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Summary
Explosive Ordnance Disposal Technician proficient in training for both military personnel and civilians. Customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to resolution and improvement. Confident communicator.
Skills
Verbal and Written Communication
Business Correspondence
Calm Under Pressure
Team Leadership
Critical Thinking
Active Listening
Motivated Work Ethic
Microsoft Office/Outlook Proficiency
Creative Problem Solving
Reliable and Trustworthy
Team Management
Relationship Building
Conflict Resolution
Customer Service
People Skills
Working Collaboratively
Friendly, Positive Attitude
Problem-Solving
OSHA Knowledge
Experience
11/2018 to 10/2022Explosive Ordnance Disposal TechnicianBlue Nile | Los Angeles, CA,
Determined optimal plans for effective removal or destruction of ordnances after assessing nature of devices and explosives present.
Managed unit training schedule and kept current records of training courses.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Constructed and used field communication equipment to receive orders and transmit information about disposals.
03/2019 to 08/2022Director of MerchandisingState Of Louisiana | Sulphur, LA,
Grew brand awareness by promoting new products and coordinating merchandising initiatives.
Located and vetted vendors, established good relationships and negotiated contracts.
Expeditiously and effectively resolved purchasing claim issues.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
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