Floral Designer resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Positive, upbeat , brings more than 18 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Dependable, strong work ethic and always ready to work and help as a team player.

I have a Louisiana retail floral license.

  • Price Negotiation
  • Vendor Relationships
  • Flower Storage
  • Bouquets, Corsages and Displays
  • Artistic Flower Arranging
  • Customer Orders
  • Client Consultations
  • Work Ethic
  • Computer Skills
  • Organizational Skills
  • Friendly, Positive Attitude
  • Reliable and Trustworthy
  • Conflict Resolution
  • Relationship Building
  • Active Listening
  • Training & Development
  • Customer Service
  • People Skills
Floral Designer, 10/2016 to 02/2022
BelmondCharleston, SC,
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
  • Shared details on how to properly care for purchased flowers and plants with customers.
  • Stayed current on latest floral trends and supplier products by conducting careful research.
  • Set up colorful and inspiring store displays and arrangements.
  • Created tabletop and various other custom arrangements or pieces.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Management Trainee, 09/2013 to 09/2016
Erickson LivingFairfax, VA,
  • Resolved customer issues efficiently to build loyalty.
  • Assumed responsibilities of store manager during supervisor's absence.
  • Communicated status of assigned responsibilities to management.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Balanced cash drawer daily and performed opening and closing duties.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Assisted with administrative tasks to better understand industry processes.
  • Met with customers to discuss options for selection of products and services.
  • Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Assisted with projects and responsibilities to foster relationships with internal departments.
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Collaborated with management on marketing strategies to increase sales and gross profit.
  • Contributed to outline and direction for employee project teams.
  • Scheduled team members in busy office settings to facilitate appropriate coverage.
  • Collaborated with manager to compile standardized policy to maintain compliance with company guidelines and regulatory requirements.
  • Assisted with recruitment, interviewing and onboarding new employees.
Store Manager, 02/2010 to 09/2013
Genuine Parts CompanyNeptune, NJ,
  • Investigated and resolved variances with inventory records.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Verified receipt of returned materials to maintain accuracy of vendor credits.
  • Provided top quality control while eliminating downtime to maximize revenue.
  • Recommended improvements to management to regulate inbound load volume based on inventory requirements.
  • Strengthened operational efficiencies and traceability by utilizing organizational filing systems for product placement.
  • Entered information into system to update status reports.
  • Reviewed accuracy of vendor credits by analyzing receipt of returned materials.
Dog Groomer, 02/2005 to 01/2010
Metro Animals And Happy K9Plano, TX,
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Cared for pets during owners' absences.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Unloaded and organized supplies and product inventory.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Delivered excellent service to pet owners to drive repeat business.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
Education and Training
High School Diploma: , Expected in 05/2003
Grant High School - Dry Prong, LA
: General Studies, Expected in
LSUA - Alexandria, LA,
Grooming License: Dog Grooming, Expected in
Petsmart Grooming School - Flowood, MS,

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Resume Overview

School Attended

  • Grant High School
  • LSUA
  • Petsmart Grooming School

Job Titles Held:

  • Floral Designer
  • Management Trainee
  • Store Manager
  • Dog Groomer


  • High School Diploma
  • Some College (No Degree)
  • Grooming License

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