Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-Oriented recent graduate with an Associate Degree in Health Information Management with over 10 years of Customers Service and Administrative Positions. Proficient knowledge of medical terminology and full-cycle billing process and charge entry for all types of claims. Familiarity with HIPAA Guidelines and CPT and ICD 10Coding and Billing Guidelines, MS Office Suite Word, Access, Excel, and PowerPoint) 3m Encoder, EPIC, DrCronos. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A reliable employee seeking a billing/coding position. Offering excellent communication and good judgment. Reliable Intern studying Billing/Coding seeks an internship opportunity to expand skills and gain valuable real-world experience.

  • Effective communication
  • HIPAA and HITECH requirements
  • Health records review
  • Proficient in MS Office (Word, Excel, PowerPoint)
  • Data management
  • Customer service
  • Flexible & Adaptable
  • Accurate documentation
Work History
Enviromental Technician, 05/2018 - Current
Urban Air Adventure Park New Braunfels, TX,
  • Maintained quality assurance and customer satisfaction objectives.
  • Kept work consistently compliant with 5S standards.
  • Maintain and apply knowledge of current policies, regulations, and industrial processes.
  • Maintain all areas clean and free from any chemical spills.
  • Maintain all chemicals labeled properly.
  • Process all rooms that has been contaminated with any airborne disease.
  • Report any chemical that is not disposed correctly
Drivers License Examiner, 05/2006 - 12/2013
NC Department Of Motor Vehicles City, STATE,
  • Wrote, reviewed, and submitted over 75 reports every week for department records.
  • Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Improved operations through consistent hard work and dedication.
  • Offered friendly and efficient service to all customers, handling challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and other communications.
Manager, 09/1985 - 05/2006
Kelly's Cleaners LLC City, STATE,
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Recorded inventory sales into the organization's weekly income report.
  • Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.
  • Monitored and supported the progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Onboarded new employees, including training, mentoring, and new hire documentation.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated report data to proactively adjust and enhance operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Conducted monthly inventories of raw materials and components on the work floor.
  • Accomplished multiple tasks within established timeframes.
  • Approved regular payroll submissions for employees.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
Bachelor of Science: Bachelor of Science, Expected in 01/2023
Bryan University - Tempe, AZ,
  • Graduated in Top 10% of Class
  • Coursework in Data Processing
  • Member of Student Volunteer, Student Social Club.
  • Graduated with a 3.51 GPA
  • President/Dean List
  • Continuing education in Health Management
Associate of Science: Health Information Management, Expected in 11/2020
Bryan University - Tempe, AZ
  • Dean's and President List
  • Coursework in ICD 10 CM, ICD 10 PCS, HCPCS, and CPT
  • Dean's List
  • Awarded
  • Continuing education in HIM Bachelor's degree
  • Telephone Service - Professionally processed many calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 17 staff members.

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  • Bachelor of Science
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