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Chief Nursing Officer Resume Example

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CHIEF NURSING OFFICER
Professional Summary

Forward-thinking Chief Nursing Officer offering more than 20 years of experience advocating on behalf of highly skilled nurses and patients. Proven history in leading teams and achieving high-quality patient care, outcomes and quality measures. Works productively with healthcare leaders and facility management to achieve program success. Skills include improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.

Skills
  • Management of coordinated care and preventive services
  • Proficient in electronic medical record
  • Leadership skills
  • Clinical nursing skills including venipuncture, injections, wound care, assessments, IV therapy, care plans
  • Needs assessment
  • Disease prevention education
  • Recruiting and Hiring
  • Policy and procedure adherence
  • Staff development and training
  • Immunizations
  • Team Building
  • Project oversight
  • Patient education and counseling
  • Leadership skills and training
  • Implementation of coordinated care and primary care telehealth services
  • Proficient in Microsoft excel, power point, and word
  • Management of multiple people in different roles
  • In-service education planning
  • Patient care services coordination
  • Staff direction and support
  • HIPAA requirements
  • Nursing staff management
  • Relationship building and retention
  • Profit improvements
  • Drug inventory management
  • Multidisciplinary team collaboration
  • Drug utilization review
Work History
Chief Nursing Officer | 01/2020 to Current
ARcare - Augusta, AR
  • Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Recruited new professional staff members and implemented comprehensive training programs.
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Designed and implemented standards of care for nursing and patient care.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Coordinated patient care services and managed clinical cost control.
  • Investigated and reported all incidents per hospital policies.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
  • Assisted with preparation of budget and expense reports.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed policies and procedures for effective clinical pharmacy management.
  • Communicated with patients, ensuring that medical information was kept private.
  • Supervised team of 191 clinical staff members.
Field Nurse | 04/2001 to Current
Intrepid USA - McCrory, AR
  • Observed confidentiality safeguards for all patient-related information.
  • Educated patients and caregivers on disease processes, medications, plans of care and individualized treatment plans.
  • Established realistic, measurable and observable goals consistent with patients' diagnosis.
  • Complied with applicable legal requirements, including, code of conduct, HIPAA and documentation standards.
  • Reviewed all medicines to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications.
  • Administered effective nursing care to ill, injured, convalescent and disabled patients.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Administered different therapies and medications in line with physician orders and treatment plan.
Chief Coordinated Care Officer | 02/2015 to 01/2020
ARcare - Augusta, AR
  • Created and deployed forward-thinking initiatives to drive corporate vision and outperform revenue targets.
  • Offered advice to other executive leaders on strategies to improve financial growth.
  • Built and deployed strategies to achieve company vision and enhance tactical operations.
  • Devised strategies for enhancing business assets and reporting on financial metrics.
  • Created, planned and implemented policies and procedures to increase productivity and maximize return on investments.
  • Devised strategies for monitoring, evaluating and tracking operational achievements.
  • Spearheaded contract negotiation and financing for diverse business projects.
  • Devised successful benchmarks and performance optimization strategies to enhance company objectives.
  • Managed and led team of 52 nurses, clinical pharmacists, registered dietitians, and office personnel.
Charge nurse | 08/2010 to 02/2015
Dialysis Clinic Inc - McCrory, AR
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Took samples such as blood and urine to complete diagnostic and routine assessment tests.
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Worked with families, caregivers and patients to determine best options for treatment, diagnosis and prevention.
  • Oversaw patient conditions, administered medicine, performed interventions and took detailed records.
  • Implemented quality patient care techniques to align with safety, health and organizational regulations.
Education
Walden University - Minneapolis, MN | Master of Business AdministrationExpected in 12/2020
Arkansas State University - State University, AR | Bachelor of ScienceNursing, 05/2018
Arkansas State University - Beebe - Beebe, AR | Associate of Applied ScienceNursing, 12/2001
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Resume Overview

Companies Worked For:

  • ARcare
  • Intrepid USA
  • Dialysis Clinic Inc

School Attended

  • Walden University
  • Arkansas State University
  • Arkansas State University - Beebe

Job Titles Held:

  • Chief Nursing Officer
  • Field Nurse
  • Chief Coordinated Care Officer
  • Charge nurse

Degrees

  • Walden University - Minneapolis , MN | Master of Business Administration
    Arkansas State University - State University, AR | Bachelor of Science
    Arkansas State University - Beebe - Beebe , AR | Associate of Applied Science

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