crm implementation specialist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Websites, Portfolios, Profiles
  • Technical Support Representative, responsible for providing world-class technical support to our global client base.
  • Direct interaction with clients, troubleshooting technical email automation and CRM Integration issues, learned our proprietary support management system and provide usability feedback on this system to our development team.
  • As the industry diversified and enterprises adopted new technology,I developed the skill set to support and manage this technology effectively.
  • Highly energetic and interested in working in a company with many responsibilities and opportunities to contribute.
  • I am flexible and adaptable to accommodate our clients across the U.S.
  • Achievedcareer advancement opportunities within our Technical Support department, as well as, throughout the company.
Professional Summary
IT Operations Professional who is always looking for ways to implement innovative changes to improve processes, and develop, train and the ability to quickly identify and analyze project risks & impact. Recommend alternatives & prioritization. Team player high energy, customer passion & attention to detail Advanced knowledge ofEmail Automationand CRM Integration process. Results-oriented software engineering professional with experience in the field.. Skilled at technical leadership, communication and presentations. Experienced in full project life cycle from design to implementation to integration.
  • Expert IntegrationSkills
  • Project Management
  • Sales / Marketing
  • Big Data
  • Advance Microsoft / Excel skills
  • Lotus notes / sametime
  • Oracle CRM Applications / Reports
  • Process Improvement
  • Presentation Skills
  • SQL, Queries,
  • Competitive Intelligence
  • Data analysis
  • Report Generation
  • Webinar Development
  • SME Siebel CRM / Sales Connect
  • UM,VOIP, Avaya Phone Systems
  • Data management
  • Troubleshooting and debugging
  • Innovative
  • API design knowledge
  • Exceptional time management
  • SQL
  • Email Automation
  • CRM
  • Salesforce
  • Change Management
  • Client Support
  • AccomplishedTraining, Sales, and Marketing Professional
  • Skilled ITBusiness Analyst, and Office Administration.
  • Proven experience inImplementing, improving, and documenting processes and controls across
  • Maintained an on target timeline for reaching business objectives.
  • Proven analytical skills
  • Decision making and problem solving skills .
  • Provide clear and concise feedback to internal and external customers and all levels of management.
  • Self-managed
  • Team player
  • Change Management
  • Client Support
  • Leadership Development
  • Customer Service / Client Support
  • Time Management
  • Project Management
  • Leadership Development
  • Customer Service / Client Support
  • Time Management
  • Webinar Facilitation
  • Strong interpersonal skills
  • Performance Metrics
Work History
CRM Implementation Specialist, 08/2015 - Current
Icw Group Beverly Hills, CA,
  • Technical support for clients day-to-dayduring the implementation process and CRM configurations for clients.
  • Wrote and implemented scripts to enhance user experience and integrated scripts with the CRM.
  • Modified existing software to correct errors, adapt to new hardware and improve performance.
  • Implemented innovative solutions to meet client requirements.
  • Collaborate with product management to design, build and test systems.
Business Analyst, 11/2014 - 07/2015
A Place For Mom Greensboro, NC,
  • Accomplished Business Analyst skilled in achieving operational efficiency, Business process improvement and data analysis and planning and implementing business objectives.
IT Technical Operations Resource , 01/1996 - 01/2014
Motion Recruitment Playa Vista, CA, IT Technical Operations Resource (2005 – 2014) Over a decade of coordinating Technical Resources across Hardware, Software and Competitive brands.Managed team processes and workload to assist sellers and business partners. Mastered all IBM products and services and aligned individual resources for on time client support. Instructed classes and provided virtual training for remote employees for application deployment of CRM (customer relationship management) tool. Trained new hires on processes, procedures and tools.
Business Systems Analyst, 2005 - 2014
  • Achieved all business results (revenue, market growth, profit) in support of a positive client experience and IBM sales strategy.
  • Project Management and Operations Support.
  • Utilized Project Management methodology to work with the development lab on application implementation and testing, provided recommendations and data feedback.
  • Subject matter expert (SME) and internal trainer for business applications and tools.
  • Provided ongoing troubleshooting of problems and reported system errors.
  • Instructed webinars providing virtual training for remote employees for application deployment tools.
  •  Promoted Tool implementation prior to deployment.
  •  Mentor and coach to administrators on operational and technical teams.
  • Authored and updated technical documentation and best practices for the organizations process.
Credit Hours: Computer Science , Expected in 1986
Status -
Recipient of multiple awards Bravo and Thanks awards. 2014 Women in Technology member
IBM Marketing Cloud / Silverpop certification 74402792Microsoft Excel certification 89687556IBM Specialist Professional Certification Level II

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Job Titles Held:

  • CRM Implementation Specialist
  • Business Analyst
  • IT Technical Operations Resource
  • Business Systems Analyst


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