chief nursing officer resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Adaptable Chief Nursing Officer possessing 15 years of extensive experience as a nurse leader within the hospital setting. Dynamic and educated with clear articulation and communication skills. Represents nursing department to senior management and delivers quality nursing management. Talented at proactively addressing problematic situations in stressful settings and resolving disputes fairly.

Patient-focused Chief Nursing Officer with expertise in leading interdisciplinary teams, including physician collaboration, within fast-paced clinical environments. Well-versed in planning and directing daily functions and improving delivery of patient care. Excellent communicator with ability to align nursing services with patient needs.

Established Nurse Leader with success integrating staff education resources and improving patient care indicators through Quality Improvement projects.

Experienced in interviewing, hiring and mentoring valuable employees. Offering successful career history spanning more than 15 years.

  • Nursing staff management
  • HIPAA requirements
  • Patient care services coordination
  • Policy and procedure adherence
  • Treatment plan implementation
  • Expense report preparation
  • Recruiting and Hiring
  • Staff direction and support
  • Staff development and training
  • In-service education planning
  • Proficient in Meditech, Epic, and Cerner
  • Relationship building and retention
  • Multidisciplinary team collaboration
  • Profit improvements
  • Project oversight
  • Accreditation coordination
  • Team Building
Work History
Chief Nursing Officer, 02/2020 to Current
Kindred HealthcareSpringfield, MA,
  • Promoted the mission, vision, and values of the organization.
  • Coordinated patient care services and managed clinical cost control.
  • Designed and implemented standards of care for nursing and patient care.
  • Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Recruited new professional staff members and implemented comprehensive training programs.
  • Established high standards for patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
  • Assisted with preparation of budget and expense reports.
  • Oversaw nursing staff with 200 professionals.
  • Promoted and held accountable for all HIPAA rules and regulations regarding patient confidentiality.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Oversaw all financial transactions and management functions, strategically managing $12 million operating budget.
  • Reduced utilization of temporary workforce staffing within the nursing division resulting in reduction of staffing costs by 75% over previous year.
  • Increased patient satisfaction scores by 22% within 12 month rolling year.
  • Ensured compliance with patient care quality standards as it relates to groups of patients ranging from neonate to geriatric.
  • Provides oversight of the Quality Improvement program, setting standards for continued improvement projects.
Manager Acute, CCU, OB, Surgical Services, 01/2014 to 01/2020
Providence Mount Carmel HospitalCity, STATE,
  • Promoted patient health by developing day-to-day management and long-term planning of the patient care area; directing and developing staff; collaborating with physicians and multidisciplinary professional staffs; providing physical and psychological support for patients, friends, and families.
  • Directly responsible for multiple services lines to include Acute Care, Critical Care, Surgical Services, Outpatient infusion, Wound Care, Palliative Care, and Family Maternity Center.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Maintained nursing guidelines by writing and updating policies and procedures Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Assured quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.
  • Maintained nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.
  • Completed patient care requirements by scheduling and assigning nursing and staff following up on work results
  • Maintained nursing staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Promoted patient independence by establishing a structure nursing process related to individualized patient care goals.
  • Protected patients and employees by developing and interpreting infection-control policies and protocols; enforcing medication administration, storage procedures, and controlled substance regulations.
  • Maintained patient confidence and protects operations by monitoring confidential information processing.
  • Maintained documentation of patient care services by auditing patient and department records
  • Achieved financial objectives by assisting CNO in preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Maintained nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.
  • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Maintained a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
The Assistant Nurse Manager, 01/2013 to 10/2014
Providence Mount Carmel HospitalCity, STATE,
  • Responsible to provide, delegate, and coordinate nursing care provided for the Perioperative department.
  • Supported oversight of the perioperative educators and Charge Nurses.
  • Responsible for the safe and efficient operations of all aspects of the Perioperative Services.
  • Accountable to assure that HCAHPS, patient, employee, and physician satisfaction scores are a priority.
  • Accountable as a front-line supervisor for assuring all nursing staff is following the.
  • Assisted the Surgical Services Manager as part of the managerial team in providing continuity of operational and clinical management.
  • Assisted the Surgical Services Manager in patient care management of the Surgical Services Unit.
  • Assisted the Surgical Services Manager with clinical and resource utilization, improving efficiencies, such as staff, provider and patient satisfaction.
  • Assisted to facilitate implementation of clinical goals/programs, including staff development, participation in performance improvement activities, shared governance, and staff directed team activities and all other management goals.
  • Oversee patient scheduling, admission, evaluation, and discharge ensuring patient satisfaction to highest possible degree while meeting highest level medical care.
  • Results driven professional with a focus on collaboration within the organizational team.
  • Well versed in quality improvement tools and methodologies.
Surgical Services Charge RN, 01/2006 to 01/2013
Providence Mount Carmel HospitalCity, STATE,
  • The surgical Charge RN responsibilities focus on the day to day operation of the pre/intra/ and post operative environment.
  • Coordinates activities within all aspects of the Surgical Services environment.
  • Supervision and coordination of staff activities to facilitate operating room efficiency and safety.
  • Essential Functions Coordination of daily surgical schedule Coordination of equipment ensuring availability for specialty cases Data gathering for performance improvement initiatives Participation on performance improvement committees Competent in all aspects of major and minor surgical procedures performed within the hospital environment Demonstrated leadership in training of new perioperative nurses.
  • Staff scheduling and assignments.
Master of Science: Nursing Administration, Expected in 2019 to Western Governor's University - ,
Bachelor of Science: Nursing, Expected in to University of Great Falls - ,
Associates Degree: Nursing, Expected in to Clatsop College - Astoria, OR
  • Utilizing a shared governance model, developed the first Unit Based Council within Providence Stevens County Ministry.
  • Received the Providence quality and Innovator award for Patient experience 2017
  • Received the Providence Quality and Innovator award for improving high level disinfection of endoscopes: 2015
  • March of Dimes Nurse of the Year Award 2015: Surgical Services
  • Northwest Organization of Nurse Leaders Emergent Leader Award: 2015
  • TeamSTEPPS Master Trainer
  • Sustained improvement in Employee Engagement scores 2016-2019 by 32% over previous years.
  • Development of Infection Prevention processes through a collaborative process for Covid-19. Recognized by Washington Department of Health during reporting session. Policy and protocols were shared as examples for other organizations
  • Reduced expenditure for travel/temporary staff by 75% over a rolling 12 month period. Collaborated with HR partners to successfully recruit for positions open for 3 years.
Willing to relocate: Anywhere
  • Member Association of Perioperative RNs (AORN)
  • Member Northwest Organization of Nurse Leaders
  • Member American Nursing Association
  • PALS - Pediatric Advanced Life Support
  • ACLS - Advanced Cardiac Life Support
  • BLS - Basic Life Support
  • CNOR- Certified Perioperative RN

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Resume Overview

School Attended

  • Western Governor's University
  • University of Great Falls
  • Clatsop College

Job Titles Held:

  • Chief Nursing Officer
  • Manager Acute, CCU, OB, Surgical Services
  • The Assistant Nurse Manager
  • Surgical Services Charge RN


  • Master of Science
  • Bachelor of Science
  • Associates Degree

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