Floral Designer resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Positive, upbeat , brings more than 18 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Dependable, strong work ethic and always ready to work and help as a team player.
I have a Louisiana retail floral license.
Skills
Price Negotiation
Vendor Relationships
Flower Storage
Bouquets, Corsages and Displays
Artistic Flower Arranging
Customer Orders
Client Consultations
Work Ethic
Computer Skills
Organizational Skills
Friendly, Positive Attitude
Reliable and Trustworthy
Conflict Resolution
Relationship Building
Active Listening
Training & Development
Customer Service
People Skills
Experience
Floral Designer, 10/2016 to 02/2022 Belmond – Charleston, SC,
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
Shared details on how to properly care for purchased flowers and plants with customers.
Stayed current on latest floral trends and supplier products by conducting careful research.
Set up colorful and inspiring store displays and arrangements.
Created tabletop and various other custom arrangements or pieces.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Management Trainee, 09/2013 to 09/2016 Erickson Living – Fairfax, VA,
Resolved customer issues efficiently to build loyalty.
Assumed responsibilities of store manager during supervisor's absence.
Communicated status of assigned responsibilities to management.
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Balanced cash drawer daily and performed opening and closing duties.
Responded to advanced issues with professional and relationship-focused approach.
Assisted with administrative tasks to better understand industry processes.
Met with customers to discuss options for selection of products and services.
Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
Shadowed managers to gain understanding of organizational expectations and management techniques.
Assisted with projects and responsibilities to foster relationships with internal departments.
Tracked, recorded and reported customer satisfaction data for each shift.
Collaborated with management on marketing strategies to increase sales and gross profit.
Contributed to outline and direction for employee project teams.
Scheduled team members in busy office settings to facilitate appropriate coverage.
Collaborated with manager to compile standardized policy to maintain compliance with company guidelines and regulatory requirements.
Assisted with recruitment, interviewing and onboarding new employees.
Store Manager, 02/2010 to 09/2013 Genuine Parts Company – Neptune, NJ,
Investigated and resolved variances with inventory records.
Performed cycle counts on daily basis to immediately spot errors and apply remedies.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Organized and processed damaged goods according to vendor and manufacturer procedures.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Verified receipt of returned materials to maintain accuracy of vendor credits.
Provided top quality control while eliminating downtime to maximize revenue.
Recommended improvements to management to regulate inbound load volume based on inventory requirements.
Strengthened operational efficiencies and traceability by utilizing organizational filing systems for product placement.
Entered information into system to update status reports.
Reviewed accuracy of vendor credits by analyzing receipt of returned materials.
Dog Groomer, 02/2005 to 01/2010 Metro Animals And Happy K9 – Plano, TX,
Developed long-term relationships with clients and bonded with animals through regular contact.
Supported animal health by keeping areas clean, neat and properly sanitized.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Cared for pets during owners' absences.
Created consistent workflows by assisting with washing, drying and folding duties.
Washed, groomed and trimmed each animal to enhance coat health.
Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Unloaded and organized supplies and product inventory.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Examined animals for injury or illness and documented symptoms for veterinarian review.
Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
Delivered excellent service to pet owners to drive repeat business.
Kept dogs safe by remaining alert to environmental conditions and nearby animals.
Education and Training
High School Diploma: , Expected in 05/2003 Grant High School - Dry Prong, LA GPA:
: General Studies, Expected in LSUA - Alexandria, LA, GPA:
Grooming License: Dog Grooming, Expected in Petsmart Grooming School - Flowood, MS, GPA:
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