and calibrated lab instruments and equipment to streamline use.
  • Tested and repaired medical testing equipment to maintain safety and accuracy.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Communicated with patients by phone and via written correspondence.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Recorded vital signs and medical history for 1 patients each 15 mins.
  • Assessed, documented and monitored vital signs for more than 25 patients per day.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Scheduled appointments for patients via phone and in person.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Answered appointment calls to streamline office operations.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Requested scripts from doctors and verified insurance and coding.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Education and Training
Billing & Coding : Medical Insurance Coding & Billing, Expected in 06/2017
Remington College - Houston, TX,
Phlebotomy: Phlebotomy, Expected in 04/2019
Oquirrh Mountain Phlebotomy School LLC - Houston, TX,

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School Attended

  • Remington College
  • Oquirrh Mountain Phlebotomy School LLC

Job Titles Held:

  • Floral Designer
  • Medical Assistant Receptionist
  • Medical Assistant & Allergy Tech


  • Billing & Coding
  • Phlebotomy

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