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eye technician resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Appointment Management
  • Medical History Obtainment
  • Patient Care
  • Ocular Measurements
  • Diagnostic Testing
  • Retinal Procedure Assistance
  • Preliminary Testing
  • Appointment Scheduling
  • Equipment Calibration
  • Patient Relations
  • Ophthalmology Testing
  • Standards Compliance
  • Updating Medical Records
  • Multi-Line Telephone System Operation
  • Basic Math
  • Clear Communication
  • Patient Support
  • Decision-Making
  • Patient Chart Tracking
  • Conflict Resolution
  • Relationship Building
  • Cleaning and Sanitizing
  • Critical Thinking
  • Professional Bedside Manner
  • Patient Scheduling
  • Willingness to Learn
Experience
02/2020 to Current
Eye Technician Lowes Owings Mills, MD,
  • Prepared patients and administered basic eye exam tests.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Conducted follow-ups with patients to evaluate progress, promote continuity of care and improve health outcomes.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Motivated and supported patients in navigating treatment for chronic eye conditions.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Handled general office duties to support administrative staff during peak hours.
  • Explained treatment procedures and physicians' instructions.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared treatment rooms for patient examinations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted back office patient processes to reduce office wait times.
01/2017 to 01/2020
Eye Technician South Florida Eye Care Center City, STATE,
  • Prepared patients and administered basic eye exam tests.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Conducted follow-ups with patients to evaluate progress, promote continuity of care and improve health outcomes.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Handled general office duties to support administrative staff during peak hours.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Prepared treatment rooms for patient examinations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Assisted back office patient processes to reduce office wait times.
01/2014 to 01/2017
Customer Service Associate Walgreens City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Improved customer service wait times to mitigate complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Explained benefits, features and recommendations to maximize client retention.
  • Promoted brand and marketing campaigns to create interest with customer.
Education and Training
Expected in 06/2009 to to
High School Diploma:
Villena-Revolucion - Cuba,
GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Villena-Revolucion

Job Titles Held:

  • Eye Technician
  • Eye Technician
  • Customer Service Associate

Degrees

  • High School Diploma

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