fleet revenue collection specialist ii mgr resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking, driven and adaptable Manager with years of experience and record of success within the government and corporate sector. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Integrity and Ingenuity
Strong interpersonal skills
Financial management
Self-motivated
Culturally Aware
Organized and efficient
GAAP expertise
Research/due diligence
Training & Development
Microsoft Office
Experience
07/2019 to CurrentFleet Revenue Collection Specialist II (Mgr)Fulton County Tax Commissioner's Office | City, STATE,
Supervises, directs and evaluates assigned staff; assigns work schedules to ensure adequate coverage.
Performs accounting and banking functions: receives and processes payments from taxpayers through email, walk-ins, and mail.
Reviews and monitors compliance with applicable codes, laws, rules, regulations, standards, policies and procedures as given by Georgia Department of Revenue.
Update training manuals, job aids, publications for staff to refer to as needed; schedule staff to attend routine training sessions and provides one on one training as needed.
Generates vehicle master record from title applications provided by dealers, finance companies, and tag tax receipts from other Georgia licensing officials.
Verify the correct tag penalties and interest are reported and collected as mandated by state law.
Determine availability of proper documents to complete title transfers in accordance with state law.
Ensures recorded information on title document is complete and accurate, including buyer and seller signatures and addresses, odometer readings, date of sale, and lien release or lien assignment.
Assists applicants with obtaining and completing state forms and correction affidavits.
Prepares title applications and verifies accuracy with the customer by mutual signatures prior to submitting title application to the State DOR.
Determine appropriate lien information for title applications.
Calculates Title ad valorem tax due date after studying registration package provided by the registrant.
Ensures correct Title ad valorem penalties and interest are reported and collected.
Verifies and reconciles any shortages or overages.
Generates daily cash collection summary spreadsheets; compiles to a monthly report and saves for auditing purposes.
Reconciles end of day listing of all license tags and decals sold with cash collection.
05/2017 to 07/2019Floating Property ManagerIntown Suites | City, STATE,
Supervised day-to-day operations of the entire on-site team, including delegating work, reviewing work, and maintaining deadlines.
Investigated guest disturbances, complaints or requests and provided resolution in accordance with regulations established in the policy.
Provided relief management at multiple properties.
Understood the financial goals of the property and make sure the property meets those goals.
Interviewed, hired, trained, evaluated, motivated, all staff under the direction of the Market Manager and Intown Suites Policies.
Developed, mentor, lead, and manage a high-performing, cohesive team, including guest services, maintenance and housekeeping personnel, in order to maximize their engagement and minimize turnover.
Accepted weekly and daily payments and posts to MSI NiteVison.
Recorded monies collected and prepare bank deposit slips on an on-going basis.
Prepared weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensure guest lists are accurate and up-to-date at all times.
Managed the day-to-day administration of the property office, including answering telephones; interacting with guest in a courteous and professional manner; sorting, distributing, opening and answering mail daily; and handling guest inquiries and concerns.
Ensured the office is clean and well organized, and that it and the staff are presentable to the public.
Lead by example.
Conducted monthly staff meetings wherein safety is a standing item of information and discussion.
Maintained compliance, policy and procedures.
10/2006 to 05/2017Program Analyst/Senior Case Advocate/Contact RepresentativeInternal Revenue Service | City, STATE,
Promoted to this role to analyze and develop ad hoc reports, including variance, trend, mix and cost – benefit analysis.
Completed briefings that were utilized during Congressional visits, monthly office briefings and outreach to Taxpayer Advocate Service (TAS) targeted audiences.
Performed account receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Utilized computerized accounting software programs to perform duties.
Provided detailed analysis of audit findings to taxpayers and their representative.
Assisted in gathering data for monthly reporting of audit financials, recoveries received and outstanding balance due.
Reviewed 300+ tax returns for errors and organized for audit review.
Verified the accuracy of financial records.
Reconciled bank accounts, credit cards and taxpayer transactions via QuickBooks.
Worked an inventory of 150 cases regarding issues and problems that have not been resolved through normal IRS channels.
Conducted training on completion of audit work papers, current accounting regulations, audit guidelines and changes in tax rules.
Education and Training
Expected in to to High School Diploma | Creekside High School, Murray, Utah, GPA:
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Resume Overview
School Attended
Creekside High School
Job Titles Held:
Fleet Revenue Collection Specialist II (Mgr)
Floating Property Manager
Program Analyst/Senior Case Advocate/Contact Representative