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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Explosive Ordnance Disposal Technician proficient in training for both military personnel and civilians. Customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to resolution and improvement. Confident communicator.

Skills
  • Verbal and Written Communication
  • Business Correspondence
  • Calm Under Pressure
  • Team Leadership
  • Critical Thinking
  • Active Listening
  • Motivated Work Ethic
  • Microsoft Office/Outlook Proficiency
  • Creative Problem Solving
  • Reliable and Trustworthy
  • Team Management
  • Relationship Building
  • Conflict Resolution
  • Customer Service
  • People Skills
  • Working Collaboratively
  • Friendly, Positive Attitude
  • Problem-Solving
  • OSHA Knowledge
Experience
11/2018 to 10/2022 Explosive Ordnance Disposal Technician Blue Nile | Los Angeles, CA,
  • Determined optimal plans for effective removal or destruction of ordnances after assessing nature of devices and explosives present.
  • Managed unit training schedule and kept current records of training courses.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Constructed and used field communication equipment to receive orders and transmit information about disposals.
03/2019 to 08/2022 Director of Merchandising State Of Louisiana | Sulphur, LA,
  • Grew brand awareness by promoting new products and coordinating merchandising initiatives.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Expeditiously and effectively resolved purchasing claim issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Progressed through various purchasing, warehousing, and leadership roles.
  • Sourced well-qualified candidates.
  • Led initiative for new purchasing protocol proposal and implementation.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Organized and prioritized projects.
  • Accurately recorded financial data in merchandising systems.
11/2015 to 11/2018 Food Service Specialist Marine Corps | City, STATE,
  • Kept customer and food preparation areas clean and well-organized.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Prepared nutritious meals according to standard guidelines.
  • Reported food inventory and supplies to management to reorder and maintain adequate stock.
Education and Training
Expected in Intelligence Studies | General Studies American Public University System, Charles Town, WV GPA:
Expected in | Rockhurst University, Kansas City, MO GPA:
Certifications
  • HAZWOPER, OSHA - 2021
  • Advanced Diagnostics Level 1, Defense Nuclear Weapons School - 2019
  • Naval School Explosive Ordnance Disposal, United States Marine Corps - 2019
  • Los Alamos Homemade Explosives Training - 2019
  • Unit Readiness Planner - 2017
  • Basic Emergency Vehicle Operator - 2021
  • Radiation Protection Assistant - 2020
  • TS/SCI-2019

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Resume Overview

School Attended

  • American Public University System
  • Rockhurst University

Job Titles Held:

  • Explosive Ordnance Disposal Technician
  • Director of Merchandising
  • Food Service Specialist

Degrees

  • Intelligence Studies
  • Some College (No Degree)

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