Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Collaborative Project Manager emphasizing team building. Comprehensive background includes twenty years in project planning and development. Trained extensively in customer service and relationship building.
Skills
Project planning and development
Logistics management
Procedure development
Strategic planning
Inventory control
Team building
Multi-site operations
Personable
Dependable
Employee relations
Performance evaluations
Dedicated team player
Work History
02/2013 to 03/2014Environment Technician ManagerSonora Quest Laboratories | Phoenix, AZ,
Perform various duties surrounding Code package deployments to other like Environments (a collection of VM's into one ECN).
Monitor Environment activity.
The maintenance of a variety of development related systems.
Working closely with a Scrum based development environment of various dev systems; making sure systems are up to date and usable assuring that team's code is functioning as defined.
Experience with Linux environments running a variety of open-source tools (e.g.
Vagrant, Team City, Crucible, etc.) and a solid understanding of a number of browsers.
Provide onboarding for all new Developers and QA personnel.
Work closely with all other Environment owners from Nike Business groups for enhanced Data package release schedules into production for the Nike Consumer.
04/2009 to 10/2012Senior Computer OperatorAffiliated Computer Services (ACS), Inc | City, STATE,
Provided superior-level IT management of servers, switches, patch panel closets, and fiber directors for over 32,500 square feet of IT space.
Delivered flawless installation of rack and wire servers in two data center locations.
Relied upon to troubleshoot all server errors, both fiber and copper.
Installed ram, hard drives, and motherboards.
Constructed servers of varying complexities for all business units.
Demonstrated the ability to analyze processes and reach logical conclusions.
Exhibited the ability to multitask complex directives and prioritize projects.
05/2008 to 02/2009CSS Manager II/Projects ManagerNike Retail/Siemens | City, STATE,
Managed all incoming/outgoing hardware/software for Nike Retail-IT Factory Store Outlets while consecutively achieving recognition as a Projects Manager with Siemens.
Provided continual oversight and achieved successful completion of 45 Nike factory store launches throughout the United States.
Realized a monthly IT equipment disposal savings of $20K through the refurbishment of equipment and school donations.
Offered expertise and consistent management in POS configuration.
Directed all activities of the deskside services group comprised of 80 interactive support staff.
Safeguarded and ensured all software/hardware upgrades were completed in a timely manner per predetermined site requirements.
Supported"no school should go without a PC on every desk" initiative through the management of customer electronic disposal/divestiture community outreach programs and district-wide school distribution.
Coordinated multiple teams and established communication standards.
Continued work with several local Non Profit organizations.
07/2000 to 05/2008PC Technical Support ManagerACS/Lockheed Martin Co., IBS, Nike | City, STATE,
Provided desktop moves services, management, and support for Nike warehouse services.
Directed all inbound computing hardware/software.
Expertly supported 800+ customer relocations each month for Nike WHQ.
Directed all activities and provided training for 18 staff members, mentoring for achievement.
Teamed to develop a key community service event resulting in the donation of 1,500+ pieces of equipment to schools and non-profit organizations throughout the Northwestern United States.
Spearheaded the relocation of 500 users in three months throughout the Portland metro area.
Successfully facilitated signing of new businesses for ACS, achieving a high profit margin over previous years.
Analyzed processes, provided key research, and implemented measures for Nike's unusable IT devices, realizing a $20K monthly cost savings.
Designed, coordinated, and applied new procedures in daily operations for the Nike equipment warehouse to provide oversight for 1K hardware/software units per month.
Ensured the successful execution of computer refurbishing and reallocation initiatives for 500-600 pieces of equipment on a month basis.
Coordinated equipment shipments for 35 Nike factory stores throughout the U.S.
in conjunction with Nike Retail-IT Group, ensuring successful PC, server, and digiPos Blade configuration.
Engaged in turning around an at-risk project by meeting with the customer manager, reviewing expectations, providing excellent service, and bringing the account back into a positive status.
Education
Expected in 1 1992Associate of Applied Science | Computer SciencePortland Community College, Portland, ORGPA: Computer Science
Expected in Computer Operations (2 year course); ISO 20000Internal Audit Assessor, Documentation Control; Management for Entry Level Managers '09 | , , GPA: Siemens 100 class; Management Coaching Skills, Fred Pryor Seminars; Managing Technical Staff, Fred Pryor Seminars; Project Management; Supporting MS Win95; BANYAN Vines Administration; HP-UX System Security; Novell NetWare 3.1xAdministration
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School Attended
Portland Community College
Job Titles Held:
Environment Technician Manager
Senior Computer Operator
CSS Manager II/Projects Manager
PC Technical Support Manager
Degrees
Associate of Applied Science
Computer Operations (2 year course); ISO 20000Internal Audit Assessor, Documentation Control; Management for Entry Level Managers '09
