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business implementation analyst resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Highly effective Business Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Key strengths include Requirement gathering, process analysis, project planning estimation, issue and risk management; documentation and setting up robust reporting; measurement; escalation and communication mechanisms.

Expertise in web application, mobile application, client-server and multi-layered architecture system testing.

Good Experience in working with Manual and Automated testing tools: Selenium, JIRA, SOAP UI, Azure DevOps.

Domains worked -Banking & Finance, eCommerce, Healthcare


Skills
  • Client Requirements
  • Business Requirements Documents (BRDs)
  • User Acceptance Testing (UAT)
  • Solution Implementation
  • Scrum Methodology
  • SQL Understanding
  • Cause and Effect Analysis
  • System Design and Implementation
  • Project Documentation
  • Methodology Implementation
  • Cloud Technology
  • Stakeholder relationship Management
  • Gap Analysis
  • Test Management
  • Team Coordination
  • Effective Communication
  • Workflow Analysis
  • Design Changes
  • Industry Trend Analysis
Work History
03/2017 to 08/2020 Business / Implementation Analyst Philips | Irvine, CA,

Responsibilities -

  • Created System Requirement Specification (SRS) document and Business Requirement Document
  • Performed business relationship management by working with key stakeholders to identify process to be automated
  • Mapped current business and operational processes and recommended areas for improvement.
  • Performed Risk, GAP, Impact and stakeholder Analysis
  • Facilitated work with the Solution Architect and impacted teams to translate requirements into detailed functional designs for development, testing and implementation
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Conducted source to target data mapping
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Validation of data transformations and perform End-to-End data validation
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Used SQL Queries to verify the data from the database
  • Conducted Smoke Testing, Functional Testing, System Testing, Regression Testing and User Acceptance Testing
  • Participate in technical specification reviews, created QA test strategy, test plan to ensure requirement traceability
  • Help resolve issues by engaging the appropriate parties to facilitate identification of the problem, root causes and feasible solutions
  • Managed defects found during UAT cycle using multiple defect tracking tools such as VSTS
  • Ensured the defects are owned and tracked till closure
  • Selected the Test Cases to be automated and performed functional testing
  • Involved in communicating to Client regularly by means of chat or emails regarding Clarifications and suggestions.
08/2011 to 02/2017 Sr. Quality Analyst Fiserv -Bill Matrix | City, STATE,

Responsibilities -

  • Created test cases and executed automation scripts
  • Estimated work requirements and labor hours for sprint planning
  • Communicated between product owners and developers to clarify features.
  • Enhanced test scripts to handle changes in the objects, in the tested application’s GUI and in the testing, environment using Selenium WebDriver
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Performing Database testing using SQL to verify data transactions and source extracts in both transaction and report databases
  • Involved in Web Services Testing using SOAP UI to create and execute automated functional, regression, compliance, and load tests
  • Performed Parallel Testing and Cross Browser testing on different browsers like Internet Explorer, Chrome, Safari and Firefox where multiple tests were run at the same time using TestNG
  • Proficient in developing Test scenarios, Test cases, Test data, Test reports and Documenting Manual and Automation Tests.
  • Implemented test scripts and recorded results.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
02/2008 to 07/2011 Quality Expert Stone River, Fiserv | City, STATE,

Responsibilities -

  • Involved in developing test plan, test strategies, test scenarios, test scripts and test steps based on Business and System Use Cases
  • Used automated scripts and performed functionality testing during the various phases of the application development using Selenium WebDriver
  • Involved in executing automated test cases using Selenium WebDriver to automate manual testing solutions
  • Created test cases, test plans, tested API’s, executed code coverage, executed database queries for testing purposes and led different projects in the Insurance and Finance domain
  • Performed Integration and Regression testing to check compatibility of new functionality with the existing functionalities of the application using Selenium WebDriver
  • Performed functional testing of Web services testing using SOAP UI
  • Wrote test cases, implemented ran and added versions and iterations for positive, negative and END-TO-END Test cases
  • Worked on Cross Browser testing through Selenium WebDriver by testing the website on different browsers like Chrome, IE and Firefox
  • Identified and reported bugs using defect tracking tool HP Quality Center, JIRA and presented bug reports for weekly status updates.
Education
Expected in 2006 to to Bachelor of Science | Pune University, Maharashtra, GPA:

First Division

Websites, Portfolios, Profiles
  • www.linkedin.com/in/Jessica-Claire-aaa6457
Accomplishments
  • Achieved Zero defect in project/s by adhering to org standards, due diligence and work ethics.
  • Identified & implemented the areas of improvement like communication gap by verbal/virtual communication with team/s.
  • Diminished process gaps and encouraged optimal productivity by closely working with product team, Solution Architect & dev team.
  • Developed SMART metrics to track improvements in personal & organization business success.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Received multiple Rewards & recognitions
Certifications
  • Certified Scrum master
  • UI path certified RPA Business Analyst
  • ISTQB certified tester


Training/s

  • Six Sigma Yellow Belt trained
  • Young leaders Development program
  • Train the Trainer
Skills
  • Client Requirements
  • Business Requirements Documents (BRDs)
  • User Acceptance Testing (UAT)
  • Solution Implementation
  • Scrum Methodology
  • SQL Understanding
  • Cause and Effect Analysis
  • System Design and Implementation
  • Project Documentation
  • Methodology Implementation
  • Cloud Technology
  • Stakeholder relationship Management
  • Gap Analysis
  • Test Management
  • Team Coordination
  • Effective Communication
  • Workflow Analysis
  • Design Changes
  • Industry Trend Analysis
Work History
03/2017 to 08/2020 Business / Implementation Analyst Fiserv Output Solutions | Indianapolis, IN

Responsibilities -

  • Created System Requirement Specification (SRS) document and Business Requirement Document
  • Performed business relationship management by working with key stakeholders to identify process to be automated
  • Mapped current business and operational processes and recommended areas for improvement.
  • Performed Risk, GAP, Impact and stakeholder Analysis
  • Facilitated work with the Solution Architect and impacted teams to translate requirements into detailed functional designs for development, testing and implementation
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Conducted source to target data mapping
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Validation of data transformations and perform End-to-End data validation
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Used SQL Queries to verify the data from the database
  • Conducted Smoke Testing, Functional Testing, System Testing, Regression Testing and User Acceptance Testing
  • Participate in technical specification reviews, created QA test strategy, test plan to ensure requirement traceability
  • Help resolve issues by engaging the appropriate parties to facilitate identification of the problem, root causes and feasible solutions
  • Managed defects found during UAT cycle using multiple defect tracking tools such as VSTS
  • Ensured the defects are owned and tracked till closure
  • Selected the Test Cases to be automated and performed functional testing
  • Involved in communicating to Client regularly by means of chat or emails regarding Clarifications and suggestions.
08/2011 to 02/2017 Sr. Quality Analyst Fiserv -Bill Matrix | Dallas, TX

Responsibilities -

  • Created test cases and executed automation scripts
  • Estimated work requirements and labor hours for sprint planning
  • Communicated between product owners and developers to clarify features.
  • Enhanced test scripts to handle changes in the objects, in the tested application’s GUI and in the testing, environment using Selenium WebDriver
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Performing Database testing using SQL to verify data transactions and source extracts in both transaction and report databases
  • Involved in Web Services Testing using SOAP UI to create and execute automated functional, regression, compliance, and load tests
  • Performed Parallel Testing and Cross Browser testing on different browsers like Internet Explorer, Chrome, Safari and Firefox where multiple tests were run at the same time using TestNG
  • Proficient in developing Test scenarios, Test cases, Test data, Test reports and Documenting Manual and Automation Tests.
  • Implemented test scripts and recorded results.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
02/2008 to 07/2011 Quality Expert Stone River, Fiserv | Pune, Maharashtra

Responsibilities -

  • Involved in developing test plan, test strategies, test scenarios, test scripts and test steps based on Business and System Use Cases
  • Used automated scripts and performed functionality testing during the various phases of the application development using Selenium WebDriver
  • Involved in executing automated test cases using Selenium WebDriver to automate manual testing solutions
  • Created test cases, test plans, tested API’s, executed code coverage, executed database queries for testing purposes and led different projects in the Insurance and Finance domain
  • Performed Integration and Regression testing to check compatibility of new functionality with the existing functionalities of the application using Selenium WebDriver
  • Performed functional testing of Web services testing using SOAP UI
  • Wrote test cases, implemented ran and added versions and iterations for positive, negative and END-TO-END Test cases
  • Worked on Cross Browser testing through Selenium WebDriver by testing the website on different browsers like Chrome, IE and Firefox
  • Identified and reported bugs using defect tracking tool HP Quality Center, JIRA and presented bug reports for weekly status updates.

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Resume Overview

School Attended

  • Pune University

Job Titles Held:

  • Business / Implementation Analyst
  • Sr. Quality Analyst
  • Quality Expert

Degrees

  • Bachelor of Science

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