LiveCareer-Resume

departmental technician resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detailed Technician skilled in customer services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Problem-Solving
  • Customer Service
  • File and Record Maintenance
  • Attention to Detail
  • Documentation and Reporting
  • Tech-Savvy
  • Information Tracking
  • Multitasking and Organization
  • Document Preparation
  • Customer Interaction
  • Quality Control
Experience
Departmental Technician, 05/2021 to Current
State Of MichiganEscanaba, MI,
  • Managed quality control and maintained high level of customer satisfaction.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Identified, corrected and reported data entry errors.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Conducted quality checks to verify accuracy, integrity and completeness after entry.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Proofread and edited documents to correct errors.
  • Exceeded quality goals to support team productivity.
  • Adjusted settings for format, page layout and line spacing.
  • Transcribed phone messages and managed email communications for staff members.
General Office Assistant, 04/2013 to 05/2021
ChubbSan Juan, PR,
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Typed, formatted and edited correspondence and other documents.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Trained staff members to perform work activities and use computer applications.
  • Troubleshot office equipment, computer hardware and software issues.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Purchasing Agent, 11/2009 to 10/2012
State Of PennsylvaniaLandenberg, PA,
  • Prepared purchase orders and sent to distributors and suppliers.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Researched potential products, vendors and services to compare price and quality.
  • Sourced new vendors for purchasing needs.
  • Considered optimum order quantities and stocking levels when ordering inventory.
  • Attended events, shows and exhibitions to network with vendors and view new products.
  • Managed inventory by performing physical counts, identifying variances and reconciling records.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Pulled damaged and recalled products for return or disposal.
  • Reviewed shipping and received documents for accuracy.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Compared merchandise invoices to items actually received.
  • Operated forklift and pallet jack to transport heavy loads.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
Accounting Clerk, 08/2008 to 11/2009
Compass Group Usa IncBrunswick, GA,
  • Processed both outgoing and incoming payments and invoices.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Supported clerical and administrative needs of senior department staff.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Exceeded quality goals to support team productivity.
Education and Training
Microsoft Excel 2010 Certification: , Expected in 11/2011 to Montcalm Community College - Sidney, MI
GPA:
High School Diploma: , Expected in 05/1999 to Ionia High School - Ionia, MI,
GPA:

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Resume Overview

School Attended

  • Montcalm Community College
  • Ionia High School

Job Titles Held:

  • Departmental Technician
  • General Office Assistant
  • Purchasing Agent
  • Accounting Clerk

Degrees

  • Microsoft Excel 2010 Certification
  • High School Diploma

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