Director Oncology Services resume example

· Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.

· Built strong network of outside referral sources within community.

· Leveraged market knowledge and leadership ability to help drive profit increases.

· Aided senior leadership during executive decision-making process by generating reports to provide data for consideration of corrective actions and improvements.

· Managed daily operations by overseeing financials, key performance indicators and employee performance.

· Coordinated, tasked, and supervised staff to sustain organizational operations and champion organizational mission.

· Managed program operations and provided strategic leadership for all workers.

· Improved operations by working with team members and customers to find workable solutions.

· Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

· Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.

· Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

· Assessed, optimized and elevated operations to target current and expected demands.

· Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.

· Identified areas of lost revenue requiring immediate improvement and rolled out Patient Assistance program, boosting Income to Operation by 20%

· Recruited and hired qualified candidates to fill open positions.

· Motivated and encouraged team members to communicate more openly and constructively with each other.

· Determined performance goals for each department and provided feedback on methods for reaching milestones.

· Reviewed employee performance every Quarter and delivered constructive feedback to improve weaknesses.

· Addressed internal and customer-related issues each day and affected strategic resolutions.

· Executed strategies to foster better customer service and promote positive and engaging environment for all.

· Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

· Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

· Established ambitious goals for employees to promote achievement and surpass business targets.