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director oncology services resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Summary

Accomplished Director offering 13 years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in boosting revenue, quality, and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking, and problem-solving abilities. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards. Proven track record of developing targeted business operations plans, implementing improvements, and overseeing to generate high-quality work.

Core Professional Strengths

· Networking

· Accounts payable and receivable

· Budget control

· Issues resolution

· Troubleshooting and analysis

· Project oversight

· Client relationship management

· Recruiting and hiring

· Staff development

· Leadership

· Time management

· Teambuilding

· Customer service

· Working collaboratively

· Patient relations

· Critical thinking

· Relationship building

· Data management

Professional Experience
Director, Oncology Services, 09/2007 to Current
Northbay Healthcare GroupFairfield, CA,

· Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.

· Built strong network of outside referral sources within community.

· Leveraged market knowledge and leadership ability to help drive profit increases.

· Aided senior leadership during executive decision-making process by generating reports to provide data for consideration of corrective actions and improvements.

· Managed daily operations by overseeing financials, key performance indicators and employee performance.

· Coordinated, tasked, and supervised staff to sustain organizational operations and champion organizational mission.

· Managed program operations and provided strategic leadership for all workers.

· Improved operations by working with team members and customers to find workable solutions.

· Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

· Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.

· Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

· Assessed, optimized and elevated operations to target current and expected demands.

· Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.

· Identified areas of lost revenue requiring immediate improvement and rolled out Patient Assistance program, boosting Income to Operation by 20%

· Recruited and hired qualified candidates to fill open positions.

· Motivated and encouraged team members to communicate more openly and constructively with each other.

· Determined performance goals for each department and provided feedback on methods for reaching milestones.

· Reviewed employee performance every Quarter and delivered constructive feedback to improve weaknesses.

· Addressed internal and customer-related issues each day and affected strategic resolutions.

· Executed strategies to foster better customer service and promote positive and engaging environment for all.

· Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

· Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

· Established ambitious goals for employees to promote achievement and surpass business targets.

Office Manager, 07/2005 to 09/2007
Jackson Hosptial & ClinicMontgomery, AL,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation
  • Used software to process patient payments and update accounts.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Recruited and hired qualified candidates to fill open positions.
  • Facilitated month-end journal entries, account reconciliation and invoicing.
Biologist, 03/2002 to 07/2005
Department Of Health And Human ServicesWinslow, AZ,
  • Developed and implemented laboratory testing protocols for studying human serum for carcinogens.
  • Collected specimens, handled testing and analyzed results, keeping accurate records on all subjects.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional job performance and development of laboratory techniques.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Master of Science: Public Health, Expected in 12/2007 to Armstrong State University - Savannah, GA
GPA:
Bachelor of Science: Biology, Expected in 05/2001 to Valdosta State University - Valdosta, GA
GPA:
Professional Development
  • Created highly effective new Patient Assistance Program that significantly impacted efficiency and improve operations.
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve MD Anderson Affiliation, earning recognition from upper management and improved market share.
  • Realized financial impacts in ongoing effort to boost revenue while reducing costs.
  • ACOS Accreditation
  • MD Anderson Provider Affiliation
  • Six Sigma Green Belt
  • MS Office Suite (Word, Excel Powerpoint, Outlook)/Google Suite/EHR Platforms (Allscripts, Varian, QSI, MS4, Cerner, Athena)/Kronos/Tableau

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Resume Overview

School Attended

  • Armstrong State University
  • Valdosta State University

Job Titles Held:

  • Director, Oncology Services
  • Office Manager
  • Biologist

Degrees

  • Master of Science
  • Bachelor of Science

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