Floral Designer resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Friendly Veterinary Receptionist/Technician with a love of animals and people and a strong work ethic. Committed to working as part of an amazing office team.
Responsible individual talented in working as part of effective teams or in solitary roles. Focused, reliable and committed to client satisfaction. Looking to join an organization as a Receptionist or Technician.
Hard working, loyal and dependable. Willing to help in any aspect of the hospital, from answering phones, cleaning, to assisting the veterinarian.
I enjoy working with the people as much as the animals, and love helping people with their questions for all reasons, whether it's a simple need or to the hard part of end of life.
Looking for a place to be part of the team long term. Hopefully with a chance for advancement.
Skills
Client-focused
Patient evaluations
Collecting blood samples
Radiography
Lab animal restraint
Experience
Floral Designer, 11/1992 - 02/2017 1-800-Flowers.Com, Inc. – Savannah, GA,
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Oversaw team and kept members on task to complete orders according to deadlines.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Operated anesthetic machines, oxygen equipment and monitoring equipment.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology.
Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.
Assisted veterinarian with treatment of wounds, vaccination administration and operations.
Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
Operated x-ray machines and exposed radiographic films.
Completed admission records, including statements made by client concerning patient's problems and history.
Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures.
Prepared and labeled medications and informed client of administration techniques.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
Prepared and reviewed records and consent forms.
Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
Front Desk Receptionist/Veterinary Technician, 02/2017 - Current Mokena Animal Clinic Ltd. – City, STATE,
Welcomed clients and pets to front desk and engaged in friendly conversations while conducting check-in process.
Personally addressed and welcomed numerous clients to business per day, improving overall customer service and engagement.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members, scheduled appointments.
Responded to inquiries and requests made online, by phone or email.
Solved minor customer issues and escalated major problems immediately to front desk management.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Cultivated professional relationships with clients and their pets through active response, dedicated assistance and care and concern.
Delivered exceptional services clients and pets, maximizing productivity and customer satisfaction.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Receptionist/ Veterinary Technician, 03/2018 - Current Animal Emergency Of Mokena – City, STATE,
Answered and directed incoming calls using multi-line telephone system.
Greeted customers, answered general questions and directed to appropriate locations.
Greeted clients, assessed needs of pets and determined triage.
Answered calls to help clients determine the severity of their pet's emergency.
Kept dogs safe by remaining alert to environmental conditions such as temperament of pet and condition of pet.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Collected urine by expression cystocentesis, or catheterization.
Operated x-ray machines and exposed radiographic films.
Assisted veterinarian with treatments.
Performed routine laboratory procedures such as hematology, microbiology, parasitology, blood chemistry, urinalysis and serology.
Education and Training
Associate of Applied Science: Veterinary Technology, Expected in 02/2012 - Fox College Inc - Chicago, IL GPA:
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