Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Collaborative Project Manager emphasizing team building. Comprehensive background includes twenty years in project planning and development. Trained extensively in customer service and relationship building.
  • Project planning and development
  • Logistics management
  • Procedure development
  • Strategic planning
  • Inventory control
  • Team building
  • Multi-site operations
  • Personable
  • Dependable
  • Employee relations
  • Performance evaluations
  • Dedicated team player
Work History
02/2013 to 03/2014 Environment Technician Manager Sonora Quest Laboratories | Phoenix, AZ,
  • Perform various duties surrounding Code package deployments to other like Environments (a collection of VM's into one ECN).
  • Monitor Environment activity.
  • The maintenance of a variety of development related systems.
  • Working closely with a Scrum based development environment of various dev systems; making sure systems are up to date and usable assuring that team's code is functioning as defined.
  • Experience with Linux environments running a variety of open-source tools (e.g.
  • Vagrant, Team City, Crucible, etc.) and a solid understanding of a number of browsers.
  • Provide onboarding for all new Developers and QA personnel.
  • Work closely with all other Environment owners from Nike Business groups for enhanced Data package release schedules into production for the Nike Consumer.
04/2009 to 10/2012 Senior Computer Operator Affiliated Computer Services (ACS), Inc | City, STATE,
  • Provided superior-level IT management of servers, switches, patch panel closets, and fiber directors for over 32,500 square feet of IT space.
  • Delivered flawless installation of rack and wire servers in two data center locations.
  • Relied upon to troubleshoot all server errors, both fiber and copper.
  • Installed ram, hard drives, and motherboards.
  • Constructed servers of varying complexities for all business units.
  • Demonstrated the ability to analyze processes and reach logical conclusions.
  • Exhibited the ability to multitask complex directives and prioritize projects.
05/2008 to 02/2009 CSS Manager II/Projects Manager Nike Retail/Siemens | City, STATE,
  • Managed all incoming/outgoing hardware/software for Nike Retail-IT Factory Store Outlets while consecutively achieving recognition as a Projects Manager with Siemens.
  • Provided continual oversight and achieved successful completion of 45 Nike factory store launches throughout the United States.
  • Realized a monthly IT equipment disposal savings of $20K through the refurbishment of equipment and school donations.
  • Offered expertise and consistent management in POS configuration.
  • Directed all activities of the deskside services group comprised of 80 interactive support staff.
  • Safeguarded and ensured all software/hardware upgrades were completed in a timely manner per predetermined site requirements.
  • Supported"no school should go without a PC on every desk" initiative through the management of customer electronic disposal/divestiture community outreach programs and district-wide school distribution.
  • Coordinated multiple teams and established communication standards.
  • Continued work with several local Non Profit organizations.
07/2000 to 05/2008 PC Technical Support Manager ACS/Lockheed Martin Co., IBS, Nike | City, STATE,
  • Provided desktop moves services, management, and support for Nike warehouse services.
  • Directed all inbound computing hardware/software.
  • Expertly supported 800+ customer relocations each month for Nike WHQ.
  • Directed all activities and provided training for 18 staff members, mentoring for achievement.
  • Teamed to develop a key community service event resulting in the donation of 1,500+ pieces of equipment to schools and non-profit organizations throughout the Northwestern United States.
  • Spearheaded the relocation of 500 users in three months throughout the Portland metro area.
  • Successfully facilitated signing of new businesses for ACS, achieving a high profit margin over previous years.
  • Analyzed processes, provided key research, and implemented measures for Nike's unusable IT devices, realizing a $20K monthly cost savings.
  • Designed, coordinated, and applied new procedures in daily operations for the Nike equipment warehouse to provide oversight for 1K hardware/software units per month.
  • Ensured the successful execution of computer refurbishing and reallocation initiatives for 500-600 pieces of equipment on a month basis.
  • Coordinated equipment shipments for 35 Nike factory stores throughout the U.S.
  • in conjunction with Nike Retail-IT Group, ensuring successful PC, server, and digiPos Blade configuration.
  • Engaged in turning around an at-risk project by meeting with the customer manager, reviewing expectations, providing excellent service, and bringing the account back into a positive status.
Expected in 1 1992 Associate of Applied Science | Computer Science Portland Community College, Portland, OR GPA:
Computer Science
Expected in Computer Operations (2 year course); ISO 20000Internal Audit Assessor, Documentation Control; Management for Entry Level Managers '09 | , , GPA:
Siemens 100 class; Management Coaching Skills, Fred Pryor Seminars; Managing Technical Staff, Fred Pryor Seminars; Project Management; Supporting MS Win95; BANYAN Vines Administration; HP-UX System Security; Novell NetWare 3.1xAdministration
BANYAN Vines, browsers, Coaching, hardware upgrades, hardware, Computer Operations, Documentation, hard drives, HP-UX, ISO, IT management, Linux, Managing, mentoring, MS Win95, motherboards, Novell NetWare 3.1, personnel, POS, processes, Profit, Project Management, QA, ram, research, Retail, Seminars, servers, Siemens, switches, troubleshoot, VM

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School Attended

  • Portland Community College

Job Titles Held:

  • Environment Technician Manager
  • Senior Computer Operator
  • CSS Manager II/Projects Manager
  • PC Technical Support Manager


  • Associate of Applied Science
  • Computer Operations (2 year course); ISO 20000Internal Audit Assessor, Documentation Control; Management for Entry Level Managers '09

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